MERCURY Complaints

TL*THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT WAS TRAVELING 30 MPH WHEN THE FRONT RIGHT COIL SPRING BROKE ON THE VEHICLE. THE FAILURE OCCURRED ONE YEAR AFTER THE FRONT LEFT COIL SPRING BROKE AND PUNCTURED THE LEFT DRIVERS SIDE TIRE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO CONFIRMED THAT THE COIL SPRING WAS BROKEN. THE FAILURE MILEAGE WAS 75,300 AND THE CURRENT MILEAGE WAS 75,450.

MANUFACTURER WILL NOT HONOR RECALL: SEVERE CORROSION OF THE REAR LOWER RETAINING PLATES FOR THE SUBFRAME ASSEMBLY SUPPORTING THE ENGINE AND TRANSMISSION. RISK IS DETACHMENT OF BODY MOUNTS AT THE REAR CORNERS OF THE SUBFRAME. EXISTING RECALL 98V-323 ADDRESSED THIS PROBLEM IN CERTAIN VEHICLES. MY VEHICLE WAS OF THE YEAR, MAKE, AND MODEL COVERED BY THE RECALL, AND HAS THIS PROBLEM, BUT FORD IS CLAIMING THAT MY VIN# DOES NOT MAKE ME ELIGIBLE FOR THE RECALL. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE PEDAL WAS ABNORMALLY RESISTANT AND THE VEHICLE WOULD NOT RESPOND. THE ENGINE WAS TURNED OFF AND WHEN RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

AS OF APRIL 18,2011 MY RADIATOR IS CRACKED AND I HAVE TO REPLACE IT FOR THE THIRD TIME. MY MERCURY MOUNTAINEER IS A 2006 AND IN 2008 I HAD TO REPLACE THE RADIATOR WHICH COST ME AROUND 800.00 WITH LABOR AND HERE WE ARE IN APRIL OF 2011 AND I HAVE TO REPLACE MY RADIATOR AGAIN. THIS IS COSTING ME TO MUCH MONEY AND WITH ALL THESE COMPLAINTS ABOUT THE RADIATOR, YOU WOULD THINK THAT THEY WOULD HAVE A RECALL ON THE 2006 MERCURY MOUNTAINEER RADIATOR. SOMEBODY NEEDS TO DO SOMETHING ABOUT THIS BECAUSE A RADIATOR SHOULD NOT HAVE TO BE REPLACE 3 OR MORE TIME IN LESS THEN 5 YEARS. PLEASE DO SOMETHING ABOUT THIS. THANKS *TR

I TURN MY 2007 MOUNTAINEER AWD ON AND IT ACCELERATES, SO I LET IT STOP IDLING HIGH AND IF IT DOESN'T TOTALLY SHUT OFF I THEN PROCEED TO PUT MY TRUCK EITHER IN DRIVE OR REVERSE AND IT JERKS VERY HARD. I HAVE ALREADY HIT MY GARAGE BECAUSE I WAS NOT ABLE TO STOP THE VEHICLE. I ALREADY TOOK IT TO FORD AND THEY TOLD ME THAT THE ENGINE LIGHT IS NOT ON SO THEY CAN'T DO ANYTHING ABOUT IT. THEY LITTLE WRENCH SYMBOL IS ON THOUGH. I AM SO SCARED THAT I AM GOING TO END UP KILLING SOMEONE. I WISH I COULD AFFORD TO NOT DRIVE MY TRUCK AROUND BUT IT IS MY ONLY TRANSPORTATION. I HAVE TO DRIVE MY 4 KIDS WITH ME AND IT CONCERNS ME. SOME ONE PLEASE HELP, FROM WHAT I SEE IS ANOTHER TOYOTA DISASTER WAITING TO HAPPEN. *TR

THE BODY SIDE MOLDINGS ON MY VEHICLE COMES LOOSE, AND COULD COME OFF AND BECOME AIRBORNE, DAMAGING OTHER VEHICLES. THIS DEFECT HAS BEEN NOTICED ON OTHER 2010 MERCURY MARQUIS. THE DEALER HAS BEEN GREAT, AND IS ORDERING A COMPLETE SET. THEY CANNOT TELL ME IF NEW ONES WILL HAVE THE DEFECT OR NOT? I HAVE NO COMPLAINT WITH THE DEALER. I WOULD LIKE TO KNOW IF FORD HAS CORRECTED THE PROBLEM WITH DELAMINATION IN THE NEW PARTS. *TR

