MERCURY Complaints

WHILE MY WIFE WERE GOING OUT TO DINNER WE WERE DRIVING ON THE HIGHWAY AT 45 MPH. I NOTICED A YELLOW WRENCH WARNING LIGHT APPEAR ON THE DASH. THE CAR STARTED LOSING POWER AND BEGAN JERKING. I COULD NOT ACCELERATE AND THE SPEEDOMETER DROPPED TO 0. I COASTED TO THE SHOULDER AND STOPPED. I HAD TO HAVE AAA TOW THE CAR TO MY MECHANIC. HE RAN DIFFERENT TESTS AND THE READOUT HE GOT FROM THE COMPUTER WAS THE THROTTLE BODY ASSEMBLY. HE HAS A PRIORITY ORDER FOR THE PART AND SAID THERE IS A NATIONAL BACKORDER ON THIS PART. I HAVE AN EXTENDED WARRANTY WITH (NAC) AND THEY TOLD HIM THEY WILL NOT PAY FOR THE PART. I HAVE TO PAY CLOSE TO $820 FOR THE PART AND LABOR. FORD HAS KNOWN ABOUT THIS PROBLEM WITH THE 2010 MARINER BUT WILL NOT HAVE A RECALL. DO PEOPLE HAVE TO DIE BEFORE FORD MOTOR COMPANY ACTS? THIS IS A DISGRACE FOR THE CONSUMER. *TR

I WAS PULLED OVER BY POLICE FOR BURNT OUT TAILLIGHT ASSEMBLY ...PASSENGER SIDE ASSEMBLY NEEDED REPLACED AT 42000 MILES AND NOW DRIVERS SIDE BURNT OUT AT 43000 MILES...FACTORY ONLY PART COST ME $432 AND NOW I'M LOOKING AT ANOTHER $432... I THOUGHT LED ASSEMBLIES WERE SUPPOSE TO LAST LONGER THAN BULBS.... NOT THE CASE IN 2010 MERCURY MILANS... THIS IS MY FIRST FORD AND MY LAST FORD!! *TR

REAR HATCH PANEL CRACKED AND LARGE PIECE BROKE OFF AND BLEW INTO TRAFFIC. LUCKILY TRAFFIC BEHIND ME WAS FAR ENOUGH BACK THAT THE PIECE DID NOT HIT THE CAR FOLLOWING. I HAD THIS PANEL REPLACED ON TWO PRIOR OCCASIONS DUE TO IT CRACKING. I BELIEVE IT MUST BE DUE TO A DEFECTIVE DESIGN IN THE REAR HATCH PANEL THAT CAUSED IT TO HAPPEN 3 TIMES. *TR

HEAD LIGHTS WERE COMING ON AND GOING OFF ON THEIR OWN, NOW WILL NOT COME ON. FAULTY LIGHT CONTROL MODULE! *TR

NEEDS A NEW ELECTRIC THROTTLE DUE TO THE SAME ISSUES REPORTED IN PREVIOUS COMPLAINTS. EXACT ISSUE REFERENCED BELOW. "IN TWO RECENT COMPLAINTS TO NCCC, DRIVERS REPORTED INTERMITTENT VEHICLE STALLS AND SURGES AS THEY ENTER TRAFFIC FROM A STOPPED POSITION OR WHILE DRIVING AT HIGHWAY SPEEDS. AS THE PROBLEM WAS INITIALLY INTERMITTENT, THE DRIVERS CONTINUED TO OPERATE THEIR VEHICLES IN THIS CONDITION, EVENTUALLY PROGRESSING TO THE POINT OF KEEPING ONE FOOT ON THE BRAKE WHILE STOPPED AND THE OTHER ON THE GAS PEDAL TO KEEP THE VEHICLE RUNNING." *TR

SHORTLY AFTER PURCHASE, VEHICLE WOULD 'STUMBLE' AT HIGHWAY SPEEDS (40-65). POWER WOULD RECOVER AND CONTINUE. PROBLEM SEEMED TO OCCUR MORE OFTEN IN HOT WEATHER AND SEEMED LESS FREQUENT IN COOLER (WINTER) WEATHER. DEALER COULD NOT DUPLICATE BUT PERFORMED RECALL 10B15C. PROBLEM WORSENED WITH LOSS OF POWER WITHOUT WARNING AT ANYWHERE BETWEEN 35 - 65MPH WITH 'WRENCH' APPEARING ON DISPLAY. SHUTTING CAR OFF AND RESTART AFTER A COUPLE/FEW MINUTES RETURNS POWER WITH NO ILLUMINATION OF WRENCH OR ENGINE SYMBOL. POWER LOSS NOW OCCURRING ON EACH TRIP AND HAS OCCURRED REPEATEDLY WITHIN SHORT TIME (MINUTES) OF FIRST FAILURE. IF ENGINE DIES REPEATEDLY, ENGINE SYMBOL ILLUMINATES AND CODES P2111 AND P0685 HAVE BEEN FOUND. ENGINE NOW DIES BOTH AT HIGHWAY SPEEDS AND AT IDLE. RESEARCHED WEB FOR CODES AND FOUND THAT THROTTLE BODY IS A LIKELY PROBLEM. CONTACTED DEALER(S) WHO STATED ANY REPAIRS WOULD BE AT CUSTOMER'S EXPENSE. *TR

