MERCURY Complaints

DRIVING 2011 MERCURY MILAN 65MPH ON INTERSTATE (IN CONSTRUCTION ZONE) VEHICLE JOLTED HARD AND WITH LOSS OF ACCELERATION. THERE WAS NOT ENOUGH ACCELERATION TO GET TO A SAFE SPOT AND TRAFFIC WAS HEAVY SO I CAME TO A SLOW JERKING STOP WITH SEMIS HONKING, PASSING BY AND TEN CARS SCREECHING TO A STOP BEHIND VEHICLE. WRENCH LIGHT AND MOTOR LIGHT CAME ON IN MESSAGE CENTER. I HAD TO COME TO A STOP IN THE MIDDLE OF TRAFFIC TO PUT INTO PARK AND THEN RESTART MY CAR. WHEN I RESTARTED IT AND DROVE A FEW FEET THE RPM?S FLEW TO 5,500 AND THE CAR JERKED FOR MILES UNTIL I COULD GET OUT OF CONSTRUCTION ZONE AND PULL OVER TO A SOMEWHAT SAFE SPOT. MY MERCURY MILAN ONLY HAS 48,000 MILES. THIS SCARY OCCURRENCE HAS HAPPENED 3 TIMES NOW, ONCE ON ANOTHER HIGHWAY AND ANOTHER ON A RESIDENTIAL ROAD. EVEN AFTER GETTING THE THROTTLE BODY DIAGNOSED AND REPLACED THIS IS STILL AN ISSUE. I AM TAKING IT TO THE FORD DEALERSHIP FOR THE FOURTH TIME WITH HOPES THAT THEY CAN FIX THE PROBLEM. I AM SCARED TO EVEN DRIVE THE CAR. IT IS NOT SAFE AND I WILL BE VERY DISPLEASED WITH FORD IF THERE IS NOT A RECALL CONSIDERING HOW DANGEROUS THIS MANUFACTURED PRODUCT IS. THANK YOU FOR YOUR COOPERATION AND I HOPE NO ONE GETS HURT BECAUSE OF THIS ISSUE THAT SO MANY PEOPLE SEEM TO BE HAVING AS WELL. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *TR

THIS VEHICLE IS EQUIPPED WITH LED TAIL AND BRAKE LIGHTS. I WAS INFORMED THAT MY LEFT REAR BRAKE LIGHT WAS BARELY OPERABLE, SO I WENT TO THE CLOSEST AUTHORIZED FORD DEALER TO HAVE THE SITUATION REMEDIED. THE REAR TAIL LIGHT ASSEMBLY ON THESE CARS IS A NON-REPAIRABLE SEALED ASSEMBLY, AND ANY MALFUNCTION OF THE LED'S REQUIRES THE WHOLE TAIL LIGHT ASSEMBLY TO BE REPLACED, AT A COST OF $465. THIS COST IS OUTRAGEOUS, AND HOW MANY PEOPLE WILL SIMPLY ELECT TO NOT REPLACE AN INOPERATIVE LED TAIL LIGHT OR BRAKE LIGHT ASSEMBLY? OR WHAT HAPPENS WHEN FORD CEASES TO SUPPLY THE PROPRIETARY ASSEMBLIES, AND OWNERS ARE FACED WITH JUNKING THEIR VEHICLES SIMPLY BECAUSE OF BURNT OUT TAIL LIGHT ASSEMBLIES? I AM FRUSTRATED THAT "PROGRESS" HAS TAKEN US FROM THE SIMPLE 59 CENT INCANDESCENT TAIL LIGHT OR TURN SIGNAL/BRAKE LIGHT BULB, SO AN OVER-ENGINEERED LED ASSEMBLY THAT IS PROHIBITIVELY COSTLY TO REPAIR OR REPLACE. I BELIEVE A RETROFIT TAIL LIGHT ASSEMBLY IS NEEDED, EITHER WITH SERVICEABLE LED'S, OR CONVENTIONAL INCANDESCENT BULBS. *TR

MY WIFE WAS TRAVELING WITH MY FAMILY ON THE TACONIC STATE PARKWAY IN OUR MINIVAN WHEN WITHOUT WARNING. IT LOSS POWER. THE VEHICLE GAVE NO SIGNS OF ANY PROBLEM NO WARNING LIGHTS OF ANY KIND. MY WIFE WAS ABLE TO PULL OVER TO THE SERVICE ROAD AND HAD TO WAIT FOR A TOW TRUCK. THE VEHICLE DOES NOT MOVE FORWARD NOR DOES GO INTO REVERSE. A SEARCH ONLINE SHOWS THAT THE 2004 2005 MERCURY MONTEREY WERE RECALLED FOR TRANSMISSION PROBLEM HOWEVER NOT THE 2006. *TR

