MERCURY Complaints

TL*THE CONTACT OWNS A 1994 MERCURY SABLE. THE CONTACT DROVE OVER A POTHOLE AND THE FRONT STRUT BROKE ON BOTH SIDES. THE VEHICLE WAS TOWED TO A MECHANIC WHO STATED THAT THERE WAS A RELATED RECALL 94E036000 (SUSPENSION: FRONT: SHOCK ABSORBER). THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 139,500. UPDATED 07/08/11*LJ THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE THE FRONT STRUT HAD BROKEN IN HALF. THE REMAINING STRUTS CONTAINED STRESS CRACKS. UPDATED 07/20/11

OWNER OF A 2006 MERCURY MOUNTAINEER. I PURCHASED MY VEHICLE IN FEBRUARY 2010. THE RETRACTABLE RUNNING BOARDS DO NOT OPERATE PROPERLY. SOMETIMES UP THEN DOWN ONE UP THE OTHER DOWN. DISCONNECTING MOTOR OR PULLING FUSES ARE NOT THE ANSWERS. STEEL MIXED WITH ALUMINUM PINS IS BAD BUT CAN BE FIXED. I REVIEWED NUMEROUS ON-LINE COMPLAINTS AND WANTED TO KNOW WHY THIS ITEM HAS NOT BEEN RECALLED. THE BOARDS HALF WAY DOWN IS A CONSTANT TRIP HAZARD WHEN GETTING IN AND OUT OF THE VEHICLE. 1500 DOLLARS TO REPLACE THE ENTIRE UNIT IS THE WRONG ANSWER. THIS IS CLEARLY A DESIGN PROBLEM ON A GREAT VEHICLE

WHILE DRIVING, THE DRIVER'S SIDE DOME LIGHT CAME ON AND THE SEAT MOVED ALL THE WAY BACK. NOW, WHEN YOU START THE CAR, THE SEAT WILL MOVE ALL THE WAY BACK AND HAS TO BE MANUALLY, WITH POWER BUTTON, PUT INTO A COMFORTABLE POSITION FOR DRIVING. THE SEAT CONTINUES TO MOVE BACK BY ITSELF AT RANDOM TIMES. MANY TIMES THE PROBLEM OCCURS WHEN DRIVING, EVEN AT 30 MPH OR LESS, OVER A BUMP IN THE ROAD.

THE LEFT FRONT SPRING FAILED AND PUNCTURED THE TIRE AS THE CAR WAS BEING BACKED OUT OF A GARAGE. ACCORDING TO NHTSA CAMPAIGN ID #04V332000, A PROTECTIVE DEVICE WAS TO BE INSTALLED TO PREVENT THE TIRE FROM BEING PUNCTURED BECAUSE OF SPRING FRACTURE AND THE WARRANTY WAS EXTENDED ON THE SPRING. THE MANUFACTURER REFUSES TO FIX MY VEHICLE BECAUSE IT WAS MANUFACTURED AFTER THE LATEST DATE APPLIED TO THE RECALL AS NOTED ABOVE. SINCE, THE FAILURE IS THE SAME AS EXPLAINED IN THE RECALL DESCRIPTION; I CLAIM THE MANUFACTURER IS OBLIGATED TO COVER THE REPAIRS BASED ON PAST HISTORY. PLUS, THE "FIX" WAS NOT INSTALLED ON MY VEHICLE AT THE TIME OF MANUFACTURE THEREFORE EXPOSING THE TIRE TO THE CATASTROPHIC FAILURE OF BEING PUNCTURED BY THE BROKEN SPRING.

THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED, DROPPING THE FRONT LEFT SIDE OF THE CAR AND CAUSING IT TO VEER TO THE LEFT. THE END OF THE BROKEN SPRING ALSO PIERCED THE INSIDE SIDEWALL OF THE ALMOST NEW MICHELIN TIRE AND INSTANTLY DEFLATED IT. [XXX] SUFFERED SPRAINED WRISTS AND A SPRAINED BACK FROM THE SUDDEN LOSS OF CONTROL OF THE 2000 MERCURY SABLE GS WAGON. IF THE VEHICLE HAD BEEN MOVING AT A HIGHER SPEED OR ON AN INTERSTATE ROAD, SERIOUS INJURY AND SEVERE DAMAGE WOULD HAVE OCCURRED. THE SPRING FAILURE AND DAMAGE WAS REPORTED TO FORD'S CUSTOMER RELATIONS CENTER, HEATHER NABB, FORD SUPERVISOR. THIS PROBLEM HAS ALREADY RESULTED IN RECALL 04S17. I WAS NEVER NOTIFIED BY FORD ON THIS RECALL AND I HAVE OWNED THE CAR SINCE IT WAS PURCHASED NEW IN 2001. IT HAS ALWAYS BEEN REGISTERED IN NH. THE FORD CRC IS REFUSING TO DO ANYTHING TO FIX AND REPAIR THE DAMAGE CAUSED BY THIS FRONT COIL SPRING FAILURE! THE CAR WAS FIRST REGISTERED AND DRIVEN IN MARCH OF 2001 AND THE ORIGINAL NH TITLE IS DATED APRIL 4, 2001. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY COMPLAINT IS FOR A 2004 MERCURY SABLE SL PREM WAGON WITH A 4F50N TRANSMISSION. IT HAS APPROX 18500 MILES. WHILE DRIVING CLOSE TO HOME, THE DASH 'TRANSMISSION' LIGHT CAME ON, BUT ALMOST INSTANTLY WENT OFF. I CALLED THE DEALER, WHO I USE FOR MAINTENANCE AND REPAIR. THEY ADVISED IT MIGHT HAVE BEEN A FLUKE OR NOTHING, TO SEE WHAT HAPPENED NEXT TIME. THE NEXT DAY I BACKED THE CAR OUT OF MY DRIVEWAY,NO LIGHT CAME ON. I STARTED TO DRIVE, THE HILL, THE LIGHT CAME ON AND IMMEDIATELY THE CAR STOPPED MOVING FORWARD. WE HAD IT TOWED TO THE DEALER AND HAVE BEEN TOLD THE TRANSMISSION IS BAD, THAT IT MUST BE REPLACED AT A COST TO US OF OVER $3,000. THIS TRANSMISSION FAILED WITHOUT EXPECTATION AND SUDDENLY. IF THIS HAD HAPPENED IN TRAFFIC, I COULD HAVE HAD A SERIOUS ACCIDENT. VEHICLE IS AT THE DEALER. THIS SEEMS TO FIT IN WITH THE PROBLEMS INDICATED IN NHTSA ACTION NO. EA09016. *TR

