MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2010 MERCURY MILAN- LITITZ, PA
WHILE DRIVING AT APPROXIMATELY 45 MPH, I LOST THROTTLE RESPONSE, THE ENGINE ASSUMED IDLE RPMS. FORTUNATELY THERE WAS A PLACE I COULD PULL OVER AND CALL FOR A ROLL BACK TO TAKE THE CAR TO THE FORD DEALER. THE THROTTLE BODY ASSEMBLY WAS THE CULPRIT AND WAS SUBSEQUENTLY REPLACED. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- BROCTON, NY
WHILE DRIVING AT APPROXIMATELY 58 MPH ON 7/20/13 THE WRENCH LIGHT CAME ON, THE CAR LOST POWER. THE CAR WAS STILL RUNNING BUT THERE WAS NO REACTION IN POWER WHEN PUSHING ON GAS PEDAL. PULLED THE CAR OVER, PUT IN PARK, IT WAS STILL RUNNING, WITH A SLIGHT SHAKE, TURNED CAR OFF WAITED SEVERAL MINUTES BEFORE STARTING. WHEN STARTED THE CAR RAN FINE AND THE LIGHT WAS OFF. TWO DAYS LATER, 7/22/13, THIS HAPPENED AGAIN WHILE I WAS MAKING A TURN FROM A STOP SIGN. SAME THING PULLED OVER, RESTARTED, LIGHT WAS OFF, DROVE FINE. FEW DAYS LATER, 7/25/13, CAR WENT IN FOR OIL CHANGE AND TIRE ROTATION AND I HAD THEM SEE WHAT THEY COULD FIND OUT. UP UNTIL THIS POINT THE CAR HAS RAN FINE, NO ISSUES, AND I LOVE THE CAR. I WAS INFORMED THAT IT WAS A THROTTLE BODY ISSUE AND IS ON BACK ORDER FOR ONE-TWO MONTHS. I THEN DRIVE THE CAR WITH NO ISSUES FOR SEVERAL DAYS. ONCE AGAIN ON 7/30/13 THE SAME THING HAPPENS THIS TIME AT ABOUT 35 MPH, IS FINE ONCE STARTED BACK UP. SAME THING ON 8/1/13. ON 8/4/13 I WAS ON MY WAY HOME GOING APPROXIMATELY 55 MPH AND THIS HAPPENS, I WAS ABLE TO GET OFF TO THE SIDE OF THE ROAD QUICK ENOUGH THAT IT DIDN'T INTERFERE WITH THE TRAFFIC BEHIND ME. I GOT DOWN THE ROAD AND WAS TRYING TO TURN ONTO MY ROAD AND THIS HAPPENS AGAIN AND I AM NOW IN MIDDLE OF LANE FOR ONCOMING TRAFFIC, I MANAGE TO GET IT GOING AND FINISH TURN JUST FOR IT TO HAPPEN AGAIN AND I WAS ALMOST REAR ENDED BY PERSON TURNING ONTO ROAD. I THEN LET THE CAR SIT FOR SEVERAL HOURS BEFORE I HAD TO RUN AN ERRAND, I WAS ONLY ABLE TO MAKE IT THREE HOUSES DOWN BEFORE THIS HAPPENED AGAIN. THIS IS AN EXTREME SAFETY ISSUE, I AM LUCK IN THAT I LIVE IN A RURAL AREA, BUT THERE IS ENOUGH TRAFFIC OR WHEN GOING TO WORK, THAT THIS COULD CAUSE A BAD ACCIDENT CAUSING INJURY NOT ONLY TO MYSELF OR ANOTHER DRIVER BUT TO THE CHILDREN IN MY CAR. *TR
Source: NHTSA WEB SITE -
2000 MERCURY SABLE- ROCKAWAY, NJ
MY MERCURY SABLE 2000, (I AM THE ORIGINAL OWNER), WAS TAKEN IN FOR NEW TIRES AND THE TECHNICIAN REPORTED THE REAR BRAKES WERE LOW AND REPLACED BOTH REAR BRAKE DRUMS AND CYLINDERS. UPON FURTHER INSPECTION HE NOTICED THE SPRING ON THE REAR STRUT DRIVERS SIDE HAD FRACTURED. WE ARE NOT SURE WHEN THIS HAPPENED, ALTHOUGH WE ARE SURE IT DID NOT HAPPEN AT THE GARAGE BECAUSE THERE WAS RUST BETWEEN THE FRACTURE JOINTS. THE SPRING NARROWLY MISSED PUNCTURING THE SIDE WALL OF THE TIRE. I DO REMEMBER FORD HAD A RECALL FOR A SHIELD ON THE FRONT STRUT SPRINGS AND THIS CAR WAS TAKEN TO THE DEALERSHIP FOR THIS REPAIR. I HAVE SEEN MANY REFERENCES ON THIS SITE ABOUT THE DEFECT ON THE REAR STRUTS. WHY HASN'T ANYTHING BEEN DONE ABOUT THIS? I'M AFRAID TO DRIVE THE VEHICLE WITH THE OEM FORD STRUTS FRONT AND REAR. BTW THE GARAGE QUOTED $800.00 TO REPLACE THE REAR STRUTS ONLY. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- MOUNT JOY, PA