I WAS DRIVING TO WORK WHEN MY 2010 MERCURY MILAN LOST POWER. FIRST THE ENGINE BEGAN MISSING AND RUNNING ROUGH, AND THEN THE ENGINE STALLED AND THE RPM DROPPED TO IDLE SPEED (IDLING ROUGH). THE ENGINE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL. NO THROTTLE WAS PRESENT. THE ENGINE CONTINUED TO IDLE (BUT IT WAS A ROUGH IDLE). THE WRENCH LIGHT ON THE DASHBOARD CAME ON. I STEERED THE CAR TO THE SHOULDER AND TURNED THE IGNITION OFF. AFTER WAITING A MINUTE OR SO, I RESTARTED THE ENGINE, AND IT STARTED ALMOST NORMALLY (IT TOOK A FEW MORE CRANKS OF THE STARTING MOTOR FOR THE ENGINE TO START). THEN I DROVE TO WORK AND ASIDE FOR SEEMING TO MISS FROM TIME TO TIME, THE ENGINE RAN NORMALLY. THERE WAS NO WRENCH LIGHT VISIBLE ON THE DASHBOARD. HOWEVER, THAT AFTERNOON, ON THE WAY HOME FROM WORK, THE PROBLEM HAPPENED AGAIN AS DESCRIBED ABOVE. THE ENGINE SEEMED TO BE RUNNING NORMALLY, THEN STARTED MISSING, AND STALLED. THE 'WRENCH LIGHT' CAME ON. I PULLED OFF THE ROAD, TURNED THE ENGINE OFF, WAITED A FEW MINUTES, AND THEN RE-STARTED THE ENGINE. THERE WAS NO 'WRENCH LIGHT' AND THE ENGINE APPEARED TO RUN NORMALLY. THIS SERIES OF EVENTS HAPPENED THREE MORE TIMES BEFORE I WAS ABLE TO GET THE CAR HOME AND PARK IT IN THE DRIVEWAY. THIS ISSUE HAPPENED ON JULY 9, 2013. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE ELECTRONIC THROTTLE BODY HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. LOSING POWER AS DESCRIBED ABOVE WHILE DRIVING IN TRAFFIC IS EXTREMELY DANGEROUS. *TR

BOTH LED TAILLIGHT ON MY 2010 MERCURY MILAN DO NOT WORK. I AM TOLD THAT BECAUSE IT IS A SEALED UNIT AND THAT IT MAY NOT BE THE BULBS, IT COULD BE THE CONTROL MODULE IN THE LENSES. I THOUGHT THAT GOING TO LED LIGHTS THEY WERE TO LAST LONGER THAT THE OLD SYSTEM AND SHOULD HAVE LASTED FOR THE LIFE OF THE CAR. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESS. WHY WOULD BOTH GO OUT AT THE SAME TIME. NOTE THE THIRD BRAKE LIGHT WORKS AND I AM TOLD IS ON THE SAME FUSE AS THE TAILLIGHTS. THE COST TO REPLACE THESE IS AROUND $400.00 EACH AND THE ONLY PLACE TO GET IT IS A FORD DEALER. *TR

I WAS DRIVING ALONG NORMALLY WHEN THE CAR LURCHED AND THE ENGINE WENT TO IDLE. I PULLED ONTO A LOT AND STOPPED THE ENGINE WHILE I LOOKED UP WHAT THE WRENCH LIGHT MEANT. WHEN I RESTARTED THE CAR IT SOUNDED NORMAL, BUT WHEN I GOT BACK ON THE ROAD AND ATTEMPTED TO ACCELERATE IT DID THE SAME THING. I PULLED OFF THE ROAD AGAIN AND STOPPED THE ENGINE AGAIN FOR A SHORT TIME. UPON RESTARTING I PULLED BACK ONTO THE ROAD AND COULD ACCELERATE TO ABOUT 20 MPH WITHOUT ANY PROBLEMS. I THEN LIMPED THE CAR TO THE DEALER, ABOUT 2 - 3 MILES AWAY, AND LEFT IT. THE NEXT DAY THE DEALER CALLED AND ADVISED ME THAT THE THROTTLE BODY WOULD HAVE TO BE REPLACED (150 MILES OUT OF WARRANTY) AND THE LAST ONE THE DID TOOK 2 MONTHS TO OBTAIN. I HAVE READ ON THE INTERNET THAT THERE HAVE BEEN 27,000 COMPLAINTS LIKE THIS ONE. ISN'T IT ABOUT TIME FOR A RECALL! *TR

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED WHEN ATTEMPTING TO THE CLOSE THE REAR LIFTGATE, THE RIGHT SIDE SUPPORT HINGE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 9/4/13 *CN THE CONSUMER STATED WHEN HE RAISED THE LIFTGATE, IT CAME DOWN AND THE EMBLEM CRACKED. THE RIGHT HINGE BROKE AND THE RIGHT ROD FROZE.

