MERCURY Complaints

TL*THE CONTACT OWNS A 2004 MERCURY MARAUDER. WHILE DRIVING AT NIGHT APPROXIMATELY 55 MPH WITH THE HEADLIGHTS ON, THE HEADLIGHTS SUDDENLY TURNED OFF. THE CONTACT WAS ABLE TO MANEUVER WITH CAUTION TO THE SIDE OF THE ROAD AND AFTER WAITING TEN MINUTES, THE HEADLIGHTS BEGAN TO FUNCTION NORMALLY. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION AT NIGHT WITH THE HEADLIGHTS ON. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000. THE VIN WAS UNAVAILABLE.

THE LEFT TURN SIGNALS (FRONT, REAR & DASH) BLINK FASTER THAN THE RIGHT ONES INDICATING A BURNT OUT BULB EVEN THOUGH THE LEFT BULBS WORK. WE REPLACED THE FRONT & REAR BULBS TWICE AND THEY WORKED NORMAL FOR A SHORT PERIOD OF TIME. THEN THEY REVERT TO BLINKING FAST. I REPLACED THE BULBS THE FIRST TIME AND THE DEALERSHIP SERVICE CENTER REPLACED THE BULBS THE SECOND TIME. THERE MUST BE SOMETHING WRONG IN THE ELECTRICAL SYSTEM. I'VE NOTICED THIS WITH OTHER GRAND MARQUIS ALSO. *TR

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED AND THE CONTACT RECEIVED A JUMP START BEFORE HE WAS ABLE TO START THE VEHICLE. THE VEHICLE REMAINED ON FOR A FEW MINUTES BEFORE STALLING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE ALTERNATOR WOULD NEED TO BE REPLACED. THE ALTERNATOR WAS REPLACED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT FOUND THAT THE HEADLIGHTS WERE INTERMITTENTLY DIMMING. THE CONTACT WAS ADVISED BY THE DEALER AND MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND THAT FUEL WAS NOT TRAVELING TO THE ENGINE CORRECTLY EVEN WITH A FULL TANK OF FUEL. THE DEALER AND MANUFACTURER BOTH ADVISED THAT CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 100,000.

I AM THE OWNER OF A 2007 MERCURY MOUNTAINEER. IT HAS ABOUT 64,000 MILES ON IT, MOST OF THEM HIGHWAY MILES. I HAVE A LEAK IN MY RADIATOR. THE DEALER SAYS IT IS A DEFECT IN THE RADIATOR, AND NO CORROSION IS PRESENT. IT IS OUT OF WARRANTY, SO I MUST BEAR THE COST OF REPLACEMENT OF THE RADIATOR. COST ~$700. I DO NOT DRIVE OFF ROAD, SO THERE IS NO VALID REASON THE RADIATOR SHOULD HAVE FAILED. DURING AN INTERNET SEARCH, I DISCOVERED THIS IS A COMMON PROBLEM WITH 2006 AND 2007 MERCURY MOUNTAINEERS AND FORD EXPLORERS. THIS ISSUE SHOULD BE INVESTIGATED, AND FORD HELD ACCOUNTABLE FOR PUTTING DEFECTIVE PARTS IN THEIR VEHICLES. *TR

INTERMITTENT FUEL SMELL IN PASSENGER COMPARTMENT OVER PAST YEAR AND A HALF. HAD IT CHECKED AND PROBLEM COULD NOT BE IDENTIFIED AS THE FUEL SMELL WOULD NOT BE PRESENT WHEN BROUGHT IN FOR SERVICE CHECK. IN DECEMBER OF 2010, FUEL BEGAN POURING OUT FROM TOP OF FUEL TANK AND ONTO GROUND WHEN ENGINE WAS RUNNING. PROBLEM DISCOVERED IN PLASTIC CONNECTION ELBOW AT TOP OF FUEL PUMP WHICH CONNECTS TO FUEL LINE ABOVE FUEL TANK AT THE PUMP. ELBOW HAD A FINE CRACK ALONG THE TOP AND FUEL WOULD SPRAY OUT WHEN FUEL PUMP WAS RUNNING. THIS WAS THE ORIGINAL FACTORY PUMP. CAR WAS ORIGINAL WITH NO HISTORY OF COLLISION OR REPAIRS IN THIS AREA. I HAVE RETAINED THE PUMP.

