MERCURY Complaints

I HAVE A 2005 MERCURY GRAND MARQUIS. I WAS DRIVING AND SUDDENLY MY HEADLIGHTS WENT OUT WITHOUT WARNING. THIS IS A VERY SCARING SITUATION AT NIGHT. I HAVE BEEN LOOKING ONLINE TO SEE IF THERE HAS BEEN A RECALL, AND ALSO I TOOK IT TO THE FORD DEALER WHERE I PURCHASED THE VEHICLE AND THEY TOLD ME IT WAS A ELECTRICAL MODULE AND THE COST IS ENORMOUS. I DON'T THINK THAT ME THE CONSUMER SHOULD HAVE TO BEAR THE COST OF A DEFECT THAT IS SUCH A SAFETY HAZARD. WHY HAVEN'T THIS MATTER BEEN RECALLED? SOMEONE COULD LOSE THEIR LIFE, TRAVELING DOWN A DARK TWO LANE HIGHWAY AND SUDDENLY YOU HAVE NO LIGHTS. THIS IS VERY FRIGHTENING. AND WHAT'S MORE FRIGHTENING IS THAT NOTHING IS BEING DONE ABOUT. BUT I WILL NOT STOP UNTIL I SEE SOMETHING DONE.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFTGATE WAS FRACTURED FROM THE DECAL UP TO THE MIDDLE OF THE REAR GLASS. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS 51,029.

TL*THE CONTACT OWNS A 1998 MERCURY SABLE. THE CONTACT WAS DRIVING IN REVERSE 3 MPH AND IN A RESIDENTIAL DRIVEWAY WHEN THE VEHICLE STOPPED MOVING. THE ENGINE WAS STILL RUNNING. WHILE INSPECTING THE VEHICLE, HE FOUND THAT THE FRONT COIL SPRING HAD FRACTURED AND PUNCTURED THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 132,000. UPDATED 05/24/11*LJ UPDATED 05/26/11*JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55-60 MPH, THE LOW BEAM HEADLIGHTS FAILED AND THE CONTACT HAD TO UTILIZE THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS ADVISED THAT THE LOW BEAM MODULAR FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 52,500.

TL*THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE CHANGING A FLAT TIRE WITH THE FACTORY JACK, THE JACK BENT AND CAUSED THE VEHICLE TO FALL OFF THE JACK. THE CONTACT WAS ABLE TO CHANGE THE TIRE AND THEN CALLED THE MANUFACTURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUTSIDE OF WARRANTY SO THERE WAS NOTHING THEY COULD DO TO ASSIST. THE JACK WAS NOT REPLACED. THE FAILURE MILEAGE WAS 81,000.

MY 1998 MERCURY GRAND MARQUIS HEADLIGHTS AS WELL AS TAILIGHTS FAIL. DURING THIS ALL OF A SUDDEN WHILE DRIVING AT NIGHT THE HEADLIGHTS WHILE DRIVING WILL START FLASHING ON AND OFF, THEN JUST COMPLETELY GO OFF, AS WELL AS THE LIGHTS ON THE DOORS AND LIGHT AROUND THE DASH CONTROLS SUCH AS (AC BUTTONS AN KNOBS) THIS HAPPENED RARELY, BUT NOW IT HAPPENED EVERY SINGLE NIGHT. I GOOGLED THIS AND MANY MORE ARE HAVING THE SAME PROBLEM, IT SEEMS AS IF ITS COMMON IN THESE VEHICLES. ON THE FORUMS SOME SAY A LIGHT CONTROL BOX NEEDS REPLACING, AND THEN SOME SAY A HEADLIGHT CONTROL MODULE NEEDS REPLACING. THIS NEEDS TO BE INVESTIGATED. A RECALL NEEDS TO BE FILED FOR THE REPLACING OF THE BAD PART CAUSING THIS ISSUE. THIS CAN CAUSE SERIOUS INJURY TO SOMEONE IF THIS HAPPENS ON A DARK WINDY ROAD. *TR

RIGHT REAR COIL SPRING FAILURE. A 5 INCH LONG PIECE OF COIL SPRING WAS FOUND UNDER THE VEHICLE ON THE DRIVEWAY. INSPECTION CONFIRMED THE SPRING HAD FAILED. THE VEHICLE HAS NO CRASH OR DAMAGE HISTORY. THE BROKEN PIECE OF SPRING WAS CORRODED AT BOTH ENDS , INDICATING IT WAS CRACKED FOR A SIGNIFICANT AMOUNT OF TIME BEFORE THE TOTAL FAILURE. ONLINE RESEARCH INDICATES THIS MAY BE AN ENDEMIC PROBLEM WITH THIS VEHICLE.

