MERCURY Complaints

I PURCHASED A SUNSHINE KIDS RADIAN XTSL CONVERTIBLE CAR SEAT IN FEBRUARY, 2010. I JUST MOVED MY CHILD TO A FORWARD FACING POSITION, AND THE SUPER LATCH LOWER ANCHOR BELT WILL NOT STAY TIGHTENED. THE BELT LOOSENS UP EVERY TIME I PUT MY SON IN AND TAKE HIM OUT OF THE CAR SEAT. IT ALSO LOOSENS UP WHEN HE KICKS THE SEAT IN FRONT OF HIM, JUST FROM THE MOVEMENT. THIS BELT IS DEFECTIVE AND WOULD NOT BE EFFECTIVE IN AN ACCIDENT AT ALL. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=MERCURY, MODEL=MILAN). *TR

TL* THE CONTACT OWNS A 1994 MERCURY VILLAGER. THE CONTACT STATED THAT THE EXHAUST MANIFOLD BOLTS FRACTURED, CAUSING A LEAK OF EXHAUST FUMES INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER DOORS COULD NOT BE LOCKED. THE LOCKS WERE ABLE TO BE ENGAGED BUT WOULD UNLOCK IMMEDIATELY AND INDEPENDENTLY. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WITH THE HEADLIGHTS ACTIVATED AND UNEXPECTEDLY THE HEADLIGHTS FAILED TO ILLUMINATE. IMMEDIATELY, THE HIGH BEAM HEADLIGHTS WERE ENGAGED AND THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT TURNED THE ENGINE OFF AND RESTARTED. THE HEADLIGHT CONTROL DEVICE WAS TURNED MANUALLY WHILE DRIVING IN ORDER FOR THE LOW BEAM HEADLIGHTS TO OPERATE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THERE WAS AN OPEN INVESTIGATION ASSOCIATED WITH NHTSA ACTION NUMBER PE08066 (EXTERIOR LIGHTING: HEADLIGHTS) WHICH WAS CLOSED IN MARCH 24, 2009. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN A VIBRATION WAS FELT AND THE TRANSMISSION BEGAN TO SLIP GEARS. THE FAILURE APPEARED TO OCCUR MORE FREQUENTLY IN WARM WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. IN ADDITION, THE INSTRUMENT PANEL AND GAUGES WOULD ILLUMINATE INTERMITTENTLY AS A RESULT OF DEFECTIVE PIXELS. THE FRONT DRIVER'S SIDE POWER SEAT WOULD MOVE BACKWARD AND FORWARD FREELY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WOULD SHUT OFF THE VEHICLE AND ONCE RESTARTED, THE FAILURES WOULD CORRECT INDEPENDENTLY UNTIL LATER RECURRING WITHOUT WARNING. IN ADDITION, THE HEADLIGHTS FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTS. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

UPON STARTING UP 2005 MERCURY MARQUIS (~24000 MILES) AND PLACING CAR INTO DRIVE, CAR ACCELERATED AT A HIGH RATE OF SPEED AND CRASHED INTO A GAS STATION PUMP. THE CAR ACCELERATOR MALFUNCTIONED AND WAS IN A "JAMMED STATE". THE DRIVER IMMEDIATELY PUT RIGHT FOOT THEN BOTH FEET ON BRAKE TRYING TO GET THE VEHICLE TO STOP. THE CAR WOULD NOT SLOW MUCH LESS STOP. DRIVER SUFFERED VERY SERIOUS EYE INJURY AND CURRENTLY HAS NO SIGHT IN INJURED LEFT EYE. THERE IS THE RISK OF LOSING LEFT EYE. PASSENGER SUFFERED FRACTURED STERNUM AND OTHER BRUISING. BOTH DRIVER AND PASSENGER ARE TRAUMATIZED FROM THIS CAR ACCELERATOR MALFUNCTION. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT AS DRIVING 70 MPH WHEN THE HEAD LIGHTS FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE WOULD OCCUR SPORADICALLY AND THE LIGHTS WOULD RE-ILLUMINATE AFTER SEVERAL MOMENTS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 83,000.

FRONT PASSENGER SIDE DOOR LATCH MALFUNCTION. DOOR WOULD NOT CLOSE. HAD TO DUCT TAPE DOOR TO GET TO DESTINATION. ONE PASSENGER WHO WAS SEAT BELTED, BUT STILL A GREAT SAFETY HAZARD. *TR

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 25 MPH WHEN THE WINDSHIELD WIPERS FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 00V138000(VISIBILITY:WINDSHIELD WIPER/WASHER). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 100,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE HEADLIGHTS STOPPED ILLUMINATING. THE CONTACT HAD TO CONSTANTLY HOLD THE HEADLIGHT SWITCH TO KEEP THE HEADLIGHTS ILLUMINATED. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. UPDATED 02/15/12*LJ UPDATED 02/17/12