MERCURY Complaints

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A BURNING RUBBER ODOR WHEN THE FAILURE OCCURRED. THE STEERING WHEEL BECAME INCREASINGLY STIFF AND THERE WAS A LOUD, ABNORMAL NOISE FROM THE ENGINE. THE VEHICLE THEN ABNORMALLY ACCELERATED. THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE WITHOUT STEERING AND CRASHED INTO A TREE. THE CONTACT WAS UNINJURED. A POLICE REPORT WAS AVAILABLE. SHE THEN ATTEMPTED TO POWER THE VEHICLE OFF BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 53,000. UPDATED 12/20/11 *CN

RADIATOR DEFECT IN 2006 MERCURY MOUNTAINEER. REPLACED AT 40,000 MILES AND AT 80,000 MILES. NOT COVERED UNDER WARRANTY AND NOT RECALLED AS OF YET. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO EXPERIENCE A VERY HARD SHIFT WHEN CHANGING GEARS AND DRIVING ANY SPEED. THE VEHICLE WOULD ALSO SURGE FORWARD SLIGHTLY DURING THE HARD SHIFTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER FELT ABNORMALLY LOOSE WHENEVER OPERATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 3/7/11 *CN UPDATED 03/14/11

MY 2006 MERCURY MOUNTAINEER RADIATOR IS CRACKED. I 'VE ASKED MECHANICS AND THEY TOLD ME THAT THE RADIATORS HAVE HAD PROBLEMS. I WENT ONLINE AND THERE SEEMS TO BE THE SAME PROBLEM THAT I AM HAVING. I'M SURE FORD IS AWARE OF THE PROBLEM BUT THEY ARE NOT TAKING ANY ACTION TOWARDS THE PROBLEM. CAN YOU HELP US. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A HAIRLINE FRACTURE BELOW THE REAR WINDOW NEAR THE REAR LIFTGATE LATCH. THE VEHICLE WAS NOT INSPECTED OR REPAIRED FOR THE DEFECT. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

I PURCHASED A USED 2005 MERCURY MONTEREY ON JANUARY 22ND 2011. DURING TEST DRIVE IT FELT GREAT. TWO DAYS LATER I AM FEELING A JERKING WHEN TAKING OFF FROM A DEAD STOP. I STARTING CHECKING ON LINE TO SEE IF THERE ARE PROBLEMS WITH THIS VEHICLE. I WAS SHOCKED TO FIND OVER TWO HUNDRED COMPLAINTS OF TRANSMISSION FAILURE! WHY IS IT WITH SO MANY SIMILAR INCIDENTS OR PROBLEMS THAT NO ONE IS DOING ANYTHING ABOUT IT? *TR

WE WERE DRIVING DOWN THE ROAD AT ABOUT 55MPH IN A 2004 MERCURY MOUNTAINEER AND SUDDENLY BOTH SIDE CURTAIN AIRBAGS DEPLOYED...NO ACCIDENT, NO IMPACT, NO POTHOLES, NO VEERING OFF THE ROAD...JUST CRUISING WHEN THIS HAPPENED. WE ALMOST WRECKED. OUR LOCAL FORD DEALER SAYS WE HAVE TO PAY $80 FOR A DIAGNOSTICS TEST TO DETERMINE WHY THIS HAPPENED AND DETERMINE WHY THE AIRBAG LIGHT DID NOT LIGHT UP AHEAD OF TIME TO WARN US IF THERE WAS A MALFUNCTION OR PROBLEM WITH AIRBAG SENSORS OR MODULE. HOWEVER, THE DEALER SAYS THAT NO MATTER WHAT THEY FIND, FORD MOTOR COMPANY WILL NOT PAY FOR REPAIRS. WE WILL HAVE TO PAY FOR THEM (WHICH WE CAN'T AFFORD) AND NOW WE HAVE NO WORKING AIRBAGS AT ALL. *TR

MY 2006 MERCURY MOUNTAINEER RADIATOR NEEDS REPLACING BECAUSE IT IS BUSTED. I ONLY HAVE AN ESTIMATE OF 65,000 MILES ON IT. THE PART WILL COST ME $285.00 NOT INCLUDING THE LABOR. THIS VEHICLE IS ONLY 4 YEARS OLD HOW COULD A PART LIKE THIS ALREADY NEED REPLACING. *TR

2003 SABLE WAGON WAS DRIVEN HOME AND PARKED IN DRIVEWAY. WHEN WE WENT TO MOVE IT AGAIN A HORRIBLE GRINDING SOUND WAS COMING FROM THE FRONT END, SOUNDED LIKE SOMETHING SCRAPING ON THE DRIVEWAY OR CAUGHT IN WHEEL WELL. CAR WAS SUBSEQUENTLY PARKED. WHEN IT WAS LIGHT AND UPON FURTHER INVESTIGATION, A PIECE OF THE FRONT END COIL SPRING WAS FOUND LYING UNDER THE CAR, APPROXIMATELY 1 FOOT LONG THAT IS SHEARED OFF FROM THE REST OF THE SPRING. NO VISIBLE RUST ON THE PART, JUST APPARENTLY A DEFECTIVE PART THAT BROKE. NOW THE CAR HAS TO BE TOWED TO FIX THE PROBLEM. HOWEVER THE REST OF THE SPRING IS EMBEDDED IN THE TIRE, WEDGED BETWEEN IT AND THE WHEEL WELL. IT IS IMPOSSIBLE TO MOVE THE CAR EVEN TO ALLOW FOR A TOW TRUCK TO GET UNDER IT. THE TIRES WERE ALSO JUST PURCHASED APPROXIMATELY ONE MONTH AGO AND THIS CERTAINLY HAS RUINED AT LEAST ONE OF THEM. *LN

TL*THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT A GROCERY STORE PARKING LOT THE REAR DOOR HATCH WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE GLASS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 350.