DRIVING AND THE ENGINE LIGHT COMES ON AND THE CAR BEGINS TO LOOSE POWER. THEN THE CAR LOOSES THE ABILITY TO CONTROL IT AND APPEARS TO NOT HAVE ANY GAS GOING TO IT AND THE WRENCH ON THE DASH BOARD APPEARS AND THE POWER STEERING GOES OUT. THE CAR APPEARS TO NOT BE GETTING ANY GAS. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED THE CAR. AFTER IT SITS FOR A FEW MINUTES IT WILL START AGAIN. SOMETIMES IT STARTS UP AND DOESN'T HAPPEN FOR AWHILE. OTHER TIMES IT WILL HAPPEN AGAIN IN A FEW MINUTES. IT CAN HAPPEN AT ANY SPEED LIKE 50 MPH OR AT ANYTIME. *TR

DRIVING AT HIGHWAY SPEEDS WHEN THE VEHICLE LOST ALL POWER. WAS ABLE TO THE VEHICLES MOMENTUM TO PULL TO THE SIDE OF THE HIGHWAY. AFTER TURNING THE CAR OFF, WAITING, RESTARTING THE VEHICLE, I WAS ABLE TO RESTORE POWER TO THE ENGINE TO RETURN HOME. TURNING LEFT THROUGH CROSS TRAFFIC, THE VEHICLE LOST POWER AGAIN. WAS ABLE TO QUICKLY TURN THE VEHICLE OFF THEN ON AGAIN TO RESTORE POWER AND MOVE OUT OF THE WAY OF ONCOMING TRAFFIC. THE DEALER DIAGNOSED AND REPLACED THE THROTTLE BODY FOR BEING DEFECTIVE. THE VEHICLE IS NO LONGER UNDER WARRANTY AND I WAS REQUIRED TO PAY. THIS IS THE SECOND TIME THIS PROBLEM HAS HAPPENED. 1.5 YEARS AGO THE SAME PROBLEM HAPPENED AND THE THROTTLE BODY WAS REPLACED UNDER WARRANTY. *TR

ABOUT FOUR WEEKS AGO I HAD NOTICED THAT THE GAS PEDAL OF MY CAR WAS ACTING STRANGELY; OCCASIONALLY, AS I WAS TRYING TO ACCELERATE FROM A STOPPED POSITION IT WOULDN'T WORK, OR "CATCH," RIGHT AWAY, AND I WOULD HAVE TO PUSH DOWN INCREASINGLY HARD UNTIL IT MOVED. I HAD AN APPOINTMENT AT MY LOCAL DEALERSHIP WHEN I WAS DRIVING HOME ONE FRIDAY, STOPPED AT A STOP LIGHT TO TURN LEFT, AND IT STALLED. I BROUGHT IT IN THE FOLLOWING MONDAY MORNING AND AFTER A COUPLE HOURS THE SERVICE ADVISOR AND TECHNICIAN TOLD ME I NEEDED A NEW THROTTLE BODY. THEY TESTED IT AND SAID THEY COULD SEE IT "STICKING." HOWEVER, AND THIS IS WHERE MY COMPLAINT COMES IN, THEY TOLD ME A NEW PART WOULDN'T COME IN RIGHT AWAY AS IT WAS ON BACKORDER AND THERE WERE 48,000 ORDERS BESIDES MINE! IT HAS SINCE BEEN 3 WEEKS SINCE THAT VISIT WITH NO NEW PART AND NO EXPECTED DATE, AND THE SERVICE ADVISOR TOLD ME TODAY WHEN I CALLED THAT THERE WERE CLOSE TO 750,000 ORDERS FOR THIS THROTTLE BODY BECAUSE IT'S THE SAME PART USED IN MANY DIFFERENT VEHICLE MAKE AND MODELS. REGARDLESS, MY CAR IS PROGRESSIVELY GETTING WORSE. WHEN I PUSH THE GAS PEDAL I MORE FREQUENTLY GET NO ACTION AND AT TIMES IT NOW ALSO ACCELERATES UNNATURALLY FAST, ALMOST JUMPS, THEN QUICKLY RETURNS TO NORMAL. YESTERDAY THE PEDAL REQUIRED SO MUCH FORCE BEFORE THE CAR MOVED THAT I THOUGHT IT HAD STALLED ON ME AGAIN, ONLY THIS TIME WHILE I WAS DRIVING IT. THE DEALERSHIP HAS TOLD ME THAT THEY HAVE NO IDEA WHEN THE PART COULD COME IN AND CANNOT GIVE ME A LOANER CAR FOR AN UNLIMITED AMOUNT OF TIME, SO UNTIL THEN I AM DRIVING AROUND IN UNRELIABLE VEHICLE, NEVER QUITE SURE HOW IT'S GOING TO ACT. IT INFURIATES ME THAT THERE ARE SO MANY OF THESE PARTS ON BACK ORDER, AND YET A RECALL WAS NEVER ISSUED. HAD THERE BEEN A RECALL WHEN THE OTHER THOUSANDS OF PEOPLE HAD ISSUES I WOULD NOT HAVE TO SIT AROUND WAITING, WHILE FEELING LIKE I'M PUTTING MY OWN LIFE IN DANGER. *TR

MY HUSBAND WAS DRIVING THE CAR AT 65 MPH ON THE HIGHWAY AND THE CARE WENT LIMP AND WOULD NOT ACCELERATE. HE HAD TO PULL OVER TO THE SIDE AND RESTART THE CAR. THIS HAPPENED TO HIM 3 TIMES AND ME ONE TIME. I TOOK IT TO A DEALERSHIP AND IT IS THE THROTTLE BODY. YOU HAVE RECEIVED SEVERAL COMPLAINTS AND THERE IS AN ONGOING INVESTIGATION. IN ADDITION, THE DEALERSHIP WAS GOING TO OVERCHARGE ME FOR THE REPAIR. PLEASE DO EVERYTHING IN YOUR POWER TO GET FORD TO RECALL THIS PARTY AND REIMBURSE THE CUSTOMER BEFORE THERE IS A FATALITY. *TR