MERCURY Complaints

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE STEERING FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STEERING PUMP WAS LEAKING FLUID. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 100,000. THE VIN INFORMATION WAS NOT AVAILABLE.

LOW BEAM HEADLIGHTS DO NOT WORK. HIGH BEAM WORKS AS WELL AS DAYTIME RUNNING LIGHTS. THE DEALER SAID THE LCM MODULE NEEDS TO BE REPLACED BUT DID NOT HAVE ONE IN STOCK AND WILL CALL ME WHEN IT COMES IN. MY CONCERN IS THIS PROBLEM HAS BEEN GOING ON SINCE AT LEAST THE YEAR 2000. NOW I HAVE A 100 DEDUCTIBLE SERVICE WARRANTY ON THIS 2008 MERCURY GRAND MARQUIS SO IT WILL NOT BE A GREAT EXPENSE FOR ME AS IT WOULD BE FOR OTHERS. THIS ISSUE SHOULD HAVE BEEN RESOLVED BY NOW. MY GUESS HERE IS FORD IS USING OVERSTOCKED EARLIER YEAR MODEL PARTS IN THE NEW MODELS BEING BUILT. I UNDERSTAND THIS IS A DEFECTIVE SOLDERING ISSUE. WHY NO RECALL? *TT

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE WAS UNABLE TO REFUEL THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE FILLER NECK ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 101,000 AND THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED ANTI-FREEZE FUMES WERE INSIDE OF THE VEHICLE AND A PREGNANT PASSENGER BECAME ILL FROM THE FUMES. THE CONTACT LATER DISCOVERED THAT THE ANTI-FREEZE WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 55,000 AND THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.

OUTSIDE LIGHTS WILL NOT GO OFF NEED NEW STOP LAMP AND AIR FILTER BOTH PARTS WERE RECALLED IN 2004 AND SHOULD BE REPLACED WITH NEW FOR FREE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION WOULD SHIFT HARD WHEN UP SHIFTING OR DOWNSHIFTING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE TRANSMISSION, BUT THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 78,000.

ON FOUR DIFFERENT OCCASIONS WHILE DRIVING MY 2008 MERCURY MARINER, THE STEERING WHEEL HAS LOCKED UP. EACH TIME IT HAS HAPPENED I HAVE BEEN TURNING AT AN APPROXIMANT SPEED OF 25 MPH AND I HAVE BEEN ABLE TO MANEUVER THE STEERING WHEEL ENOUGH TO PULL OVER ON THE SIDE OF THE ROAD. *TR

I PURCHASED THE VEHICLE WITH 6,000 MILES ON IT. I KEPT UP MY NORMAL MAINTANCE ON THE VEHICLE AND REPLACED THINGS WHEN NEEDED. AT APPROXIMATELY 42,000 MY TRANSMISSION WOULD NO LONGER SHIFT THE GEARS. THE VEHICLE WAS BROUGHT TO WALLACE DEALERSHIP OF WHICH THEY KEPT MY VEHICLE FOR ALMOST 2 WEEKS. THEY EXPLAINED THEY DID AN OVERHAUL OF THE TRANSMISSION AND FIXED REPAIRS ON IT SO THAT THEIR WOULD BE NO FURTHER PROBLEMS WITH TRANSMISSION LATER ON DOWN THE ROAD. NOW AT 84,735 MILES LATER, I AM ONCE AGAIN HAVING TRANSMISSION PROBLEMS AND MY VEHICLE WILL NOT GO INTO GEAR. BECAUSE I AM OUT OF WARRANTY MY VEHICLE WILL SIT UNTIL I CAN MAKE THE REPAIRS AS A TRANSMISSION REPLACEMENT IS NOT A CHEAP EXPENSE. THIS IS A SERIOUS PROBLEM WITH IN THIS CAR AND DESERVES EXTREME PRIORITY OF INVESTIGATION ON A RECALL FOR THIS YEAR, MAKE, AND MODEL OF VEHILE. I AM RECEIVING NO HELP FROM THE FORD COMPANY AND I AM FINDING IT EXTREMELY DIFFICULT THAT THIS PROBLEM IN THIS VEHILCE HAS NOT BEEN RESOLVED OR DEALT WITH. I HAVE HAD A PRIVATE TRANSMISSION COMPANY EXAMINE MY VEHILCE (HAS NOT TOUCHED IT), OF WHICH THEY DISCOVERED, THE INTERNAL FILTER IS CLOGGING THE CVT (CONSTANT VELOCITY TRANSMISSION) FOR WHICH SOMETHING WILL CONTINIOUSLY BREAK IN THE FILTER OR WHERE THE FILTER IS HELD CAUSING THIS TO HAPPEN. I WAS ALSO ADVISED THERE WAS NOTHING I COULD HAVE DONE MAINTANCE WISE OR PERSONAL USE OF DRIVING THAT COULD HAVE CAUSED THIS TO HAPPEN. *TR

THE LIGHTS WENT OUT WHILE DRIVING IN THE CITY AT NIGHT. I PULLED OVER AND PLAYED WITH THE LIGHT SWITCH UNTIL THEY CAME BACK ON. I HAD TROUBLE WITH THE LIGHTS SEVERAL TIMES, BEFORE I REPLACED THE LIGHT SWITCH ON 01/04/12. ON A TRIP TO THE STORE TONIGHT, THE LIGHTS WENT OUT AGAIN. AFTER CHECKING ON THE INTERNET, IT SEEMS IT MUST BE THE LCM MODULE, AT A COST OF $700, TO $900. DOLLARS. IT SEEMS THIS IS A VERY DANGEROUS PROBLEM WITH FORD MOTOR CO, VEHICLES. *TR

DRIVER BACKING OUT OF PARKING SPACE WHEN HEARD METALLIC GRINDING SOUND FOLLOWED BY A BANG. THEN WE HEARD THE SOUND OF METAL ON PAVEMENT. WHEN GOT OUT OF CAR THE DRIVERS SIDE OF THE CAR WAS SITTING SO LOW THAT I COULD NOT GET A JACK UNDER IT. THE DRIVER FRONT TIRE WAS COMPLETELY SHREDDED ON THE INSIDE OF THE WHEEL WELL. IT IS COSTING US $700 TO REPAIR. AS PER ODI RESUME EA 08-18 DOCUMENT UNDER REASON FOR CLOSING THE FOLLOWING SENTENCE APPEARS, "THE COIL SPRINGS IN THE SUBJECT VEHICLES ARE DEFECTIVE." EVEN IF THERE IS NO REAL DANGER TO TRAFFIC SAFETY IT IS STILL AND ISSUE THAT FORD SHOULD BE REQUIRED TO ADDRESS, WE AS THE DRIVING PUBLIC SHOULD NOT HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. ALSO IF FORD WANTS TO KEEP THEIR CUSTOMERS THEY SHOULD ADDRESS PROBLEMS SUCH AS THIS. WE ARE THINKING OF LOOKING TO TOYOTA OR HONDA FOR OUR NEXT CAR AFTER DRIVING FORDS SINCE 1997. *TR