MERCURY Complaints

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOORBOARD WHILE DRIVING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE ACCELERATOR PEDAL WAS DEPRESSED WITH FORCE IN ORDER FOR IT TO RELEASE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 107,313.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED TWICE AND WITHOUT WARNING. THE CONTACT STATED THAT THE POWER TRAIN WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AFTER THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MIELAGES WERE 35,500.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THEY COULD REPLACE THE LIGHTING CONTROL MODULE TO RECTIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 66,000.

WHILE I WAS DRIVING TO WORK, MY CAR SUDDENLY BEGAN TO ACCELERATE BY ITSELF. IT WAS FULL THROTTLE, AND I COULD NOT STOP IT FROM SPEEDING UP. THANK GOD I WAS ENTERING THE HIGHWAY WHEN THIS HAPPENED, BECAUSE I COULD NOT SLOW THE CAR DOWN. WHILE ON THE HIGHWAY, I HELD MY FOOT ALL THE WAY DOWN ON THE BRAKE, AND THE CAR WOULD STILL NOT GO BELOW 65 MPH. WITHOUT MY FOOT ON THE BRAKE, IT GOT UP TO 95 MPH AND WOULD HAVE KEPT GETTING HIGHER. SO I DROVE WITH MY FOOT ON THE BRAKE AT 65 MPH, WEAVING IN AND OUT OF TRAFFIC. I TRIED SWITCHING INTO NEUTRAL, BUT THIS HAD NO EFFECT. I CALLED 911 AND THEY SENT A POLICE OFFICER OUT TO FOLLOW ME. I WAS DRIVING LIKE THIS FOR 10-15 MINUTES WITH MY LIFE CONSTANTLY FLASHING BEFORE MY EYES. EVENTUALLY, I WAS INSTRUCTED BY 911 TO TURN OFF THE IGNITION OFF WHILE IN NEUTRAL (WHICH I DID NOT KNOW COULD BE DONE UNTIL THEY TOLD ME). IF THERE HAD BEEN TRAFFIC ON THE HIGHWAY AT ANY POINT, I WOULD HAVE GOTTEN INTO A TERRIBLE ACCIDENT AND COULD HAVE INJURED/KILLED MYSELF AND OTHERS. IT WAS A VERY TRAUMATIC EXPERIENCE, AND I AM EXTREMELY SHAKEN UP. ACCORDING TO THE AUTO SHOP THAT IS WORKING ON MY CAR, THE INCIDENT OCCURRED BECAUSE THE CABLE THAT RUNS FROM THE CRUISE CONTROL TO THE THROTTLE BODY BROKE. *TR

LUCKILY I AM DRIVING HOME FROM WORK AROUND 1230AM ON AN INTERSTATE WITH MODERATE TRAFFIC. THE HEADLIGHTS JUST GO OFF WITHOUT ANY WARNING. AFTER SOME VERY CLOSE CALLS AND NOT JUST A FEW UPSET DRIVERS, I DID MANAGE TO GET OFF THE ROAD AND ONTO THE SIDE. I DISCOVERED THAT I COULD HOLD THE SIGNAL HANDLE BACK I HAD HIGH BEAM LIGHTS THAT LET ME GET HOME. I HAVE MAINTENANCE RECORDS ON THIS CAR SINCE IT'S FIRST OIL CHANGE AT 3000 MILES, THE AUTO IS WELL TAKEN CARE OF. I DO NOT UNDERSTAND WHY FORD WOULD NOT TAKE THE RESPONSIBILITY FOR THIS AS FROM WHAT I HAVE ALREADY READ ,IT IS A VERY COMMON PROBLEM, I GUESS NOT ENOUGH PEOPLE HAVE DIED FROM IT YET. *TR