I RECEIVED NOTICED OF INTAKE MANIFOLD ON FORDS PASSENGERS CARS FAILURE AND OF THE SETTLEMENT OFFERED TO REPAIR AND WARRANT SAID INTAKE MANIFOLD. AT THAT TIME I OWNED A 1999 GRAND MARQUIS LS. BEFORE GETTING SAID NOTICE I HAD TOOK MY CAR TO LANDERS FORD DEALERSHIP IN JACKSON,MS HWY 80 WEST WHERE THE INTAKE MANIFOLD WAS REPAIRED BY DEALERSHIP BECAUSE OF FAILURE OUT OF POCKET EXPENSE COST ME $879.00 WHEN I RECEIVED NOTICED OF LAWSUIT AND OR CLAIMS ON SAID INTAKEMANIFOLD I RETURNED TO THAT DEALERSHIP BUT WAS TURNED AWAY WITH NO RESOLVE SAID DEALERSHIP WENT OUT OF BUSINESS MONTHS LATER NEVER TO COMPENSATE ME FOR OUT OF POCKET EXPENSE OR GIVING ME EXTENDED WARRANTY INFO.FORD CORPORATE OFFICE REFUSE TO HELP AFTER I EXPLAIN I HAD MY RECEIPTS TO SAID CLAIM AND GAVE ME NO LEAD WAY OF WHAT TO DO.NOW I AM STUCK WITH NO WARRANTY NO OUT OF POCKET COST AND THE SAME CAR NEEDING THE SAME WORK DONE AGAIN HERE IN 2011 FORD HANDLED THIS LAWSUIT CLAIMS VERY VERY POORLY AND INFO HAS IT THAT FORD HAS STOP MAKING THE GRAND MARQUIS AND CROWN VICTORIA. *TR

AUTOMATIC HEADLIGHTS ON VEHICLE SHUT OFF WHILE DRIVING AND CANNOT BE TURNED ON OR RESET MANUALLY. LIGHTS EVENTUALLY TURN BACK ON WHEN VEHICLE IS NOT IN MOTION, BUT DURATIONS ARE RANDOM. HIGH BEAMS WORK WHEN LEVEL IS HELD DOWN. HAS HAPPENED 3 TIMES TO US IN A WEEK, 31 JAN 2011 BEING MOST RECENT EVENT. VEHICLE HAS 52000 MILES ON IT AND IS GOOD RUNNING ORDER. *LN

THE HEADLIGHTS DO NOT STAY ON. THE LIGHTS MAY OR MAY NOT GO ON INITIALLY BUT CAN GO OUT AT ANY TIME MAKING DRIVING HAZARDOUS. THE ONLY WAY TO MAKE THEM LIGHT IS TO HOLD THE HANDLE IN THE "BRIGHT LIGHT" POSITION." I HAVE CONTACTED FORD WITH THE PROBLEM AND SEVERAL DEALERS TO NO AVAIL. THIS HAS BEEN HAPPENING FOR APPROXIMATELY A YEAR. A RELATED PROBLEM SEEMS TO BE THAT THE AIR CONDITIONER BLOWER STOPPED WORKING AND THE BRAKE LIGHT STAYS ON ALL THE TIME. JUDGING FROM THE COMPLAINTS I HAVE READ ON THE INTERNET, MANY PEOPLE HAVE ALL THREE PROBLEMS AT ONCE. *LN

TL- THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT AFTER TRAVELING 25 MILES OR MORE, THE HEADLAMPS WOULD FAIL, CAUSING REDUCED VISIBILITY FORCING THE USE OF HIGH BEAMS. THE DEALER WAS NOTIFIED WHO WAS UNAWARE OF THE ISSUE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE LIGHT SWITCH; HOWEVER SHE CONTINUED TO EXPERIENCE THE SAME PROBLEM. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR HAD THE VEHICLE BEEN REPAIRED. THE CURRENT MILEAGE WAS 100,000 AND THE FAILURE MILEAGE WAS 99,000.