MERCURY Complaints

NOV. 18TH, 2011. WHILE DRIVING EAST BOUND APPROX. 6AM, ON THE LONG ISLAND EXPRESSWAY, NY (ROUTE 495 EAST) I WAS GOING ABOUT 60 MPH WHEN THE CAR SLOWED DOWN TO APPROX. 3 MPH AND JERKED ALONG, THE WRENCH ICON DISPLAYED IN THE DASH BOARD. .I WAS IN THE BEGINNING OF RUSH HOUR..THE TIME WAS APPROX.6AM AND THE SUN HADN'T EVEN RISEN YET. IT WAS THE MOST SCARY TIME IN MY LIFE. ALL I SAW WERE TRUCKS COMING TOWARDS ME. AFTER ABOUT 30 MINS..I WAS ABLE TO STEER THE CAR OVER TO THE LEFT HAND SHOULDER. I SHUT THE CAR OFF AND WAITED A FEW MINUTES AND TRIED TO START IT AGAIN.IT STARTED FINE AND THE WRENCH LIGHT DID NOT APPEAR..I MOVED FORWARDED ON THE SHOULDER FOR A FEW HUNDRED FEET, UNTIL I FELT THE CAR WAS ABLE TO FUNCTION FINE AND THEN I DROVE IT OFF TO THE NEAREST EXIT. I MANAGED TO DRIVE THE CAR HOME FOR ADDITIONAL 70 MILES..WITHOUT ANY FURTHER INCIDENT. I AM SCHEDULED TO TAKE THE CAR IN TO BE LOOKED AT TOMORROW. *TR

IN REGARDS TO FITTING TWO BACKLESS BOOSTER SEATS IN THE MIDDLE ROW OF A 60-40 FOLD BENCH: ON THE PASSENGER SIDE- THE SEAT DOES NOT SLOPE ON THE SIDES AND THE BUCKLE HAS A CLOTH STRAP AND IT IS FLEXIBLE AND MOVES OUT OF THE SLOT TO FIT TO HIS BUCKLE. THE SEAT IS SLIGHTLY WIDER THAN THE DRIVERS SIDE. DRIVER'S SIDE- THE SEAT IS MORE CONTOURED AND THE BUCKLE IS AFFIXED TO THE SEAT AND DOES NOT MOVE OR COME UP BECAUSE OF THE 60-40 SPLIT. WHEN THE BOOSTER SEAT IS PLACED OUT OF THE EDGE OF THE CONTOUR ON THE DRIVERS SIDE- IT COMPLETELY COVERS THE BUCKLE. THEREFORE, ONE MUST SIT THE BOOSTER UNSAFELY AT AN ANGLE WHERE ONE SIDE IS HIGHER THAN THE OTHER TO GET THE BUCKLE TO FIT IN. I AM CERTAIN IN THE EVENT I SLAM ON MY BRAKES OR GET REARENDED, ONE CHILD'S SEAT WOULD GO FLYING, WHEREAS THE OTHER SEAT FITS SAFE AND SECURE (PASSENGER SIDE). *TR

I HAVE NOTICED THAT MY VEHICLE MAKES A FUNNY WHINING SOUNDS AS I INCREASE MY SPEED. THIS INCLUDES GETTING UP TO HIGHWAY SPEEDS. I HAVE TAKEN IT TO THE SHOP AND THEY CANNOT TELL WHERE IT IS COMING FROM. THEY JUST TOLD ME TO TURN UP THE RADIO TO IGNORE IT. THEY ALSO SUGGESTED THAT I CONTACT THE DEALERSHIP TO SEE IF THERE ARE ANY OTHER COMPLAINTS. *TR

THE RADIATOR COOLANT SYSTEM IS JUNK. BUSTED SEALS AND HOSES ALL THE TIME. I AM BEGINNING TO THINK THIS CAR IS A LEMON. I REPLACED MY RADIATOR LESS THAN 1 YEAR AGO, HAD THE PART REPLACED WITH THE FACTORY PART FORD SUPPLIES AND ONCE AGAIN I HAVE A BUSTED SEAL AND HAVE TO REPLACE THE RADIATOR AGAIN. WHEN ARE THEY GOING TO RECALL THIS PART? SERIOUSLY I'VE DONE MY RESEARCH AND THE RADIATORS ON THESE VEHICLES BUSTING ISN'T AN ISOLATED INCIDENT. IS FORD GOING TO PAY $400.00 DOLLARS EVERY 6 OR SO MONTHS TO REPLACE MY RADIATOR. I WISH SOMEONE WOULD FILE A CLASS ACTION LAW SUIT OR SOMETHING. *TR