PURCHASED A USED 2008 MERCURY MOUNTAINEER ALMOST A YEAR AGO, IN APPROX OCT 2012 THE DRIVER'S SEAT STARTED MOVING BACK AND FORTH WHILE DRIVING. WHEN THE SEAT MOVED BACK IT WAS ALMOST SO FAR BACK I COULDN'T HOLD ONTO STEERING WHEEL OR KEEP FOOT ON BRAKE PEDAL. TOOK VEHICLE TO MCCOY MILLS FORD AND THEY COULD NOT DUPLICATE OCCURRENCE. SINCE THAT DATE THIS HAS HAPPENED MULTIPLE TIMES AND I FIGURED OUT IT HAS SOMETHING TO DO WITH THE IGNITION SWITCH. IF THE CAR GETS ANY MINOR JOLT AS IN RIDING ON ROUGH STREET OR GOING OVER SPEED BUMP, IGNITION APPARENTLY SHIFT WHICH TRIGGERS SOMETHING IN THE SENSOR AND OFF YOU GO. MOST RECENT OCCURRENCE WAS ON 12/11/2012 WHILE DRIVING THROUGH A LOCAL WALMART PARKING LOT; SLOWLY WENT OVER SPEED BUMP AND SEAT STARTED MOVING ON ITS OWN. SINCE THE OCCURRENCES ARE BECOMING MORE FREQUENT DECIDED TO TAKE CARE BACK IN NOW THAT I KNOW IT HAS SOMETHING TO DO WITH IGNITION SWITCH. CALLED FORD CUSTOMER CARE CENTER AND SPOKE TO A REP WHO STATED THEY DIDN'T HAVE ANY RECALLS FOR SUCH A MATTER AND MY BUMPER-TO-BUMPER HAD EXPIRED SO I WOULD HAVE TO INCUR COST TO REPAIR. WENT BACK TO MCCOY MILLS FORD WAS TOLD THAT THE KEYSENSE WOULD NEED TO BE REPLACED AND COST WOULD BE $390 - $400+. THIS SHOULD REALLY BE A RECALL ITEM, ESPECIALLY AFTER READING THE NUMBER OF POSTINGS ON THIS SITE FOR THE SAME THING. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THERE WAS A NOISE HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INSPECTED THE VEHICLE AND DISCOVERED THAT THERE WAS NO TRANSMISSION FLUID IN THE REQUIRED RESERVOIR. THE MECHANIC INFORMED THE CONTACT THAT THE SEAL FROM THE TRANSMISSION WAS LEAKING FUEL AND REFERRED HER TO A TRANSMISSION SPECIALIST. THE VEHICLE WAS THEN TAKEN TO THE TRANSMISSION SPECIALIST WHO INFORMED HER THAT THEY NEEDED TO DO AN OVERHAUL AND REBUILD THE TRANSMISSION. THE VEHICLE WAS SCHEDULED FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE (NHTSA ITEM NUMBER: 10039137: POWER TRAIN: AUTOMATIC TRANSMISSION) BUT NO RECALLS. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE MISFIRED AND CAUSED THE VEHICLE TO BE JOLTED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS, THEY ADVISED HIM THAT WATER WAS ENTERING THE PCM AND CAUSING THE FAILURE. THE VEHICLE WAS REPAIRED BY THE PCM BEING RESEALED AT THE CONNECTOR. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE CURRENT MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS UNAVAILABLE.

CARRIED MY MILAN PREMIER FOR ITS REQUIRED ANNUAL STATE OF NC INSPECTION. THE VEHICLE FAILED THE INSPECTION DUE TO THE FOLLOWING: THE REAR LED LIGHTS GLOWED IN THE BRAKE LIGHT MODE WHEN THE HEADLIGHTS WERE TURNED ON. WHEN THE BRAKES WERE APPLIED, THE SMALL REAR LIGHT BELOW THE REAR SPOILER CAME ON. BOTH REAR LAMP ASSEMBLIES HAD TO BE REPLACED BY A FORD DEALER. WITHOUT THE INSPECTION I WOULD NOT HAVE KNOWN THE PROBLEM EXISTED. A SEARCH ON THE INTERNET INDICATES MANY SIMILAR PROBLEMS WITH MILAN PREMIER LED LIGHTS. THIS IS MY FIRST VEHICLE WITH LED LIGHTS. BASED ON MY EXPERIENCE, A WARNING SYSTEM SHOULD BE PLACED ON VEHICLES WITH THESE LIGHTS IF THEY PERFORM IN THIS MANNER WHEN MALFUNCTIONING. *TR THE CONSUMER STATED HE RECENTLY NOTICED A CRACK IN THE SIDEWALL NEAR THE TOP OF ALL THE TIRES, LOCATED IN A GROOVE THAT CIRCLED THE TIRES. THE TIRES WERE INSPECTED, AND A GESTURE OF GOODWILL CREDIT WAS OFFERED. THE STORE REPRESENTATIVE BLAMED THE CONDITION ON DRY ROT AND FURTHER STATED THAT ANY TYPE OF SOLUTION WOULD HASTENED THE CRACKING PROBLEM. UPDATED 04/03/14

RIGHT REAR BRAKE LIGHT ACTIVATES AND STAYS ON WHILE RUNNING/HEADLIGHTS ARE TURNED ON. I HAVE ALSO SEEN THIS WHILE DRIVING BEHIND SIMILAR MILANS. SOME WITH BOTH SIDES ACTIVATED LEAVING ONLY THE CENTER LIGHT TO INDICATE ACTUAL BRAKING. *TR