MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE BRAKE AND ACCELERATOR PEDALS WERE POSITIONED VERY CLOSE TO ONE ANOTHER. AS A RESULT, THE CONTACT EXPERIENCED A FAILURE IN WHICH HE DEPRESSED BOTH PEDALS SIMULTANEOUSLY. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. UPDATED 09/06/2012 *JS

WE WERE BACKING OUT OF A PARKING SPACE & THE CAR ACCELERATED AS THOUGH I HAD PRESSED THE GAS PEDAL. THIS IS THE THIRD TIME THIS HAS HAPPENED, BUT THE FIRST TIME GOING IN REVERSE. BOTH OTHER TIMES THE CAR WAS IN DRIVE. THE FIRST TIME I WAS ON THE FREEWAY AND I ASSUMED MY FOOT HAD ACCIDENTALLY PUSHED THE GAS, SO I IGNORED IT. THE SECOND TIME I WAS ON A COUNTY ROAD, AND AGAIN I ASSUMED IT WAS MY FAULT. THIS IS THE FIRST TIME I COULD HAVE REALLY HURT SOMEONE, AND THIS COULD POTENTIALLY BE VERY DANGEROUS. *TR

ON THE ABOVE DATE WHILE LEAVING A PLACE OF BUSINESS AT APPROXIMATELY 10:15 PM I HAD NO HEAD LIGHTS. THE HEADLIGHT AUTOLAMP POSITION NOR THE HEADLIGHT MANUAL POSITION WOULD TURN THE HEADLIGHTS ON. I SPENT ABOUT 00:20 MINUTES TRYING TO GET THE HEADLIGHTS TO COME ON. I HAD TO DRIVE ABOUT 3 MILES ALONG A VERY DARK SECONDARY ROAD IN SOUTH CAROLINA WITH ONLY THE FOG LIGHTS WORKING BEFORE THE HEAD LIGHTS EVENTUALLY CAME ON. THE NEXT EVENING MORE TIME WAS SPENT TRYING TO GET THE HEADLIGHTS TO COME ON, BUT NOTHING HAS WORKED. THE HEADLIGHTS HAVE NOT WORKED SINCE. I HAVE BEEN TRYING TO GET THE HEADLIGHT AUTOLAMP POSITION TO TURN ON THE HEADLIGHTS AND I HAVE BEEN TRYING THE HEADLIGHT MANUAL POSITION TO WORK BUT NEITHER OF THE HEADLIGHT POSITIONS IS WORKING ON THE CAR. I HAVE A CAR THAT I CAN ONLY DRIVE DURING THE DAY LIGHT HOURS. MY RESEARCH HAS LEAD ME TO BELIEVE THAT IT IS THE 'LIGHTING CONTROL MODULE' THAT IS MALFUNCTIONING. *TR

A CRACK IN MY EXHAUST MANIFOLD BEHIND THE ALTERNATOR CAUSING COOLANT TO SPRAY ALL OVER UNDER MY HOOD AND NOW MY ENGINE OVERHEATS..THANKS FOR USING PLASTIC PARTS FORD . *TR

BRAKE PEDAL WENT TO FLOOR, THEN LIFTED PEDAL, THEN I HAD BRAKES, I SHOULDN'T HAVE TO PUMP MY BRAKES TO STOP MY VEHICLE, SERVICE CENTER REPLACED FRONT ROTORS, PADS, AND REAR ROTORS AND PADS, BLEED THE SYSTEM, THIS LASTED ALL BUT 3 DAYS AND IT HAPPENED AGAIN, WHAT GIVES WITH FORD, MERCURY BRAKE ISSUES......? *TR

THE CRUISE CONTROL GAS CABLE BROKE OFF THE HOLDER BY THE THROTTLE VALVE, RESULTING IN JAMMING THE THROTTLE VALVE IN OPEN POSITION, THE CAR BECAME OUT OF CONTROL AS THE BRAKES ARE NOT ABLE TO SLOW DOWN THE CAR, ONLY TURNING OFF THE IGNITION HELPED SLOWING DOWN THE CAR SO NO BRAKE BOOSTER. ONE VERY DANGEROUS SITUATION. THE DESIGN AND MATERIAL ARE OF SUBSTANDARD. I HAVE IT DOCUMENTED WITH PICTURES. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE NECESSARY PARTS WOULD NOT BE AVAILABLE UNTIL JUNE 2012. THE CONTACT FELT THAT THIS WAS AN UNREASONABLE TIME FRAME FOR A PART THAT COULD RUIN THE TRANSMISSION TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONETARY WITH 70000 MILES. WHILE ENTERING THE FREEWAY THE VEHICLE WAS SLOW TO ACCELERATE FROM 0 TO ANY SPEEDS, WHICH ALMOST CAUSED A CRASH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD HAVE TROUBLE SHIFTING INTO GEARS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND TOLD THE CONTACT THAT THE TORQUE CONVERTER WAS UNDER RECALL, 12V006000 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER HAD TO COMPLETELY FAIL BEFORE THEY WOULD MAKE REPAIRS. THE VEHICLE WAS NOT REPAIRED.

I SWERVED TO AVOID AN ANIMAL IN THE ROAD AND HIT A TELEPHONE POLE HEAD ON AT 35 MPH. MY AIR BAGS NEVER DEPLOYED. THE FRONT END OF THE CAR WAS CRUMPLED WELL INTO THE ENGINE COMPARTMENT. THE POLICE, FIRE DEPT AND EMT'S WERE ALL VERY SURPRISED THE AIR BAGS DID NOT DEPLOY. I HAVE SUSTAINED SOME INJURIES BUT NOTHING LIFE THREATENING. (CRACKED RIBS, SOFT TISSUE DAMAGE, LOWER BACK INJURY). NO OTHER VEHICLES WERE INVOLVED IN THE ACCIDENT. *TR

I WAS COMING TO A STOP WHEN THE BRAKE PEDAL STARTED VIBRATING AND GOING LOWER AND LOWER TO THE FLOOR AND THE CAR DID NOT STOP RESULTING IN AN ACCIDENT. I WAS TOLD BY THE FORD MECHANIC THAT THE COMPUTER TESTS DID NOT SHOW ANY PROBLEM WITH THE ANTILOCK SYSTEM BUT I THINK THERE IS A PROBLEM WHEN YOU APPLY YOUR BRAKES AND THE CAR DOES NOT STOP. I HAVE ALSO TALKED TO A NUMBER OF PEOPLE SOME OF THEM WHO WORK ON CARS ETC..AND FOUND OUT THAT THIS IS NOT AN UNCOMMON PROBLEM. FURTHERMORE, IT HAPPENS A LOT AND ON ALL TYPES OF VEHICLES WITH ANTILOCK SYSTEMS. I WAS TOLD THAT THIS CAN HAPPEN ON AND OFF WHICH IS WHY IT IS HARD TO DETECT. I WAS LUCKY IN THE FACT THAT I WAS GOING SLOW AND NOBODY WAS HURT, BUT WHAT IF THAT HAD BEEN A DIFFERENT ENDING AND IT HAD BEEN A SERIOUS ACCIDENT? I HAVE NEVER BEEN IN AN ACCIDENT BEFORE AND I RESENT THE FACT THAT I WAS NOT AT FAULT FOR THIS ONE, THE BRAKES DID NOT WORK!!!!! *TR