ORIGINALLY, THE CAR ALARM WOULD GO OFF WITHOUT A REASON--SOMETIMES WITHIN A FEW MINUTES OF EACH OTHER, SOMETIMES DAYS APART OR EVEN WEEKS. IT HAS ESCALATED NOW TO NOT BEING ABLE TO LOCK MY DOOR, ANY DOORS, WITHOUT THE ALARM GOING OFF WITHIN A FEW MINUTES ANY TIME OF THE DAY OR NIGHT. EVEN WHEN THE DOORS ARE NOT LOCKED AND I AM DRIVING DOWN THE STREET, MY LIGHTS START FLASHING ON THE INSIDE AND OUTSIDE FOR THE FIRST FEW MINUTES OF GETTING INTO THE CAR. I HAVE FRIENDS AND RELATIVES WHO TELL ME THEY KNOW PEOPLE WITH CARS, ESPECIALLY EXPLORERS THAT DO THAT. THE GUY ARE THE FORD SERVICE DEPARTMENT TOLD ME THAT THEY HAVE HAD A LOT OF ISSUES DEALING WITH THAT PROBLEM, ESPECIALLY WITH EXPLORERS. THEY TELL ME THAT THE REMEDY IS GETTING THE ENTIRE DOOR LOCK SYSTEM CHANGED OUT ON THE FRONT PASSENGER DOOR AT THE COST OF CLOSE TO $400. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WOULD NOT SHIFT INTO GEAR AND WAS TOWED TO THE DEALER. THE DEALER ADVISED THAT THE TRANSMISSION MALFUNCTIONED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS NOT REPLACED. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT AFTER ENTERING A HIGHWAY DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A FEW MOMENTS AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THAT THE ENGINE CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,300.

PURCHASED CAR ON 10/3/2011 FROM DRIVETIME MOTORS. ON THE WAY HOME, CAR HAD OBVIOUS TRANSMISSION PROBLEMS. TOOK IN FOR SERVICE ON 10/5/2011, AND TRANSMISSION WAS REPLACED. UPON TESTING, PRIOR TO PICK UP, THE MECHANIC FOUND THAT TRANSMISSION TO BE A BAD ONE. REPLACED WITH ANOTHER LKQ TRANSMISSION. PICKED UP CAR ON 10/27/11. ON 10/29/2011, THE CHECK TRANSMISSION LIGHT ALERTED IN CAR. PARKED CAR AT HOME. ON 10/30/11, DROVE CAR 2 MILES TO CHURCH AND BACKED CAR INTO PARKING SPACE ALONG TREE LINE. AN HOUR LATER, SENT CHILD TO RETRIEVE AN ITEM FROM THE TRUNK. CHILD WALKED AROUND TO THE TRUNK AND USED KEY FOB TO OPEN THE TRUNK. AS HE LEANED TO REMOVE ITEMS FROM THE TRUNK, CAR ROLLED BACKWARDS AND KNOCKED HIM DOWN, LUCKILY, CAR WAS STOPPED BY TREE LIMBS ON RAVINE OF TREE LINE, AS CHILD ROLLED DOWN RAVINE. RESULTING INJURIES WERE HEAD CONTUSION, CONCUSSION AND BADLY BRUISED ARM AND BACK. DRIVETIME SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR, AND WANTED ME TO PICK UP AND ASSUME OWNERSHIP. THE CAR WAS NOT RUNNING, HAD NO KEY IN THE IGNITION, AND NO ONE INSIDE THE CAR. A POLICE REPORT WAS FILED AND PICTURES TAKEN OF THE GEAR SHIFT SHOWING THE CAR TO BE IN PARK. I AM NOT GOING TO RECLAIM THE CAR, AND AM AFRAID THAT DRIVETIME IS GOING TO RETURN THIS CAR BACK TO A DEALERSHIP TO SALE AND ENDANGER SOMEONE ELSE'S LIFE. *TR

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 60 MPH. THE VEHICLE RESTARTED AFTER WAITING A FEW MOMENTS. THE FAILURE RECURRED ON AN INTERMITTENT BASIS AND OCCURRED MORE FREQUENTLY OVER TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE BEGAN TO RECUR APPROXIMATELY THREE MONTHS LATER. THE VEHICLE HAD NOT BEEN TAKEN BACK FOR ADDITIONAL REPAIRS. THE CONTACT ALSO STATED THAT FUEL SYSTEM FAILURES LED TO AN ALTERNATOR FAILURE, WHICH DRAINED THE VEHICLE'S BATTERY. IN ADDITION, THE CONTACT STATED THAT THE SUNROOF WAS JAMMED AND WOULD NOT LONGER OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 90,000.

THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES. *TR