CAR DOOR WILL NOT CLOSE IN LOW TEMPERATURES. DOOR WILL ALSO OPEN ON ITS OWN DURING COLD TEMPERATURES. THE DOOR WILL OPEN DURING VEHICLE OPERATION DUE TO THE LATCHING MECHANISM NOT WORKING PROPERLY. THIS PROBLEM OCCURS ON BOTH DRIVER AND PASSENGER SIDE DOORS. IT OCCURS ANYTIME TEMPERATURES GET BELOW 25 DEGREES. I HAVE NOT FOUND A PERMANENT FIX SHORT OF REPLACING THE LATCHING MECHANISM ON THE DOORS. THIS REPAIR HAS NOT BEEN DONE AS I DO NOT KNOW IF THIS WOULD BE A SOLUTION TO THE PROBLEM. TO GET THE LATCH WORKING AGAIN, IT HAS TO EITHER BE HEATED UP OR LATCH HAS TO BE WORKED 10+ TIMES BEFORE IT WILL FINALLY LATCH AND HOLD. THIS HAS BEEN A PROBLEM FOR THE LAST SEVERAL WINTERS AND IS GETTING WORSE. START DATE WOULD BE APPROX. 2009 AND PERSISTS TO THIS DAY. *TR

THE STEERING WHEEL HAS BECOME VERY LOOSE, AND IT SQUEAKS ALOT. I AM UNABLE TO ADJUST THE STEERING WHEEL HEIGHT ANY MORE. I BELIEVE THIS COULD BE A POTENTIAL HAZARD, AND RESULT IN LOSS OF CONTROL OF STEERING FOR THIS VEHICLE. *TR

2004 MERCURY MONTEREY TRANSMISSION FAILED AT 69,000 MILES WITH MINOR WEAR AND TEAR. WE HAVE HAD THE VEHICLE FOR 5 YEARS AND 4 MONTHS AND VEHICLE HAD 16,000 MILES WHEN WE PURCHASED IT. TRANSMISSIONS ARE TO LAST LONGER THAN 69,000 MILES. THAT BRAKES DOWN LESS THAN 900 MILES PER MONTH WHICH IS WELL BELOW THE NATIONAL AVERAGE. IN FACT TO FURTHER PROVE THE POINT FOR 2 OF THE 5 YEARS IS WAS OUR SOLE VEHICLE FOR A FAMILY OF 7 WITH 2 WORKING ADULTS. WE CONTACTED FORD BUT WE WERE "WITHIN OUR MILES OF THE EXTENDED WARRANTY BUT UNFORTUNATELY THE TIME EXPIRATION WAS SEPTEMBER OF 2010". WE PAID $1800 TO HAVE IT REPLACED YESTERDAY HOWEVER IT BROKE DOWN AGAIN YESTERDAY AND WE ARE WAITING TO HEAR FROM THE SHOP AGAIN NOW. IF ANYONE GOOGLE'S 2004 MERCURY MONTEREY TRANSMISSION ISSUES THERE IS A PLETHORA OF RESULTS INCLUDING CLASS ACTION LAWSUITS. *TR

ON MULTIPLE OCCASIONS STARTING IN JAN 2011, THE VEHICLE WOULD HESITATE TO SELECT A GEAR AND ACCELERATE WHILE TRYING TO LEAVE A STOP LIGHT OR SIGN, OR AFTER MAKING A TURN LEAVING A FEW SECOND LULL WHERE THE VEHICLE IS UNRESPONSIVE. THE PREVIOUS TRANSMISSION SOFTWARE RE-FLASH WAS PERFORMED AGAIN EVEN THOUGH DEALER WAS UNABLE TO REPLICATE PROBLEM. ISSUE STILL PERSISTS OCCASIONALLY, AS WELL AS A NEW SYMPTOM SINCE MARCH (23,000 MILES). NOW, SOMETIMES WHEN COMING TO A STOP THE VEHICLE WILL STALL AS THOUGH THE TRANSMISSION DID NOT DOWNSHIFT TO A LOWER GEAR. PLACING THE VEHICLE IN NEUTRAL AND RESTARTING ALLOWS CONTINUED OPERATION. THESE ISSUES COMBINED WITH INCONSISTENCY IN SHIFTING PERFORMANCE AS NOTED BY MANY OTHERS LEAD ME TO BELIEVE THERE IS STILL A COMPONENT AND/OR SOFTWARE PROBLEM WITH THIS 6F35 TRANSMISSION. HOWEVER, SINCE THE PROBLEM CANNOT BE CONSISTENTLY REPLICATED BY THE DEALER THEY ARE UNSURE OF A REMEDY.