MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 MERCURY MOUNTAINEER
    - RIVERVIEW, FL

    TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT OPENED THE REAR LIFTGATE WINDOW AND THE HINGE FRACTURED FROM THE VEHICLE. THE WINDOW FELL ONTO THE CONTACT AND ANOTHER INDIVIDUAL RESULTING IN TWO INJURIES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,596.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 MERCURY MONTEREY
    - CHARLES TOWN, WV

    2004 MERCURY MONTEREY MINI VAN TRANSMISSION WENT OUT ON HIGHWAY NO WARNING COST $3000.00 TO FIX AT AAMCO APPROX.90,000 MILE ON VEHICLE.TRANS. WAS SERVICED 3 TIMES AT REGULAR INTERVALS AND WAS NEVER ABUSED.TRANS. FAILURE WAS THE SAME AS ONGOING COMPLAINT ON EDMUNDS, THERE IS A PROBLEM HERE THAT FORD NEEDS TO RECALL AND OR REBATE,BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES!!! *TR

    Source: NHTSA WEB SITE
  • 1999 MERCURY VILLAGER
    - ALIANCE, NE

    TL* THE CONTACT OWNS A 1999 MERCURY VILLAGER. THE CONTACT STATED THAT THE VENTILATION BLOWER WOULD NOT EMIT AIR OR HEAT WHEN THE AIR CONDITIONER OR HEATER WAS ACTIVATED. THE VEHICLE WAS INSPECTED BY THE OWNER AND HE NOTICED THAT THE POWER RESISTOR HAD OVERHEATED AND BURNED AND WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE VIN WAS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 MERCURY MONTEGO
    - PALATINE, IL

    1) NO PRIOR EVENTS LEAD TO THIS PROBLEM IT JUST HAPPENED. 2)THE INSTRUMENT PANEL OF MY 2005 MERCURY MONTEGO LOST ALL GAUGES, SPEEDOMETER, LIGHTS,TURN-SIGNALS. THEN THE CAR COMPLETELY LOST POWER. 3) THE REPAIR SHOP IS STILL TRYING TO DETERMINE THE PROBLEM. *TR

    Source: NHTSA WEB SITE
  • 2003 MERCURY GRAND MARQUIS
    - BAKERSFIELD, CA

    TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE REAR AXLE. THE DEALER INFORMED THE CONTACT THAT THERE WERE NO RELATED RECALLS AND REPAIRED THE REAR AXLE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE CURRENT MILEAGE WAS 55,500 AND THE FAILURE MILEAGE WAS 40,000. UPDATED 04/25/11 *BF SEVERAL MONTHS AGO, THE CONSUMER STARTED HEARING A NOISE WHEN DRIVING. IT SOUNDED LIKE THE RIGHT FRONT WHEEL BEARING. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND THE MECHANIC STATED THE VEHICLE WOULD BE FINE TO DRIVE. SOON, THE NOISE BECAME WORSE. UPON INSPECTION, IT WA DISCOVERED THE PROBLEM WAS THE REAR AXLES. THE MECHANIC PULLED THE AXLES OFF AND FOUND BOTH HAD GROOVE CUTS IN THEM. THE CONSUMER BELIEVED HIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL AND HE BELIEVED IT WAS INADVERTENTLY MISSED. UPDATED 08/31/11

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY SABLE
    - PARMA HTS, OH

    FRONT COIL SPRING BROKE AND BLEW THROUGH FRONT DRIVER'S SIDE TIRE HAD TO HAVE CAR TOWED. HAD TO REPLACE BROKEN FRONT COIL SPRINGS, STRUTS AND UPPER MOUNTS AND LOWER BALL JOINTS AND THE TIRE AND A WHEEL ALIGNMENT. THANKFULLY THIS HAPPENED WHEN THE CAR WAS PARKED. IT WAS VERY SCAREY.

    Source: NHTSA WEB SITE
  • 2004 MERCURY MOUNTAINEER
    - ANNISTON, AL

    TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED THAT THERE WAS A LARGE CRACK ON THE REAR LIFT-GATE DOOR PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000. THE CURRENT MILEAGE WAS 98,000. THE VIN WAS UNAVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 MERCURY GRAND MARQUIS
    - LAS VEGAS, NV

    I OWN A 2005 MERCURY GRAND MARQUIS, WHILE DRIVING, THE HEADLIGHTS WILL GO OUT WITHOUT WARNING. ALL OTHER OUTSIDE LIGHTS STAY ON AND PASSING LIGHTS WORK. I HAVE RESEARCHED THIS AND FOUND ALL SOURCES SAY IT IS A FAILED LCM, LIGHT CONTROL MODULE. I HAVE NOT FOUND A SAFETY RECALL FOR THIS PROBLEM, BUT HAVE FOUND SEVERAL COMPLAINTS. OF ALL THE COMPLAINTS ON THIS PARTICULAR VEHICLE, FAILED HEADLIGHTS IS NUMBER ONE. THIS SHOULD BE A SAFETY RECALL. OWNERS SHOULD NOT BE REQUIRED TO PAY TO HAVE A SAFETY ISSUE LIKE THIS REPAIRED. I HAVE CONTACTED FORD AND MERCURY DEALERS CONCERNING THIS, AND HAVE BEEN TOLD THERE ARE NO RECALLS ON THIS VEHICLE. THIS PROBLEM KEEPS HAPPENING MORE OFTEN AND MAKES IT NEARLY IMPOSSIBLE TO DRIVE THE CAR AT NIGHT. YOU CAN USE THE PASSING LIGHTS, BUT THAT IS VERY DANGEROUS, BECAUSE IT BLINDS OTHER DRIVERS. *TR

    Source: NHTSA WEB SITE
  • 2007 MERCURY MARINER HYBRID
    - THORNTON, CO

    I OWN A 2007 MERCURY MARINER HYBRID I HAVE ABOUT 76000 MILES. THE STOP SAFELY LIGHT COMES ON AND CAR STOPS IN MIDDLE OF ROAD WITHOUT WARNING ALSO WITH TEMP LIGHT MOST OF THE TIME THE SERVICE ENGINE WRENCH LIGHT COMES ON FREQUENTLY

    Source: PORTABLE SAFETY COMPLAINT FORM
  • 2005 MERCURY MOUNTAINEER
    - HOUSTON, TX

    I HAVE A 2005 MOUNTAINEER THAT HAS A CRACK IN THE PLASTIC BELOW THE REAR WINDOW THAT GOES AROUND THE MERCURY EMBLEM. THIS WAS NOTICED IN JANUARY OF 2011. THIS VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. SINCE THEN I HAVE NOTICED FOUR OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK. *TR

    Source: NHTSA WEB SITE