MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2009 MERCURY SABLE
    - LAUREL, MD

    I BOUGHT THIS CAR ABOUT FOUR MONTHS AGO. I USE THE HEATED DRIVER SEAT REGULARLY. SOMETIME BACK I STARTED TO NOTICE THAT IT SEEMED TO GET HOTTER ON THE LEFT SIDE OF THE SEAT AND ON THE RIGHT, AND THE LAST FEW WEEKS IT INTENSIFIED, WITH THE LEFT SIDE GETTING TOO HOT VERY QUICKLY SO I WOULD SIMPLY TURN THE SEAT OFF. THEN SEVERAL DAYS AGO I WAS DRIVING WITH THE SEAT ON AND WITHIN LESS THAN TWO MINUTES THE LEFT SIDE OF THE SEAT FELT SO HOT THAT I IMMEDIATELY TURNED IT OFF BECAUSE I FELT LIKE IT WAS BURNING ME. IT STILL WAS SO HOT THAT I HAD TO PULL THE CAR OVER AND GET OUT JUST TO GET OFF THE SEAT. THAT IS WHEN I SAW THAT THE HEATING ELEMENT ON THE LEFT SIDE HAD BURNED RIGHT THROUGH THE LEATHER. THIS IS A DEFINITE SAFETY HAZARD, BOTH FOR BODILY INJURY AND FOR A CAR FIRE. THERE SHOULD BE A RECALL.

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - BIRMINGHAM, AL

    REPLACED ABS AND MASTER CYLINDER AND CAN'T RESTORE BRAKES AFTER BLEEDING THEM OUT THERE WAS STILL NO BRAKES REPLACED ABS AND MASTER CYLINDER REBLEED THEM AND STILL NO BRAKES

    Source: NHTSA WEB SITE
  • 2008 MERCURY MARINER
    - RACINE, WI

    TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT THEN CALLED PORCARO FORD (6001 WASHINGTON AVE, RACINE, WI 53406) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 198,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MILAN
    - ROXBORO, NC

    TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT INITIALLY SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT OVER TIME, HER BRAKE PEDAL WOULD DEPRESS TO THE FLOORBOARD. HE ALSO MENTIONED THAT AS LONG AS THE VEHICLE WOULD COME TO A COMPLETE STOP, NO NEED IMMEDIATE BRAKE SERVICES WOULD BE NEEDED. THE CONTACT WAS THEN NOTIFIED BY A COUSIN THAT HER VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT THEN CALLED UNIVERSITY FORD NORTH (5331 N ROXBORO ST, DURHAM, NC 27712) WHERE SHE WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE AND TO CALL BACK IN MID-MARCH FOR AN UPDATE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MARINER
    - PORTLAND, OR

    EVERYTHING SEEMS TO BE RUNNING FINE EXCEPT THE POWER STEERING NO LONGER WORKS. THE CAR WAS TURNING TOO THE LEFT GOING ABOUT 5MPH WHEN THE ISSUE BEGAN. THE TOOL LIGHT ON THE DASH CAME ON WHEN THE ISSUE BEGAN.

    Source: NHTSA WEB SITE
  • 2008 MERCURY MARINER
    - TEMPERANCE, MI

    TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - BIRMINGHAM, AL

    CAN NOT RESTORE BRAKES TRIED REPLACING MASTERCYCLINDER AND ABS ALSO BLEED ABS AND MASTER CYLINDER STILL NO BRAKES

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - WESTFIELD, IN

    AT NIGHT, AS MY SON WAS APPROACHING A 4 WAY STOP ON A CITY STREET IN SLICK, ICY CONDITIONS, ABS KICKED IN AND LOCKED UP AND SLID THROUGH THE STOP SIGN. SINCE THAT TIME, THE ABS HAS NOT WORKED. THE BRAKES SILL WORK, BUT YOU HAVE DEPRESS IT NEARLY ALL THE WAY. TOOK IT TO THE MECHANIC LAST WEEK, AND SAID HCU VALVE WAS STICKING AND NOT CLOSING. NOTED THEIR WAS A RECALL ON THIS FOR EARLY MANUFACTURED MODEL NHTSA #19V904.

    Source: NHTSA WEB SITE
  • 2009 MERCURY MILAN
    - BURLINGTON, NJ

    TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND PRESSING THE BRAKE PEDAL, THE BRAKE PEDAL WENT TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE DRIVER HAD NEARLY COLLIDED WITH A SECOND VEHICLE DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LUCAS FORD LOCATED AT 900 US-130, BURLINGTON, NJ 08016 AND THE MANUFACTURER WERE CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 112,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 MERCURY MARINER
    - SOUTH WEYMOUTH, MA

    2008 MERCURY MARINER THROTTLE CONTROL POWERTRAIN LIGHT COMES ON, TRANSMISSION CANNOT GO INTO GEAR PROPERLY, IT STOPS AT 4000 RPM, AND IT STRUGGLES TO GO AT HIGHER SPEEDS,

    Source: NHTSA WEB SITE