MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2008 MERCURY MARINER
    - STEPHENVILLE, TX

    WAS TRAVELING HOME FOR LUNCH, TURNING CORNER AND VEHICLE SUDDENLY WENT TO IDLE. PUSHED GAS PEDAL AND IT WENT TO THE FLOORBOARD, BUT ENGINE REMAINED AT IDLE. WAS UNABLE TO ACCELERATE AT ALL. WAS ABLE TO IDLE HOME BLOCKING TRAFFIC AS I WENT. CHECKED GAS PEDAL AND FOUND THAT THROTTLE CABLE HAD BROKEN. THE WIRE ITSELF HAD BROKEN. THE RUBBER GROMMET AND CRIMPED END REMAINED IN-TACKED. THIS COULD HAVE BEEN VERY DANGEROUS IF FOR INSTANCE I HAD BEEN PULLING ONTO FREEWAY OR CROSSING A BUSY INTERSECTION, OR IN HEAVY TRAFFIC. I BELIEVE THIS PART SHOULD BE INSPECTED ON ALL VEHICLES OF THIS YEAR AND MAKE. THIS TYPE OF BREAKAGE COULD CAUSE AN ACCIDENT AND POSSIBLY A FATALITY. *TR

    Source: NHTSA WEB SITE
  • 2009 MERCURY GRAND MARQUIS
    - RIDGELAND, MS

    MY WIFE WAS DRIVING AROUND 25 MPH AND LESS THAN ONE MILE FROM OUR HOUSE. WHEN SHE APPLIED THE BRAKES TO STOP AT A STOP SIGN THE ENGINE REVVED UP. I WAS RIDING WITH HER AND OBSERVED THE ENGINE REV TO AROUND 2,500 RPM BEFORE SLOWING DOWN. I ALSO OBSERVED THAT HER RIGHT FOOT WAS ON THE BRAKE AND THAT NOTHING WAS TOUCHING THE ACCELERATOR. THE CRUISE CONTROL HAD NOT BEEN TURNED ON. THIS WAS AT LEAST THE FOURTH TIME THIS YEAR THAT THE ENGINE REVVED UP WHEN THE BRAKES WERE APPLIED. THE DEALER COULD NOT FIND THE PROBLEM AND THE ENGINE DID NOT REV WHILE THE DEALER WAS TESTING THE CAR. *TR

    Source: NHTSA WEB SITE
  • 1993 MERCURY SABLE
    - SELKIRK, NY

    WHILE DRIVING DOWN RD GAS PEDAL STUCK MY DAUGHTER ROAD THE BRAKE UNTIL SHE COULD GET OFF ROAD .SHE CALLED I WORK THE LINKAGE FOR THE GAS BY HAND THAT FREED IT UP TOOK IT TO MY MECHANIC HE TOOK IT FOR A TEST DRIVE SAID ITS NOT RELEASING FAST ENOUGH HE TRIED A COUPLE THINGS VACUUM HOSES AND SOME OTHER PARTS THAT DID NOT SOLVE THE PROBLEM HE WENT ON LINE AND FOUND THERE HAS BEEN PROBLEMS WITH THE CABLE AND TOLD ME TO CALL FORD. *TR

    Source: NHTSA WEB SITE
  • 2006 MERCURY MONTEGO
    - DETROIT, MI

    AFTER THE ENGINE WARMS UP, UPON ACCELERATION AND THE AUTOMATIC TRANSMISSION IS SHIFTING GEARS FROM 1 TO 2, 2 TO 3 AND 3 TO 4 THERE IS A STUTTERING AND OFTEN A JERKING WHEN THE AUTOMATIC TRANSMISSION IS SHIFTING. THIS JERKING ALSO OCCURS UPON SLOW BRAKING WHEN THE TRANSMISSION IS DOWN-SHIFTING FROM GEARS 4 TO 3 TO 2 TO 1. IT'S GETTING WORSE!! *TR

    Source: NHTSA WEB SITE
  • 2000 MERCURY SABLE
    - DES MOINES, IA

    ON SEVERAL OCCASIONS, THE THROTTLE STUCK AND CAR CONTINUED TO ACCELERATE AT A VERY FAST SPEED. MECHANIC RAN DIAGNOSTIC TEST AND FINALLY REPLACED THROTTLE CABLE ASSEMBLY. PROBLEM CONTINUED. I HAD TWO TRIPS TO MECHANIC AND REPAIRED AND REPLACED MY GARAGE DOOR THREE TIMES BECAUSE I COULDN'T STOP THE CAR. MILEAGE 93119. FINALLY GAVE UP AND TRADED CAR IN. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY SABLE
    - LAPORTE, IN

    2005 MERCURY SABLE LS WHILE DRIVING THROTTLE GOT STUCK CAUSING UNINTENDED AND UNCONTROLLABLE ACCELERATION. HAD SERVICED AT FORD DEALER FOUND DEFECT WITH CRUISE THROTTLE CABLE AND CLIP ON THROTTLE BODY. PROBLEM NEEDED BOTH CABLE AND THROTTLE BODY REPLACED TO OPERATE SAFETY. *TR

    Source: NHTSA WEB SITE
  • 1998 MERCURY SABLE
    - GARETT, IN

    TL* THE CONTACT OWNS A 1998 MERCURY SABLE. THE CONTACT STATED THAT HE WOULD HEAR A RATTLING NOISE FROM UNDER THE HOOD AND ASSUMED THAT THE MOTOR MOUNTS NEEDED TO BE REPLACED. THE CONTACT REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE CONTACT INSPECTED UNDER THE VEHICLE AND NOTICED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER AND STATED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 85,500.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 MERCURY SABLE
    - HUDSON, NY

    TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, HE EXPERIENCED A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THAT THE TRANSMISSION TORQUE CONVERTER AND TRANSMISSION SHAFT OIL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,585 AND THE CURRENT MILEAGE WAS 97,200.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 MERCURY SABLE
    - ALEXANDRIA, VA

    TL* THE CONTACT OWNS A 2008 MERCURY SABLE. THE CONTACT STATED THAT WHILE TRYING TO ACCELERATE ON AN INCLINE WHILE AT A STOP SIGN, THE VEHICLE CONTINUED TO ROLL BACKWARD. THE CONTACT STATED THAT THE TORQUE CONVERTER ENGAGED AND THE VEHICLE STALLED, CAUSING THE POWER STEERING TO ALSO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. THE CURRENT MILEAGE WAS APPROXIMATELY 81,000. UPDATED 6/4/13 *CN UPDATED 06/11/2013 *JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2007 MERCURY MOUNTAINEER
    - FORT MYERS, FL

    TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE SEAT MOVED BACKWARD AND FORWARD INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE AND RECOMMENDED REPLACING THE IGNITION. THE TECHNICIAN ADVISED THAT IF THE FAILURE CONTINUED, THEN THE SEATING HARNESS WOULD HAVE TO BE REPLACED. THE CONTACT HAD THE TECHNICIAN DISCONNECT THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE