MERCURY Complaints

WHILE DRIVING AT NIGHT, MY HEADLIGHTS WITHOUT WARNING, EXTINGUISHED. I TURNED THE 'HIGH BEAMS' ON AND THEY ALSO FAILED TO LIGHT. I STOPPED AND AFTER A FEW MINUTES, THE LIGHTS CAME BACK ON. I SEARCHED THE INTERNET AND FOUND THAT MANY FORD CROWN VICTORIA / MERCURY GRAND MARQUIS (MULTIPLE MODEL YEAR) AUTOMOBILES ARE SUFFERING FROM THE SAME PROBLEM. IT IS APPARENTLY A FAILURE IN THE 'LIGHTING CONTROL MODULE' (LCM). THERE ARE MANY WEB SITES THAT OFFER RE-MANUFACTURED LCM'S BUT I QUESTION WHY THIS IS NOT A SAFETY RECALL? I THINK THAT LOSING YOUR HEADLIGHTS WHILE DRIVING AT NIGHT WOULD SOMEHOW QUALIFY AS A SAFETY HAZARD AND THIS SHOULD BE THE MANUFACTURER'S RESPONSIBILITY TO FIX THIS PROBLEM. *TR

WE HAD JUST LEFT A FUNERAL HOME AND DRIVING BACK HOME ON A 4 LANE ROAD. WE TURNED TO AVOID GETTING ON THE HIGHWAY IMMEDIATELY AND DECIDED TO TAKE ANOTHER ROUTE. AS WE WERE HEADING UP THIS 2 LANE ROAD THAT WAS DARK ALL OF A SUDDEN OUR HEADLIGHTS AND INSTRUMENT PANEL LIGHTS WENT OUT AND CARS COMING AT US WERE FLASHING THEIR LIGHTS. I SLOWED DOWN AND WAS ABLE TO PULL OVER TO A SIDE STREET. SAT THERE TRYING TO DETERMINE WHY THE LIGHTS WERE OUT. TURNED THE SWITCH FROM THE ON POSITION TO THE AUTOMATIC POSITION AND THE LIGHTS CAME BACK ON. WE DROVE ALL THE WAY HOME ON BACK ROADS TO AVOID GETTING ON THE INTERSTATE, NOT KNOWING IF THE LIGHTS WOULD GO OUT OR NOT. READ THE MANUAL TO SEE IF WE HAD MISSED ANYTHING AND THEN GOT ON THE INTERNET AND SAW THE HUNDREDS OF PEOPLE HAVING THE SAME THING HAPPEN TO THEM. I WILL CONTACT THE DEALER AND SEE ABOUT FIXING IT BUT FROM WHAT I HAVE READ, THE LIGHT CONTROL MODULE IS BAD AND SO ARE THE REPLACEMENTS. I AM HOPEFUL THAT THERE IS A NEWER IMPROVED MODEL THAT IS NOW BEING USED. THANK GOD WE WERE NOT ON THE HIGHWAY OR WE COULD HAVE BEEN KILLED. THIS IS A SERIOUS PROBLEM. *TR

THE VEHICLE WAS GOING AT 35MPH, ALL OF A SUDDEN THERE WAS LOSS OF MOTIVE POWER WITHOUT WARNING, ENGINE WOULD REV UP BUT CAR WOULD NOT SPEED-UP INSTEAD STARTED SLOWING DOWN. HEAVY TRAFFIC, BUT OTHER DRIVERS WERE VERY CONSIDERATE WHEN THEY NOTICED THE EMERGENCY LIGHT TURNED ON AND THAT MY VEHICLE NOT MOVING WITH THE TRAFFIC. PULLED INTO LEFT LANE TO PASS TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. I WAS ABLE TO STEER THE VEHICLE TO OUTER LANE WITH THE MOMENTUM ALREADY BUILT UP AND MADE IT TO THE PARKING AT GAS STATION. TRIED AFTER 10 MIN.. GEARS WOULD SHIFT FINE, ENGINE WOULD ACCELERATE FINE BUT THE VEHICLE WOULD NOT MOVE. VEHICLE HAD TO BE TOWED TO HOME 10 MILES AWAY. UPON INVESTIGATION I DISCOVERED THERE WAS ALREADY A RECALL ISSUED FOR IN NOV. 2012 FOR MERCURY MONTEREY 2004 TRANSMISSION AND TORQUE CONVERTER ISSUES RESULTING IN SUDDEN LOSS OF MOTIVE POWER. I DID NOT RECEIVE ANY NOTIFICATION FROM FORD COMPANY ABOUT THIS RECALL. *TR