ON 7/26 THE CAR LOST ALL ENGINE POWER ON THE HIGHWAY AND THE WRENCH LIGHT APPEARED. AFTER COASTING TO THE SIDE OF THE ROAD, THE CAR SHAKES UNTIL PUT INTO PARK. I SHUT THE CAR OFF, WAIT A FEW SECONDS, RESTART AND THE WRENCH DISAPPEARS AS WELL AS THE SHAKING. I AM ABLE TO CONTINUE AS IF NOTHING HAPPENED. THREE MORE TIMES IT HAPPENS THAT DAY. A FEW DAYS GO BY WITHOUT INCIDENT. ON 7/31 IT OCCURS AGAIN THREE TIMES FOLLOWING THE SAME TRAVEL ROUTE AS THE DAYS BEFORE, BUT IN A 35MPH ZONE INSTEAD. ON 8/2 I TAKE THE CAR TO A MECHANIC WHO DIAGNOSES IT AS P2111 (FAULTY THROTTLE BODY) AND SAYS HE CAN'T GET THE PART DUE TO A NATIONAL BACK ORDER. MY FAULTY PART IS 9L8E-9F991-BC AND I HAVE CALLED AND LOOKED ONLINE AT SEVERAL FORD DEALERS AND AM ALSO TOLD THE PART IS ON NATIONAL BACK ORDER WITH NO FIRM ETA. THE CAR IS NOT DRIVABLE UNTIL THIS IS FIXED. *TR
Source: NHTSA WEB SITE -
2007 MERCURY MARINER HYBRID- MERLIN, OR
MY WIFE WAS DRIVING APPROX. 50 MPH. ENTERED A CURVE AND THE POWER STEERING FAILED, MAKING IT VERY DIFFICULT FOR HER TO STEER SAFELY. *TR
Source: NHTSA WEB SITE -
-
2010 MERCURY MILAN- DAMASCUS, GA
DRIVING DOWN BUSY BY PASS @ ABOUT 65 MPH. CAR STARTED TO STALL OUT. CAR BEHIND ME ALMOST HIT ME FROM BEHIND BECAUSE OF THIS. HAD CAR CHECKED OUT, IT WAS THE THROTTLE BODY SENSOR. SOMETHING ABOUT NOT OPENING AND/OR CLOSING PROPERLY.....HAD A DIAGNOSTICS DONE: CODE P2111...... *TR
Source: NHTSA WEB SITE -
2000 MERCURY SABLE- POUGHKEEPSIE, NY
I DROVE MY MERCURY SABLE 2000 TODAY. JUST SECONDS AFTER I GOT OFF FROM A HIGHWAY TO A LOCAL ROAD, MY FILLED MY CAR ACCELERATED WHEN I HIT THE BRAKE. I HAD TO HIT THE BRAKE HARD TO STOP THE CAR IN A TRAFFIC LIGHT. HOWEVER, THE ENGINE RUSHED TO 4000RPM. I SWITCHED TO PARK GEAR AND TURNED OFF THE IGNITION. AFTER A FEW SECONDS, I TURNED ON THE CAR AGAIN BUT THE ENGINE RUSHED TO 4000RMP. HAD NO IDEA WHAT HAPPENED. WAIT FOR A MINUTE AND TURNED THE CAR ON AGAIN. SAME PROBLEM EXISTS. IN THE PARK POSITION, I HIT THE GAS PEDAL GENTLY AND THE ENGINE RUNNING BACK TO NORMAL. THEN I WAS ABLE TO DRIVE THE CAR BACK HOME (~10MILES). IT WAS SO SCARY AND HAVE NO IDEA WHEN THIS PROBLEM WILL COME BACK AGAIN. *TR
Source: NHTSA WEB SITE -
2004 MERCURY GRAND MARQUIS- TOPEKA, KS
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE HEADLIGHTS INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE LIGHTING MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 MERCURY MILAN- LOUISVILLE, KY
I WAS DRIVING ON THE INTERSTATE WHEN THE CAR SUDDENLY STOPPED ACCELERATING. A WRENCH APPEARED ON THE DASHBOARD. I HAD TO BRAKE TO A STOP ALONG THE SIDE OF THE INTERSTATE. I RESTARTED THE CAR AND IT SEEMED TO WORK FINE. THIS WAS WEDNESDAY. THE SAME THING HAPPENED AGAIN ON FRIDAY AND THEN AGAIN ON MONDAY. AT THAT POINT I TOOK IT TO THE FORD SERVICE CENTER. THEY HAD TO REPLACE THE THROTTLE BODY, COSTING ME OVER $430. ADDITIONALLY, HAD ANY OF THE ROADS BEEN BUSIER OR HAD NO PLACES TO PULL OVER, AN ACCIDENT EASILY COULD HAVE OCCURRED. *TR
Source: NHTSA WEB SITE -
2011 MERCURY MILAN- LIVE OAK, TX
2011 MERCURY MILAN- ON JULY 24, 2013 , TRAVELING AT 40 MPH AND THEN DROPPED TO ABOUT 10 MPH. (WRENCH) CHECK ENGINE LIGHT CAME ON. VERY SCARY , THIS HAPPENED DURING RUSH HOUR TRAFFIC AND HAD TO PULL OVER. TURNED CAR OFF AND RESTARTED WITH NO PROBLEM. HAPPENED AGAIN ON JULY 31, 2013. THROTTLE BODY REPLACED AT DEALERSHIP. $707.97ON AUGUST 1/2013. OUT OF WARRANTY SO NOW I AM OUT OF POCKET. ONLY 39,000 MILES ON VEHICLE. *TR
Source: NHTSA WEB SITE