MERCURY Complaints

MOVED MY TRUCK TO LET ANOTHER CAR OUT OF THE DRIVE WAY. PULLED BACK IN TURNED THE TRUCK OFF CAME IN THE HOUSE AND HEARD A LOUD BOOM. LOOKED OUT THE WINDOW AND FIRE WAS SHOOTING UP BY THE WHEEL. *TR

2004 MERCURY GRAND MARQUIS OUTSIDE LIGHTS GOES OFF AND ON INTERMITTENTLY. I HAVE 72,000 MILES ON MY CAR. IT SUDDENLY HAPPEN ONE DAY WHILE I WAS DRIVING AT NIGHT FROM MY SECOND JOB ON THE HIGHWAY. IT SCARED ME NEARLY TO DEATH AND IS VERY DANGEROUS. *TR

I OWN A 2005 MERCURY MOUNTAINEER PREMIER SUV. LAST SUMMER I NOTICED THAT ONE OF THE BOLTS ON LIFTGATE IS BROKEN. I WENT BACK TO THE DEALER WHERE I PURCHASED THE TRUCK AND ALTHOUGH THIS IS A COMMON PROBLEM WITH THIS TRUCK IT WAS NOT RECALLED FOR THE 2005 YEAR. THEY WANTED TO CHARGE ME $600 FOR REPAIR.I FOUND THAT TO BE AN UNACCEPTABLE RESPONSE CONSIDERING FORD HAS BEEN AWARE THAT THE BOLTS ARE INFERIOR. I RESEARCHED TO FIND THAT MANY CONSUMERS HAVE THE SAME COMPLAINT.ADD TO IT THAT THIS WEEK THE "CRACK" APPEARED BENEATH THE GLASS ON THE LIFTGATE NEAR THE EMBLEM(EVIDENTLY ANOTHER FLAW WITH THIS TRUCK WIDELY REPORTED BY OTHER VEHICLE OWNERS). AT THIS POINT IT IS EVIDENT TO ME THAT THE LIFTGATE NEEDS TO BE REPLACED BY FORD AT THEIR EXPENSE.I CHOSE THIS TRUCK FOR SAFETY FOR MY FIVE CHILDREN AND NOW FEEL IT IS UNSAFE TO TRANSPORT THEM WITH THIS LIFTGATE FALLING APART. THE REPSONSE FROM FORD CUSTOMER SERVICE STATED THIS YEAR WAS NOT RECALLED FOR THE FAULTY LIFTGATE PROBLEM AND THE EXPENSE TO REPLACE IS MINE.SLOWLY THE LIFTGATE BOLTS AND THE LIFTGATE ARE BREAKING RENDERING ME UNABLE TO UTILIZE IT. HOW DO I KNOW THE GLASS IS SAFE EVEN IF I HIT A BUMP? PLEASE ADVISE.

REFERENCE NHTSA ACTION NUMBER PE 08060.ON 7 APRIL, 2011 I HAD FAILURE OF TWO TIRE VALVES AND DESTRUCTION OF ONE TIRE. BOTH VALVES LEAKING AIR AT POINT OF INSERTION, IE CRACKED STEMS.VISITED LOCAL FORD DEALER, CARBONE FORD-LINCOLN ON 11 APRIL 2011. WAS TOLD NO RECALL WOULD FIX FOR A PRICE. TOLD HIM OF NHTSA REPORT AND THAT IT WAS A MANUFACTURING DEFECT AND FORD SHOULD BE RESPONSIBLE AND WAS TOLD I WAS BEING UNFAIR. IN MY REQUEST. GOT NOWHERE WITH FORD , THEY DID NOT EVEN WANT TO INSPECT PROBLEM, JUST PAY OR LEAVE. ON 12 APRIL 2011, I CONTACTED FORD MOTORS BY PHONE AND SPOKE WITH DENISE. DENISE WAS SURPRISED TO HEAR OF SUCH A PROBLEM (???) TOLD ME THE SERVICE MANAGER SHOULD NOT HAVE BEEN RUDE TO ME AND INFORMED ME THERE WERE NO RECALLS ON MY VEHICLE. I TOLD HER THAT THE PROBLEM WAS PRESENT IN VEHICLES, MERCURY GRAND MARQUIS BUILT BETWEEN DECEMBER 2006 AND MARCH 2007 AND THAT MY CAR WAS BUILT IN MARCH 2007.SHE SAID IT DIDN'T APPLY TO MINE AND THAT I CAN RETURN TO THE FORD DEALER AND HAVE IT REPAIRED FOR A PRICE AND WOULD GET A 12 MONTH WARRANTY WITH THE PAID REPAIR.I REMEDIED THE SITUATION BY PURCHASING A NEW SET OF FOUR TIRES INSTEAD OF SPENDING $200 ON ONE TIRE I DON'T LIKE TO MATCH THE OE MICHELIN LX. I LIVE IN SNOW COUNTRY AND THE LX DO NOT GO IN SNOW AT ALL. *TR

