MERCURY Complaints

THE PASSENGER SIDE HINGE THAT HOLDS THE LIFTGATE, CRACKED WHEN OPENING IT. THE SCREWS AR ALL STILL ATTACHED TO THE DOOR AND THE GLASS, AND THE ACTUAL HINGE FRACTURED AND SPLINTERED OFF. THE GLASS LIFTGATE IS NOW INOPERABLE AND HANGING BY A SINGLE HINGE. *TR

POWER STEERING FAILED WHILE DRIVING. ONE OF THOUSANDS OF MARINERS AND ESCAPES TO HAVE THIS PROBLEM. COSTS $1400 TO FIX. *TR

INCIDENT OCCURRED AS DRIVER OF MERCURY MILAN 2007 AWD PREMIER VEHICLE WAS DRIVING ON THE HIGHWAY AT A SPEED OF AROUND 50-45MPH. THE CAR BEGAN TO SHUDDER AND VIBRATE. VEHICLE DASH LIGHTS AND ENGINE CUT OUT COMPLETELY IN THE MIDDLE OF DRIVING, DRIVER MANAGED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. CAR WAS TOWED TO NEARBY AUTO SERVICE FACILITY. UPON INSPECTION THE PCM MODULE WAS FOUND TO BE DEFECTIVE. THE PCM MODULE SHORTED OUT ALL 6 IGNITION COILS AND DUMPED FUEL INTO THE CONE OF ONE CATALYTIC CONVERTER STOPPING IT FROM WORKING. FURTHER INVESTIGATION SHOWED THAT THE PCM MODULE IS A DOCUMENTED PROBLEM FOR A VARIETY OF MAKES AND MODELS OF FORD/MERCURY CARS. THE PCM MODULE WAS ALSO ON BACKORDER FROM MULTIPLE LOCATIONS. THE MECHANIC ALSO MADE EXTENSIVE INQUIRIES ABOUT THE CURRENT PCM MODULE AND THE BACKORDERED PCM (WITH NEW DRIVERS AND PROGRAMMING). THE MECHANIC WAS INFORMED THAT PLACING THE OLD PCM IN THE CAR WOULD RESULT IN SIMILAR ELECTRICAL COMPONENTS BEING COMPROMISED BECAUSE OF THE FAULTY VERSION OF THE PCM. TOTAL BILL RESULTED IN $3600, GROSS SAFETY HAZARD FOR THE CAR SHUTTING DOWN ON A BUSY HIGHWAY. IT IS MY HOPE THAT FORD BEGINS TO EVALUATE THIS AS AN ISSUE AND PUSH IT TO THE RECALL LIST BEFORE SOMEONE GETS SERIOUSLY HURT. LASTLY, THE BACK ORDERED PART MEANT THE CAR WAS NOT AVAILABLE TO DRIVE FOR OVER A MONTH. *TR

THROTTLE BODY ASSEMBLY FAILURE ON THE 211 MERCURY MILAN PREMIER 3.0 V6 ENGINE. CAR ENTERED "LIMP" MODE. VEHICLE MAY BE RESTARTED AFTER COMING TO A COMPLETE STOP, PLACING THE TRANSMISSION IN THE PARK POSITION, TURNING OFF THE ENGINE AND RESTARTING. FORD SERVICED THE THROTTLE BODY WITH A CHEMICAL CLEANER IN EARLY MAY. THE VEHICLE PERFORMED SATISFACTORY FOR THE MONTH OF MAY. BEGINNING IN JUNE, THE VEHICLE BEGAN TO ENTER "LIMP" MODE MULTIPLE TIMES ON A DAILY BASIS. I BEGAN TRACKING THE OCCURRENCES IN MID-JUNE AND THE THROTTLE BODY HAS FAILED ON 31 DIFFERENT OCCASIONS. FAILURE MAY OCCUR AT ANY TIME OR AT ANY SPEED. INCIDENTS HAVE OCCURRED FROM A STANDING START OR AT INTERSTATE SPEEDS OF 70 MPH. THERE IS NO OPTION OTHER THAN TO ALLOW THE VEHICLE TO COAST TO A STOP AND FOLLOW THE PROCEDURES MENTIONED ABOVE. THIS IS A VERY DANGEROUS SITUATION WHEN TRAVELING AT ANY SPEED, ESPECIALLY INTERSTATE SPEEDS. IF A LOCATION TO PULL OVER IS NOT AVAILABLE, YOU ARE A HAZARD TO ANY FOLLOWING TRAFFIC. I HAVE CONTACTED FORD FOR FINANCIAL ASSISTANCE AND THEY DECLINED TO PAY FOR THE REPAIRS. *TR

WHILE DRIVING, THE CAR LOSES POWER. IT IS DANGEROUSLY CRIPPLED AS IT HAS TO BE STOPPED COMPLETELY AND PUT IN THE PARK POSITION BEFORE IT WILL RESTART. WHEN RESTARTING IF I TAKE MY HAND OFF THE KEY IT WILL CONTINUE TO TRY AND START THE ENGINE UNTIL IT STARTS. THE CHECK ENGINE LIGHT EITHER COMES ON AND GOES OFF OR FAILS TO COME ON.. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THE THROTTLE ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE DEALER REPLACED THE THROTTLE ACTUATOR. THE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY WHILE THE CONTACT WAS SITTING IDLE AT A TRAFFIC STOP. THE VEHICLE LUNGED FORWARD AND THE RPMS INCREASED BEFORE THE SUDDEN ACCELERATION OCCURRED. FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000 AND THE CURRENT MILEAGE WAS 203,000.