I HAD JUST PULLED OUT OF MY DRIVEWAY THIS MORNING AND BEGAN TO ACCELERATE, UP TO ABOUT 20 MPH, WHEN ALL OF A SUDDEN I LOST TOTAL POWER. I LOOKED DOWN AT THE DASH WHILE STEERING THE VEHICLE OVER TO THE SIDE OF THE STREET, AND NOTICED THE "WRENCH" LIGHT WAS LIT UP. I IMMEDIATELY SHUT THE CAR OFF, AND GOT OUT MY MANUAL. THE MANUAL SAID THE LIGHT INDICATED A TRANSMISSION/POWER TRAIN/AWD ISSUE. I THOUGHT I WOULD ATTEMPT TO START THE CAR AGAIN, AND SEE WHAT IT WOULD DO. I RESTARTED THE VEHICLE, AND THE WRENCH LIGHT WAS NO LONGER WENT, AND I HAD POWER WHEN I PUT IT IN GEAR. I TOOK MY CHANCES, AND WENT AHEAD AND DROVE IT WORK, HOPING IT WAS JUST A FLUKE, BUT DECIDED I WOULD INVESTIGATE TO SEE IF OTHERS HAD EXPERIENCED THE SAME ISSUE. I CAME ACROSS THE ENTIRE LISTING OF OTHERS WHO WERE EXPERIENCING THIS ISSUE SO THOUGHT I BETTER IMMEDIATELY GET IT TO THE DEALER AND PUT ON DIAGNOSTICS. I EXPLAINED TO THEM WHAT I THOUGHT THE ISSUE MIGHT BE, THE THROTTLE BODY PROBLEM I HAD READ ABOUT. THEY PUT IT ON DIAGNOSTICS, BUT THE ONLY CODE WHICH CAME UP WAS A P0456, SAYING I NEEDED TO REPLACE A VALVE--THIS CODE IS INDICATED BY THE "SERVICE ENGINE" LIGHT, AND NOT THE "WRENCH". HE SAID THEY COULD FIND NO CODES FOR THE "WRENCH" LIGHT. I TOLD HIM THAT WAS STRANGE, BECAUSE THE WRENCH LIGHT CAME ON WHEN I LOST POWER. HE TOLD ME THE P0456 COULD MAKE THE CAR HAVE THE SAME TYPES OF ISSUES. I TOLD HIM I HAD BEEN DRIVING WITH THE P0456 CODE FOR AN EXTENDED PERIOD OF TIME, AND IT HAD NEVER AFFECTED THE PERFORMANCE OF THE VEHICLE, SO I DIDN'T UNDERSTAND WHY IT WOULD DO IT NOW. I FEEL LIKE THIS IS THE SAME TYPE OF ISSUES OTHERS ARE EXPERIENCING, BUT THE SERVICE MANAGER TOLD ME PREVIOUSLY WHEN THEY SAW THE THROTTLE BODY ISSUE, THERE WAS ALWAYS A CODE. NOT SURE WHY THERE IS NO CODE SHOWING UP, BUT THAT ALSO SEEMS TO BE COMMON. GUESS I WILL TAKE MY CHANCES DRIVING AT THIS POINT. *TR

THE ENGINE SUDDENLY WENT FROM 70 MPH TO LIMP MODE AT ABOUT 900 RPM'S OR SO. I WAS ABLE TO GET TO THE SHOULDER AND TURN THE ENGINE OFF. I RESTARTED THE ENGINE, AND IT WORKED NORMALLY ALLOWING ME TO ACCELERATE AND LEAVE THE EXPRESSWAY. I WAS NOT SURE WHAT HAD HAPPENED SO I DID NOT THINK ANYTHING OF IT. THIS HAS HAPPENED FOUR MORE TIMES SINCE. I THOUGHT AT FIRST THAT I HAD BAD GASOLINE BECAUSE THE ENGINE LIGHT WENT ON FOR THE SECOND INCIDENT AND THE CAR WAS LOW ON GAS. I LIMPED TO A GAS STATION THAT TIME AND FILLED THE TANK. AFTER RESTARTING THE CAR EVERYTHING WORKED NORMALLY, AND THE ENGINE LIGHT TURNED OFF. IN THE SUBSEQUENT INCIDENTS, I DID NOT NOTICE THE ENGINE LIGHT GOING ON. I JUST TURN OFF THE ENGINE AND RESTARTED THE CAR. THIS IS VERY DANGEROUS TO LOSE POWER AT 70 MILES PER HOUR. IN ONE CASE I HAD JUST PAST A TRUCK ON A TWO LANE HIGHWAY. I NOTICED THAT THIS SEEMS TO FALL UNDER YOUR NHTSA ACTION #:PE13003. *TR