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT WAS DRIVING APPROXIMATELY 60-65 MPH WHEN THE VEHICLE BECAME HESITANT AND WOULD DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE AIR CONDITIONING CLUTCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHERE UNKNOWN REPAIRS WERE MADE. THE VEHICLE WAS REPAIRED SEVERAL TIMES BUT TO NO AVAIL. MOST RECENTLY, THE CONTACT WAS ADVISED THAT THE FUEL PUMP WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) AND WAS ADVISED BY THE DEALER AND THE MANUFACTURER THAT HIS VEHICLE WAS NOT INCLUDED. THE CONTACT STATED THE CONSEQUENCE STATED IN THE RECALL WAS THE SAME EXACT FAILURE HE HAD EXPERIENCED SINCE 2003. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT WAS DRIVING 10 MPH WHEN THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ELECTRICAL HYDRAULIC BRAKING SYSTEM FAILED. THE DEALER INFORMED HIM THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,034. UPDATED 05/05/11*LJ THE DEALER INFOEMED THE CONSUMER THE ELECTRONIC CONTROL UNIT WAS BAD. UPDATED 08/18/11

THE REAR PANEL IS CRACKED AROUND THE LOGO OF MY MERCURY MOUNTAINEER. I SEE THIS ON MOST OTHER MOUNTAINEERS AND EXPLORERS FROM THIS GENERATION AND FORD HAS DONE NOTHING TO REMEDY IT. *TR

TRANSMISSION PROBLEMS: I OWN A MERCURY MONTEREY 2004 VAN. I PURCHASED IT USED IN JULY 2008 AND IN DECEMBER THE TRANSMISSION STOPPED WORKING. I DID HAVE AN EXTENDED WARRANTY SO IT WAS REPAIRED BUT NOT REPLACED OR REBUILT. I DON'T KNOW WHY THEY DID NOT REPLACE THE TRANSMISSION SINCE THERE WERE SO MANY COMPLAINTS. IN FEBRUARY 2011 I HADTHE SAME PROBLEM HAPPEN AGAIN WHILE TRAVELING ON THE HIGHWAY. IT JUST STOPPED AND I VEERED OFF THE HIGHWAY, HAD IT TOWED. WELL THIS TIME I HAD THE OPTION OF GETTING THE SAME THING DONE OR REBUILD IT. THE ONLY PROBLEM IS THE EXTENDED WARRANTY HAS EXPIRED SO I HAD TO CHOOSE TO HAVE IT REPAIRED. THAT REPAIR COST ME 1700.00. THE JOB AS BEFORE IS ONLY GOOD FOR 12,000 MILES. I DO QUITE A BIT OF TRAVELING. HAS THERE BEEN ANY RESOLUTION TO ALL THE COMPLAINTS THAT HAVE BEEN MADE. PLEASE LET ME KNOW. THANKS FOR YOUR ATTENTION TO THIS COMPLAINT. *TR

WHILE DRIVING MY 2001 MERCURY GRAND MARQUIS I HEARD A NOISE FROM THE ENGINE COMPARTMENT IMMEDIATELY THE ENGINE SOUNDED VERY LOUD AS IF THERE WAS AN EXHAUST LEAK, THE ENGINE STARTED RUNNING VERY ROUGH AND THE CHECK ENGINE LIGHT CAME ON, AFTER CHECKING FOUND THAT THE REAR SPARK PLUG ON THE RIGHT SIDE OF THE ENGINE HAD BEEN BLOWN OUT OF ITS SOCKET AND IT BROKE THE IGNITION COIL, GAS WOULD SPRAY OUT OF THE SPARK PLUG CAVITY CREATING AN UNSAFE CONDITION, I HAD TO BUY A REPAIR TOOL KIT AND A NEW COIL AND SPARK PLUG TO REPAIR THE PROBLEM BECAUSE THE DEALER (NICK MAYER IN WEST LAKE, OHIO WOULD NOT FIX IT EVEN THOUGH I ONLY HAD THE CAR FOR 6 DAYS, THEY SAID THAT IT WAS A USED CAR WITH NO WARRANTY SO THEY WOULD NOT WORK WITH ME, IT ENDED UP COSTING ME OVER $100.00 TO FIX A PROBLEM THAT THE DEALER OR MANUFACTURER SHOULD HAD BEEN FORCE TO CORRECT. *TR

I BACKED OUT OF A PARKING SPACE AND ATTEMPTED TO PUT MY VEHICLE IN DRIVE. THE VEHICLE WOULD NOT GO AND HAD TO BE TOWED. I AM TOLD BY THE FORD DEALERSHIP THAT THE TRANSMISSION NEEDS TO BE REPLACED AND IT WILL COST APROX. $3,000.00.