MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE CONTACT TRIED TO ENGAGE THE SWITCH MULTIPLE TIMES BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE LIGHT CONTROL MODULE WAS MALFUNCTIONING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

THE PLASTIC INTERIOR DOOR HANDLES BROKE WITHOUT EVEN TOUCHING THEM. BOTH FRONT HANDLES BROKE WITHIN A WEEK OF EACH OTHER. I DIDN'T KNOW THE FRONT PASSENGER SIDE WAS BROKEN UNTIL MY WIFE ASKED ME TO GET OUT OF THE CAR TO LET HER OUT ON HER SIDE. AND THEN APPROXIMATELY A WEEK LATER THE DRIVER'S SIDE INTERIOR HANDLE BROKE ALSO. NOW NEITHER DOOR CAN BE OPENED FROM THE INSIDE. THE WINDOW NEEDS TO BE ROLLED DOWN AND THE OUTSIDE HANDLE NEEDS TO BE USED. WHEN WE BOUGHT THE CAR (USED) THE REAR DRIVER'S SIDE INTERIOR HANDLE PLASTIC WAS BROKEN AND WE KNEW THIS. EVEN BROKEN YOU CAN STILL USE IT TO OPEN THE REAR DOOR. I WAS IN THE DRIVERS SEAT WHEN THE DRIVER'S INTERIOR HANDLE BROKE. I WAS PARKED, AND I HEARD A CLICK BEFORE I TRIED OPENING MY DOOR FROM THE INSIDE AND THE DOOR WOULD NOT OPEN. THERE IS DEFINITELY A BIG PROBLEM WITH THESE CHEAP PLASTIC DOOR HANDLES THAT FORD MOTOR COMPANY NEEDS TO ADDRESS. THREE OUT OF FOUR INTERIOR HANDLES ARE BROKEN. IT IS TRULY A SAFETY ISSUE IF YOU CANNOT EXIT YOUR CAR USING THE INTERIOR DOOR HANDLES. *TR

SHORT IN LEFT FRONT HEADLIGHT AND FOR CHANGED LIGHT BULB AND 10 MINUTES AFTER PARKING MY CAR AND OWNING IT 1 1/2 MONTHS THE CAR BLEW UP. *TR

THE BACKSEAT ANCHOR, LOCATED IN THE REAR DRIVER'S SIDE WHEEL WELL, COMPLETELY DETACHED WHILE DRIVING DOWN THE ROAD. THE THIRD ROW SEAT WILL NOW NOT LOCK IN PLACE AND MOVES AROUND. *TR

1-SPRING -WIFE WAS DRIVING LOCALLY, HEARD LOUD NOISE LIKE HITTING SOMETHING; PULLED INTO FRIEND'S DRIVEWAY; WALKED BACK INTO ROADWAY AND FOUND SPRING; TOWED TO FORD, BOTHSPRINGS REPLACED UNDER RECALL 04M04 2-FILL PIPE - 11/12/2010- AT ROUTINE SERVICE DEALER SAID RUSTED (90672MI) PARTS HAD TO BE REPLACED - $428. 3-SUBFRAME -07/19/2012- ROUTINE SERVICE (106097MI) DEALER SAID CAR NOT ROAD WORTHY; LEFT FRONT SUBFRAME RUSTED THRU, L FRT CONTROL ARM ASSEMBLY ABOUT TO BREAK AWAY FROM SUBFRAME - ASTONISHING!!! - HAD JUST COMPLETED 300MI TRIP , WAS ABOUT TO LEAVE ON 700MI TRIP - WOULD PROBABLY HAVE BEEN KILLED ALONG WITH DRIVERS OF NEARBY VEHICLES ON INTERSTATE; HAVE PHOTOS; FORD SUBFRAME NO LONGER AVAILABLE, NEVER ANY AFTER MKT MFG; WOULD BE CRAZY TO TRUST USED PART! CAN'T BELIEVE HOW CLOSE I CAME TO MAJOR ACCIDENT/DEATH - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CAR WAS PURCHASED IN MAY OF 2011. AUGUST 2011, THE TRANSMISSION STARTED TO VIOLENTLY JERK AND ACT AS IF IT WERE IN NEUTRAL. WHEN GRADUALLY APPLYING THE BREAKS, THE CAR WOULD BEGIN TO SHUDDER. THIS WOULD HAPPEN ONLY IF THE ENGINE WAS WARM. BY MARCH 2012, THE SHUDDERING TRANSMISSION AND JERK WAS CONSTANT. I TOOK IT IN TO BE LOOKED AT IN APRIL OF 2012. THE ALTERNATOR WAS REPLACED, DUE TO WHAT WE THOUGHT WAS A BAD BATTERY. THE MECHANIC BELIEVED THIS CAUSED THE TRANSMISSION TO JERK. THE PROBLEM WAS NOT SOLVED. JUNE 2012 THE TRANSMISSION WAS REPLACED BY A FORD DEALERSHIP FOR 5,000. JULY 2012 THE CAR WENT INTO FAIL ENGINE SAFE MODE, THE CODES POINTING TO THE THROTTLE BODY. A MECHANIC CLEANED THE THROTTLE BODY SAYING IT MIGHT SOLVE THE PROBLEM. 2 DAYS LATER THE CAR WENT INTO FAIL ENGINE SAFE MODE AGAIN WITH THE SAME CODES WITH AN ESTIMATE OF $900. THE CAR HAS 72000K ON IT AND HAS HAD THREE MAJOR PROBLEMS IN THE PAST COUPLE OF MONTHS. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT WAS REVERSING FROM A PARKING SPOT AND WHEN SHE SHIFTED INTO DRIVE, THE VEHICLE RAPIDLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 39,000.

TL* THE CONTACT OWNS 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE CONTACT TRIED TO SLOW THE VEHICLE BUT THE BRAKES FAILED. THE CONTACT HAD TO REPEATEDLY APPLY ABRUPT FORCE TO THE BRAKE PEDAL BEFORE THE VEHICLE WOULD RESPOND. THE CONTACT SHUT THE VEHICLE OFF AND NOTICED THAT THERE WAS A PIECE OF PLASTIC BROKEN AND SITTING ON THE ACCELERATOR THROTTLE. THE VEHICLE WAS NOT REPAIRED. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 215,000.

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF TRANSMISSION POWER. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION: TORQUE CONVERTER); HOWEVER THE PART WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. ...UPDATED 09/12/12 *BF THE CONSUMER STATED THE TORQUE CONVERTER WAS REPLACED ON AUGUST 8,2012. UPDATED 09/18/12. *JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE HEADLIGHTS AND HIGH BEAM HEADLIGHTS STOPPED ILLUMINATING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE HEADLIGHT CONTROL MODULE WAS REPLACED. THE FAILURE CONTINUED INTERMITTENTLY. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 45,726.