THIS VEHICLE (MERCURY MILAN 2010) STALLED INTERMITTENTLY AT STOP SIGNS AND TRAFFIC LIGHTS. STALLING OUT MORE FREQUENTLY, I NOTIFIED MY MECHANIC, WHO INFORMED ME, THIS IS A CURRENT PROBLEM WITH FORD VEHICLES AND FORD MAY BE INITIATING A CAR RECALL FOR THE HUNDREDS OF THOUSANDS OF CARS OF WHICH THE THROTTLE PROBLEM IS OCCURRING. I AM REPAIRING THE VEHICLE ON MY OWN DIME FOR OUR OWN SAFETY, WITH THE INTENTION TO FILE A REIMBURSEMENT FOR THIS PROBLEM WHEN FORD (MERCURY) WILL AT A LATER TIME, SEND A RECALL OUT FOR THIS EXTREME IMPAIRMENT TO THE PROPULSION OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 10 MPH, THE PASSENGER SIDE FRONT COIL SPRING FAILED AND PUNCTURED THE TIRE, CAUSING A BLOW OUT. THE VEHICLE WAS TAKEN TO A PRIVATE DEALER WHERE IT WAS DETERMINED THAT THE COIL SPRING HAD FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ON THE FRONT DRIVER'S SIDE SEVERAL MONTHS LATER. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 154,000. THE CURRENT MILEAGE WAS 156,000. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING ON A COUNTRY ROAD AT 50 MPH ON MON. MAY 27TH, THE CAR SEEMED TO STALL, THE GAS PEDAL DIDN'T WORK & WE HAD TO PULL OVER ASAP. AFTER STOPPING & RESTARTING THE CAR, WE WERE ABLE TO PROCEED HOME. AT THE TIME, I THOUGHT IT WAS A FLUKE. THEN ON MAY 30TH IT HAPPENED AGAIN ON MY STREET GOING AROUND 30 MPH, SO I CALLED THE DEALER AND THEY SAID I COULD COME IN THE NEXT DAY. LATER THAT SAME DAY, I WAS IN RUSH HOUR TRAFFIC ON RT 22(BUSY HIGHWAY) & IT HAPPENED WHILE I WAS GOING 60 IN THE LEFT LANE, THIS WAS VERY SCARY AS IT WAS DIFFICULT TO GET OVER TO THE SHOULDER WITH SO MUCH TRAFFIC. I TOOK MY CAR TO THE FORD DEALER ON FRIDAY MAY 31ST & THEY SAID THERE WERE NO ALERTS ON THE CAR, THAT THEY WOULD DO A SOFTWARE UPGRADE THAT WOULD HOPEFULLY FIX THE ISSUE. THE RECEIPT THEY GAVE ME LISTED THAT A THROTTLE BODY WAS NEEDED, & IT WAS ON BACK ORDER. I HAVE BEEN TRYING TO MINIMIZE USING THE CAR, BUT ON JUNE 15TH I HAD TO GO TO MY NIECE AND NEPHEW'S DANCE RECITAL IN SOUTH NJ. WHILE DRIVING HOME ON 295 (MAJOR HIGHWAY) GOING AROUND 65 THE CAR DIED AGAIN. I WAS ABLE TO PROCEED AFTER RESTARTING THE CAR, BUT DIDN'T MAKE IT HOME AGAIN WITHOUT IT HAPPENING ANOTHER TIME. I WAS MAKING A LEFT TURN AT AN INTERSECTION LIGHT AND THE ENGINE DIED. THANK GOD IT WASN'T A WIDER INTERSECTION OR I WOULD NOT HAVE BEEN ABLE TO COAST THROUGH. AT THIS POINT THIS CAR IS UNUSABLE AND IS A DEATH TRAP WAITING TO HAPPEN. I CALLED ANOTHER DEALER, AND THE PART IS ON BACK ORDER THERE AS WELL. THIS IS CLEARLY A MAJOR PROBLEM WITH DEFECTIVE THROTTLE BODIES IN THE 2010 MILAN THAT SHOULD BE RECALLED, I WOULD LIKE TO KNOW HOW THIS PROBLEM WILL BE RECTIFIED. THE PROOF IS IN THE FACT THAT THEY CANNOT MAKE THE PART FAST ENOUGH TO FIX THE BROKEN CARS. THE TWO DEALERS I DEALT WITH ARE AWARE OF THIS WIDESPREAD PROBLEM, OBVIOUSLY DUE TO A MANUFACTURING DEFECT WITH THE THROTTLE BODY ASSEMBLY. I HAVE <60K MILES. *TR