MERCURY Complaints

TL* THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER EQUIPPED WITH TURBO TECH RADIAL A/SR TIRES, LINE SIZE P235/75R15, DOT NUMBER UT1TT2E4305. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN A LOUD POP SOUNDED FROM THE EXTERIOR OF THE VEHICLE. THE CONTACT SUDDENLY LOST CONTROL OF THE VEHICLE. THE VEHICLE FLIPPED OVER TWICE AND LANDED ONTO THE CENTER LANE OF THE HIGHWAY. THE CONTACT SUSTAINED A MILD CONCUSSION AND INJURIES TO THE KNEE, BACK AND NECK. A POLICE REPORT WAS AVAILABLE. THE FAILURE WAS CAUSED BY THE REAR DRIVER SIDE TIRE EXPLODING. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.

2004 MERCURY MOUNTAINEER - HARMONIC BALANCER FAILED. IT WAS NOTICED WHEN A SQUEAKY NOISE WAS COMING FROM THE ENGINE. ALTHOUGH IS WAS CAUGHT BEFORE ANY SERIOUS INJURY OCCURRED, THIS FAILURE MAY HAVE LED TO ONE. IF THE BALANCER HAD COMPLETELY FAILED, IT COULD HAVE RESULTED IN LOSS OF STEERING AND AT HIGHWAY SPEEDS WOULD HAVE BEEN CATASTROPHIC. STEERING IS LOST BECAUSE DRIVE BELT WOULD HAVE COME LOSE. UNIT WAS REPLACED AT A COST OF $475. OLD PART WAS SAVED FOR INSPECTION. *TR

I HAVE A 2006 MERCURY MONTEGO AWD. AT SLOW SPEEDS THE TRANSMISSION SEEMS TO LURCH IN BOTH DRIVE AND REVERSE. IT HAS BEEN DOING THIS SINCE BRAND NEW. IT HAS 65,000 MILES ON IT NOW AND IT SEEMS TO BE WORSENING WITH AGE. ON OCTOBER 20TH, 2010 THE SLOW SPEED LURCH IN REVERSE CAUSED THE VEHICLE TO BACK INTO A POLE CAUSING BODY DAMAGE TO THE DECKLID AND BUMPER. *TR

TL*THE CONTACT OWNS A 2002 MERCURY MOUTAINEER. THE CONTACT STATED THAT THE GEAR SHIFT HANDLE BROKE OFF WHEN SHE ATTEMPTED TO SHIFT INTO DRIVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 166,000.

I WAS DRIVING DOWN THE INTERSTATE FOR ABOUT 50 MILES AND EXITED AT AN OFF RAMP. AT THE END OF THE RAMP, MY 2005 MERCURY MARINER STALLED CAUSING LOSS OF CONTROL.. MY MARINER WOULD CRANK, BUT WOULD STALL ONCE ENGAGED INTO FORWARD GEAR. I WAS ABLE TO KEEP THE VEHICLE FROM STALLING BY IDLING AT HIGH RATE IN NEUTRAL ONLY. MY VEHICLE STALLS ONCE PLACED INTO GEAR AND COMING TO A STOP AT PERIODIC TIMES. I LEARNED THAT FORD MOTOR COMPANY PRODUCED TECHNICAL SERVICE BULLETINS ON THIS ISSUE, BUT DID NOT NOTIFY ME OR OTHER OWNERS OF THE DEFECT WITH MARINERS FROM '05-'08 EQUIPPED W/ A CD4E AUTOMATIC TRANS AXLE BUILT FROM 8/01/04-2/15/07. I CONTACTED FORD AND DISCOVERED THAT FORD DOES NOT NOTIFY OWNERS OF DEFECTS THROUGH SERVICE BULLETINS. FORD REFUSES TO RECTIFY ISSUE. *TR

