MERCURY Complaints

FIRST THE PAINT STARTED PEALING ON DRIVER SIDE DOOR. I THOUGHT IT WAS TAPE BECAUSE THE WINDOW WAS BROKEN, AND I HAD TO PUT PLASTIC OVER THE WINDOW UNTIL GLASS DEALER COULD GET WINDOW. NOW THE HOOD IS PEELING TOO. THE COLOR IS SILVER METALLIC IT WAS PURCHASED BRAND NEW IN MASSACHUSETTS. *TR

I AM CERTIFIED SAFETY PROFESSIONAL WITH OVER 30 YEARS EXPERIENCE WORKING IN THE OCCUPATIONAL SAFETY FIELD. TWICE WITHIN THE LAST WEEK, MY VEHICLE ACCELERATED TO 5000 RPM WHILE PRESSING THE BRAKE PEDAL TO STOP AT AN INTERSECTION. MY FOOT WAS ON THE BRAKE PEDAL AND NOT ON THE GAS PEDAL. I HAD TO QUICKLY SHIFT INTO NEUTRAL TO AVOID ENTERING THE INTERSECTION INTO CROSSING TRAFFIC. BRAKES WOULD NOT HOLD. A FEW SECONDS AFTER SHIFTING INTO NEUTRAL THE ENGINE DECELERATED BACK TO NORMAL ON ITS OWN. CARPET WAS NOT THE ISSUE. THIS IS A SERIOUS MALFUNCTION THAT COULD HAVE KILLED ME OR SOMEONE ELSE. *TR

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH IN REVERSE, THE LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE SIDEWALL OF THE LEFT FRONT TIRE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE COIL SPRING WAS REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 109,950.

2004 MERCURY MONTEREY DRIVING ON HIGHWAY ON CRUISE CONTROL AT 67MPH WHEN VEHICLE LOST POWER DRIFTED TO LANE THAT WAS CLOSED TO TRAFFIC DUE TO HIGHWAY CONSTRUCTION AND AVOIDED BEING HIT BY TRAFFIC TRAVELING BEHIND ME HAD TO BE TOWED TO A FORD/MERCURY DEALERSHIP. WAS INFORMED THAT IT WAS THE TRANSMISSION AND NEEDED TO BE REPLACED AT A COST OF $3500.00 I AM AN 80YR. OLD WOMEN WITH NO OTHER DRIVER AND HAVE LESS THAN 40,000 MILES ON THIS VAN AND FEEL THAT THIS SHOULD NOT HAVE HAPPENED. ALSO FEEL THAT THERE SHOULD BE SOME WARRANTY BUT WAS TOLD THAT THERE IS NOT ST.LOUIS,MISSOURI. *TR

I WAS TRAVELING DOWN THE HIGHWAY WHEN I LOST ALL FORWARD POWER TO THE VAN. HAD THE VAN TOWED AND WAS TOLD THE TORQUE COVERER HAD FAILED AND WOULD NEED TO REPLACE THE TRANSMISSION. *TR

2006 MERCURY MONTEGO NEEDS A NEW TRANSMISSION. IT IS A CVT TRANSMISSION. DEALER STATED THAT NOW THEY KNOW THEY HAVE PROBLEMS BUT THAT THEY DIDN'T KNOW WHEN THEY FIRST STARTED TO SELL THEM.

TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE TRANSMISSION WOULD NOT SHIFT GEARS. WHILE DRIVING IT WAS DIFFICULT TO TELL WHICH GEAR THE VEHICLE WAS IN AND THE RPMS INCREASED RAPIDLY. THE CONTACT RELEASED THE ACCELERATOR PEDAL WHICH LOWERED THE RPMS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE FAILURE MILEAGE WAS 11,000. UPDATED 05/05/11*LJ UPDATED 5/2/11 *CN THE CONSUMER STATED FROM A DEAD STOP UP TO 45-50 MPH, THE TRANSMISSION WOULD AUTOMATICALLY SHIFT INTO 6TH GEAR. UPDATED 05/26/11. *JB UPDATED 07/12/11 UPDATED 1/11/11 *CN

1. ANY TIME THE ENGINE IS ON, BUT ESPECIALLY WITH THE AIR CONDITIONER ON. 2. WHEN SHIFTING INTO GEAR (DRIVE OR REVERSE), THE ENGINE REVS UP TO APPROXIMATELY 1300 RPM FOR APPROXIMATELY A SECOND. IF THE BRAKE IS NOT FIRMLY APPLIED, THE CAR LURCHES FORWARD OR BACKWARD 3. NOTHING YET; THROTTLE BODY CLEANING OR REPLACEMENT IS SUGGESTED

HEADLIGHTS GO OUT WHILE DRIVING. THEY WILL STAY OFF FOR A 2 OR 3 MIN. AND WILL COME BACK ON FOR A WHILE, THEN GO OFF AGAIN. I HAVE HAD THE LIGHT GO OFF IN A 5 MILE DRIVE 4 TIMES. THIS IS VERY DANGEROUS. I HAVE NOT HAD A CRASH, BUT WAS PULLED OVER BY THE POLICE. I HAVE REPLACED ONE PART, THE MULTI-PURPOSE SWITCH AND IT HAD NO EFFECT ON THE LIGHTS. AFTER SEVERAL DAYS OF RESEARCH I BELIEVE THE CAUSE IS THE LIGHT CONTROL MODULE, THIS PART RUNS FROM 400 TO OVER 700 DOLLARS. I AM ON A FIXED INCOME AND DO NOT HAVE THE MONEY TO FIX THIS PROBLEM. FORD SHOULD BE THE ONE TO REPLACE THE PART. THE HEADLIGHT SWITCH HAS NOTHING TO DO WITH THE LIGHTS GOING OUT. SINCE THE PURCHASE DATE THE SWITCH WAS ON AUTO, AFTER CHANGING THE M-P SWITCH I PUT THE HEADLIGHTS ON MANUAL ON/OFF. THIS PROBLEM HAS BEING GOING ON FOR OVER 2 MONTHS. THE PROBLEM HAS NOT BEEN FIXED. NO FUNDS. *TR

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE COIL SPRING FRACTURED AND PUNCTURED THE FRONT TIRE. THE DEALER STATED THAT THERE WERE NO RELATED RECALLS TO THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL INDEPENDENT REPAIR SHOP WHERE THE COIL SPRING FAILURE WAS REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO FILED A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 07/08/11 *BF UPDATED 09/19/11