NEW SHOWROOM 2002 MERCURY MOUNTAINEER. THE ENGINE IN THIS VEHICLE MALFUNCTIONED TWICE WITHOUT WARNING; NO OVERHEATING, NO DASHBOARD LIGHT INDICATORS EITHER TIME. JULY 2004/ODOMETER READING 92213, THE MECHANICS AT THE FREEWAY LINCOLN MERCURY WERE BAFFLED. THEY ADVISED ME THAT ALL THE FLUIDS WERE IN THE VEHICLE. LATER (ONE WEEK) THEY FOUND A "HOLE" IN THE RADIATOR. I WAS TOLD I HAD A NEW ENGINE, WITH A NEW WARRANTY. 2ND TIME WAS JUNE 06, ODOMETER 166199,(NEW ENGINE 73986) NO WARNING, NO DASHBOARD LIGHTS, NO OVERHEATING. PER A DIFFERENT CERTIFIED MECHANIC NOT ONLY WAS THE ENGINE NOT NEW BUT IT HAD SEVERE CORROSION IN IT AND SHOWED SIGNS OF MULTIPLE OVERHEATING CONDITIONS. THEY TOLD ME OF AN "ALL TECHNICAL SERVICE BULLETIN" DATED 1/21/02 FOR MY VEHICLE'S ENGINE REGARDING THE "ENGINE HEAD GASKET"---"SOME ENGINE ASSEMBLIES WITH ALUMINUM CYLINDER HEADS REPAIRED IN-VEHICLE HAVE BEEN FOUND TO LEAK COOLANT AND/OR OIL FROM THE CYLINDER HEAD GASKET AREA DUE TO PARTICLE CONTAMINATION OR SCRATCHES AND DENTS TO BLOCK MATING SURFACES." ACTION: REFER TO THE FOLLOWING SERVICE INFORMATION FOR RECOMMENDED GASKET SEALING SURFACE PREPARATION PROCEDURES. IF THE ENGINE DIAGNOSIS POINTS TO A FAULTY HEAD GASKET (LEAKS OIL, LEAKS COOLANT, OIL OR COOLANT CONTAMINATION, OR AIR IN COOLANT), THOROUGH CLEANING PROCEDURES ARE NECESSARY FOR A SUCCESSFUL HEAD GASKET REPAIR. DIAGNOSIS AND POST- REPAIR CONFIRMATION CAN BE DONE SUCCESSFULLY UTILIZING LEAK DETECTION METHODS SUCH AS A BLACK LIGHT DYE PROCESS. SERVICE PROCEDURE:TO SUM UP, A SUCCESSFUL LEAK REPAIR DEPENDS ON:ACCURATE DIAGNOSIS OF THE LEAK USING FORD-RECOMMENDED TEST EQUIPMENT AND PROCEDURES .SURFACE PREPARATION AND GASKET INSTALLATION USING THE APPROVED TOOLS, CLEANERS, AND METHODS.EXERCISING CARE AND CLEANLINESS DURING DISASSEMBLY/ASSEMBLY OF COMPONENTS USE OF GENUINE FORD OEM REPLACEMENT PARTS<USE OF A FORD REMANUFACTURER

WHILE BACKING OUT OF A PARKING SPACE, A FRONT SPRING VIOLENTLY BROKE DAMAGING THE STRUT ALSO. GOD ONLY KNOWS WHAT WOULD HAVE HAPPENED IF THIS WAS AT HIGHWAY SPEEDS. *TR

BACKING OUT OF MY DRIVEWAY I HEARD A LOUD CLUNK AND THE CAR WOULDN'T MOVE. DISCOVERED MY LEFT FRONT TIRE WAS FLAT. UPON FURTHER EXAMINATION, THE SPRING COIL HAD BROKEN AND POPPED THE TIRE. GETTING THE TIRE REPLACED THE MECHANIC TOLD ME THAT THE BACK SPRING WAS BROKEN ALSO. *TR