2005 MERC., HEAD LIGHTS GO OFF OR DON'T COME ON FOR A MILE OR TWO. SWITCH ON MANUAL OR AUTO. DEALER HAD CAR FOR TWO DAYS, SAID ALL CHECKED OK. *TR

I AM THE OWNER OF A 2004 MERCURY MONTEREY MINIVAN WHICH I PURCHASED NEW. ABOUT A MONTH AGO AND LITERALLY WITHOUT ANY SIGN OF PROBLEMS, I CAME OUT OF WORK AND DISCOVERED THAT MY VAN WOULD START UP FINE BUT WOULD NOT GO INTO GEAR (FORWARD, REVERSE ETC.) I HAD THE VAN TOWED TO THE NEAREST FORD DEALERSHIP AND WAS TOLD THAT THE TORQUE CONVERTER HAD WENT OUT AND THAT IT WOULD COST ME $1600 TO REPAIR. AFTER THREATENING TO TOW THE VEHICLE TO ANOTHER SHOP I EVENTUALLY GOT THEM TO AGREE TO DROP THE COST TO $1000. I WAS SHOCKED THAT THE TRANSMISSION WOULD HAVE SUCH A MAJOR BREAK DOWN WITH LESS THAN 50,000 MILES. AFTER RESEARCHING THE INTERNET I DISCOVERED THAT THERE ARE MANY COMPLAINTS ABOUT THE SAME PROBLEM AND THAT IT ALWAYS SEEMS TO OCCUR AROUND THE 50K MILEAGE MARK. IN FACT, I DISCOVERED THAT A CLASS ACTION LAWSUIT HAS BEEN FILED IN NY FOR THIS VERY ISSUE. PLEASE INVESTIGATE AND IF APPROPRIATE FORCE FORD TO ISSUE A RECALL. I WOULD LIKE TO BE REIMBURSED FOR THESE REPAIRS IF IT IS DISCOVERED THAT FAULTY OR CHEAP PARTS ARE TO BLAME FOR THIS PROBLEM. THANKS. *TR

TL * THE CONTACT OWNS A 1996 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING ANTI FREEZE ABNORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE PLASTIC INTAKE MANIFOLD WAS FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 140,000.

WHILE ATTEMPTING TO BACK OUT OF MY GARAGE, THE COIL SPRING ON THE FRONT DRIVER SIDE STRUT BROKE AND SHOT INTO MY FRONT TIRE, PUNCTURING AND IMMEDIATELY FLATTENING MY TIRE. THE SPRING WAS EMBEDDED IN THE TIRE SO FAR THAT THEY WERE UNABLE TO REMOVE THE TIRE TO PUT ON THE SPARE. THE CAR HAD TO BE FORCED IN REVERSE FAR ENOUGH BACK TO BE ABLE TO HOOK IT ONTO THE TOW TRUCK WHICH SHREDDED THE FRONT TIRE. HAD TO HAVE FRONT SPRINGS, STRUTS, ABS SPEED SENSOR, ALIGNMENT AND NEW TIRE PUT ON THE VEHICLE. VERY LUCKY THAT THIS INCIDENT HAPPENED IN MY GARAGE AND NOT OUT ON THE ROADWAY. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THE VEHICLE WOULD INTERMITTENTLY JERK WHEN DRIVING AT ANY SPEED. ALSO THE VEHICLE WOULD NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE FAILURES RECURRED INTERMITTENTLY WHENEVER THE VEHICLE WAS WARMED UP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE TRANSMISSION VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 60,000.