MERCURY Complaints

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR DECKLID PANEL WAS CRACKED DUE TO THE COLDER WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THEY WERE AWARE OF THE ISSUE BUT THE CONTACT WOULD BE LIABLE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE CURRENT MILEAGE WAS 92,489 AND THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT THE INTERNAL STEEL CABLE OF THE FRONT PASSENGER SEAT BELT FRACTURED AND RESULTED IN THE SEAT BELT BECOMING INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM REQUESTING THE RECALL AND REPLACEMENT OF FACULTY FLOOR MATS DUE TO SAFETY REASONS ON HIS 1999 MERCURY MYSTIQUE. *TGW THE CONSUMER STATED THE CLIPS THAT HELD THE FLOOR MATS IN PLACE BROKE DUE TO NORMAL WEAR.

DRIVING DOWN STREET, STOPPED TO TURN, THEN ACCELERATED WHEN TRANSMISSION WENT OUT, NO WARNING SIGNS JUST WENT OUT, NO REVERSE OR FORWARD USE. SENT CAR TO REPAIR SHOP AND TOLD NO CODES SHOW UP ON COMPUTER NO SIGNS OF LEAKS OR DAMAGE TO TRANSMISSION, BAD TORQUE CONVERTER. KEEPING OLD CONVERTER AFTER HEARING OF SIMILAR PROBLEMS WITH OTHER VEHICLES THAT SHARE SAME TRANSMISSION. CALLED SEVERAL TRANSMISSION SHOPS AND FORD DEALERSHIPS AND IT SEEMS TO BE A FAIRLY COMMON PROBLEM. *TR

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED WHEN THE ANTI-THEFT LIGHT ILLUMINATED THE VEHICLE STALLED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC TEST AND WAS UNABLE TO LOCATE A FAILURE CODE. THE LOCAL MECHANIC REPLACED THE COMPUTER CONTROL MODULE AND THE IGNITION SWITCH. THE ANTI-THEFT LIGHT CONTINUED TO ILLUMINATE CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS NOT REPAIRED. UPDATED 04/15/11*LJ THE CONSUMER STATED WHEN THE ANTI- THEFT LIGHT FLASHED, THE ODOMETER DROPPED DOWN TO ZERO AND THE VEHICLE LOST POWER. UPDATED 10/12/11

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED WHILE ENTERING A RESIDENTIAL DRIVEWAY DRIVING 5 MPH, THE FRONT DRIVER SIDE TIRE BLEW. THE CONTACT CALLED THE MANUFACTURER REGARDING THE COIL SPRING AND WAS ADVISED THERE WAS NO ACTIVE RECALL FOR THE FAILURE AND THE CONTACT WOULD BE RESPONSIBLE FOR ANY REPAIRS. THE FAILURE MILEAGE WAS 77,000. UPDATED 05/04/11 *BF THE CONSUMER STATED THE SRPING FAILED, BREAKING THE SWAY BAR END LINK AND TORE A HOLE IN THE SIDEWALL OF THE TIRE. UPDATED 05.09.11

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 40-45 MPH WHEN THE TRANSMISSION EXHIBITED SEVERE HESITATION AND WOULD NOT RESPOND NORMALLY. THE CONTACT WAS ABLE TO MANEUVER TO A SAFE LOCATION WHERE THE TRANSMISSION COMPLETELY FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

VEHICLE'S GAS ENGINE SHUT OFF ON THE FREEWAY AT 65 MPH WITHOUT WARNING LEAVING ONLY THE ELECTRIC MOTOR TO POWER IT. THE REDUCED THE MAXIMUM SPEED TO 25 MPH. DEALER SAID FAILURE OF THE MOTOR ELECTRONICS COOLING PUMP CAUSED THE LOSS OF POWER.

LOSS OF HEADLIGHTS WHILE NIGHT DRIVING. THIS HAPPENED ON TWO DIFFERENT OCCASIONS. CORRECTION REQUIRED WAS THE REPLACEMENT OF THE LIGHTING CONTROL MODULE (LCM) ON A 2004 MERCURY GRAND MARQUIS GS ($512,00). WE UNDERSTAND THIS PROBLEM ENTAILS 2000 TO 2007 FORD CROWN VICTORIA AND MERCURY MARQUIS MODELS ONLY, AND FORD MOTOR CO, HAS RECEIVED NUMEROUS COMPLAINTS ABOUT THIS HAPPENING BUT REFUSES TO ISSUE A RECALL NOTICE. *TR

TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE RADIATOR WAS LEAKING ON THE UPPER RIGHT HAND SIDE OF THE VEHICLE. HE HAD TO REPLACE THE RADIATOR THREE TIMES DUE TO THE IDENTICAL FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THERE WAS A LEAK AND STATED THAT THE RADIATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 95,000.