I HAVE HAD TWO FLAT TIRES, ONE FRONT AND ONE REAR. BOTH HAPPENED WHILE THE VEHICLE WAS PARKED. ONCE IN MY GARAGE AND THE OTHER IN THE PARKING LOT OF HOME DEPOT. BOTH ABOUT A YEAR APART. BOTH TIRES WERE INSPECTED BY MY MECHANIC AND BOTH TIRES HE HAD TO REPLACE THE VALVE STEMS AS THEY FAILED. I AM GLAD IT HAPPENED WHILE THE VEHICLE WAS PARKED. I NOTIFIED FORD MOTOR CO. OF MY PROBLEMS WITH THE TIRES AND RECEIVED NO SATISFACTION. THE VEHICLE NOW HAS 35000 MILES ON THE MICHELIN TIRES AND I CAN'T WAIT TO CHANGE TIRES AND VALVE STEMS. I READ SOMEWHERE THAT THE 2007 MERCURY GRAND MARQUIS WAS ONE OF THE FORD PRODUCTS THAT HAS A DEFECTIVE TIRE VALVE STEM MADE IN CHINA. IT SHOULD HAVE BEEN A RECALL BACK IN 2007. *TR

DRIVER SIDE INNER DOOR LATCH BROKE WHEN TRYING TO OPEN DOOR NORMALLY. COULD NOT GET OUT OF CAR. DOOR LATCH MECHANISM MADE OF POOR QUALITY PLASTIC. NOT STRONG ENOUGH TO PREVENT BRAKING. *TR

WHILE DRIVING HOME ON INTERSTATE 35 NORTH OF MINNEAPOLIS, MN, THE INTAKE MANIFOLD CRACKED AND LOST ANTI FREEZE. PULLED OFF THE HIGHWAY AT FOREST LAKE, MN AND HAD TO BE TOWED TO TIRES PLUS IN FOREST LAKE TO HAVE THE CAR REPAIRED. TOTAL COST FOR TOWING, INTAKE MANIFOLD REPLACEMENT AND NIGHTS LODGING CAME TO ALMOST $1500.00. *TR

AFTER GOING THROUGH A CAR WASH, I RECEIVED A WARNING ON THE DASH THAT THERE WAS A PROBLEM AND THAT I SHOULD FIND A SAFE PLACE TO STOP. WHEN I RETURNED HOME AND STOPPED THE CAR IT WOULD NOT RESTART. THE SAME THING HAPPENED ON FEBRUARY 16,2013, AGAIN AFTER GOING THROUGH A CAR WASH. THE LOCAL DEALER WAS ABLE TO GET THE VEHICLE RUNNING, BUT WOULD NOT SAY THAT IT WAS REPAIRED. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED WITHOUT WARNING WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE HEADLIGHTS INSPECTED AND THE FAILURE WAS LOCATED AT THE HEADLIGHT SENSOR MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 1996 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY ACCELERATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE UNKNOWN REPAIRS WERE PERFORMED. THE FAILURE RECURRED HOWEVER AND THE VEHICLE WAS TAKEN TO THE DEALER FOR THE SAME FAILURE ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 49,000. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE SAFETY LATCH ON THE THIRD ROW SEAT ATTACHED TO THE WHEEL WELL AND CAUSED IT TO FRACTURE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. THE CURRENT MILEAGE WAS APPROXIMATELY 130,000. *TR