SUDDENLY, 2 MONTHS AFTER PURCHASING A 2008 MERCURY MILAN PREMIER FROM A LINCOLN MERCURY DEALERSHIP, I NOTICED A SIGNIFICANT AMOUNT OF RUST IN THE SEAT BRACKETS AND POWER SEAT HARDWARE ON BOTH THE DRIVER AND PASSENGER SIDE. THE CAR HAD 6,900 MILES WHEN I BOUGHT IT AS A CPO VEHICLE. I ALSO BOUGHT AN EXTENDED WARRANTY. I TOOK THE CAR TO THE DEALERSHIP ON MONDAY OCTOBER 11, 2010 AND THEY SAID THE RUST WAS NORMAL (I DISAGREE). THE RUST IS NOW SEEPING INTO THE CARPET AS WELL. YESTERDAY, OCTOBER 18, 2010, I TOOK THE VEHICLE TO AN INDEPENDENT CERTIFIED MECHANIC FOR AN OPINION. HE CONCURS THAT IT IS NOT NORMAL AND POSSIBLY A SAFETY HAZARD. THE DEALERSHIP HAS NOT RETURNED MY PHONE CALLS THIS CAR IS PRACTICALLY NEW AND I REFUSE TO BELIEVE THAT AN ACCELERATING AMOUNT OF RUST ON MY VEHICLE IS SAFE, ATTRACTIVE OR NORMAL. THERE IS ALSO AN EXHAUST NOISE (CONFIRMED BY THE DEALERSHIP) BUT THEY SAID FORD WILL NOT FIX IT SINCE IT ISN'T A SAFETY ISSUE. THIS CAR IS PRACTICALLY BRAND NEW. THE CAR BELONGED TO A COUPLE WHO ONLY DROVE IT IN THE SUMMER IN MICHIGAN SINCE THEY STAYED IN FLORIDA IN THE WINTER. IT IS PRISTINE EXCEPT FOR THOSE 2 DANGEROUS PROBLEMS. I FEEL THEY REFUSE TO FIX IT BECAUSE IT IS TIME CONSUMING AND COSTLY. THE DEALERSHIP TRIED TO TELL ME THAT TAKING THE SEAT APART WILL "WEAKEN" IT AND "IT WILL NEVER BE THE SAME". CARS ARE TAKEN APART EVERY DAY AND PEOPLE TOO! THAT'S WHAT DOCTORS AND MECHANICS ARE FOR. PLEASE HELP ME BEFORE THE SEAT SEPARATES FROM THE FRAME AND I HAVE AN ACCIDENT. *TR

I HAVE A 2004 MERCURY MONTEREY WHICH I PURCHASED FROM A DEALERSHIP IN NOVEMBER OF 2004 WHEN THE VAN HAD APPROXIMATELY 7700 MILES ON IT. I HAVE MAINTAINED THE VAN. LAST NIGHT, MY TEENAGED SON WAS DRIVING AND THE VAN BEGAN PULLING HARD TO THE RIGHT. MY SON WAS NEARLY HOME FROM HIS JOB AND MANAGED TO PULL THE VAN INTO A PARKING SPACE. THE WHEELS ARE LEANING HEAVILY INWARD AND ONE (18 MONTH OLD) TIRE IS BUCKLING. IT APPEARS THE FRONT AXEL IS BREAKING. THE VAN IS UNDRIVABLE. I HAVE NEVER RECEIVED A RECALL NOTICE FOR THIS DEFECT. THE VAN HAS NEVER BEEN INVOLVED IN AN ACCIDENT WHILE I HAVE OWNED IT/NOR TO MY KNOWLEDGE BEFORE THAT. I AM ATTEMPTING TO CONTACT FORD TO SEE IF THE DAMAGE IS RELATED TO A DEFECT INDICATED IN A RECALL NOTICE IN EARLY 2004 PRIOR TO MY OWNERSHIP. *TR

PASSENGER INSIDE DOOR HANDLE BROKE AND NEEDED TO BE REPLACED. CD PLAYER BROKE AND I AM THE ONLY ONE WHO USES THE CAR. THE EMISSIONS LIGHT CAME ON AND A FAULTY THERMOSTAT NEEDED TO BE REPLACED....ALL TO THE TUNE OF HUNDREDS OF DOLLARS. I PURCHASED THE EXTRA PROTECTION INSURANCE BUT OF COURSE NONE OF THIS WAS COVERED. NEVER WOULD BUY A MERCURY AGAIN. *TR

HAD TRANSAXLE REPAIRED IN 2009 FOR $2,500. TRANSAXEL WAS REPLACED. DRIVING HOME FROM NASHVILLE TO KNOXVILLE LAST NIGHT TRANSAXEL WENT OUT AT 70 MPH. HAD TO COAST TO A STOP. WAS SMOKING WHEN PULLED OVER. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 5 MPH, THE SMART JUNCTION BOX THAT CONTROLLED THE EXTERIOR LIGHTS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT CONTACT THAT THE PARTS NEEDED TO MAKE REPAIRS TO THE VEHICLE WERE ON BACKORDER FOR THE NEXT THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.