MERCURY Complaints

TL* THE CONTACT OWNS 2001 MERCURY SABLE. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING TO PARK THE VEHICLE WHEN HE CRASHED THE RIGHT FRONT TIRE INTO A CURB. THE PASSENGER SIDE CURTAIN AIR BAG DEPLOYED INDEPENDENTLY. THERE WERE NO INJURIES. THE DEALER ADVISED THAT THE VEHICLE WOULD NEED TO BE REPAIRED AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT ANY REPAIRS WOULD BE AT THE CONTACTS EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,700.

LESS THAN 30000, MILES AIR CONDITIONING WENT OUT AND WAS CHARGED TO REPAIR IT, AIR BAG SENSOR LIGHT COMES AND GOES BUT NEVER FIXED OR REPAIRED. WAS IN A 30 MILE A HOUR HEAD ACCIDENT, AND AIR BAGS NEVER DEPLOYED......DRIVER WINDOW MOTOR OUT 2 TIMES...BATTERY WENT OUT AFTER 2 YEARS AND WAS CHARGED 140 TO REPLACE A 80 DOLLAR BATTERY.... TRADE IT OFF NOW OR DEAL WITH THESE ISSUES! *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE MAINTENANCE AND THE TECHNICIAN NOTICED THAT THE REAR COIL SPRING BROKE. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE INDEPENDENT MECHANIC TO REPLACE THE DEFECTIVE COIL SPRING. THE FAILURE MILEAGE WAS APPROXIMATELY 20,400. UPDATED 01/04/11*LJ UPDATED 01/10/11*JB

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE TRANSMISSION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT SOMEONE WOULD GET BACK WITH HER. THE CONTACT WAS AWAITING THE CALL BACK WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS 48,856. THE

2005 MERCURY MOUNTAINEER TRANSMISSION JERKS RANDOM INTERVALS AND CAUSES DRIVER TO LOOSE CONTROL OF VEHICLE MOMENTARILY. PASSENGERS INSIDE CAR EXPERIENCE NECK PAIN AFTER SEVERAL OCCURRENCES. *TR

I OWN A 2004 MERCURY MOUNTAINEER HAS FOUR THOUSAND MILES. THE VEHICLE WAS STORAGE IN GARAGE FOR FOUR AND HALF YEARS. I STARTED TO USE THE VEHICLE ON LAST FALL OF 2009. ON SEPTEMBER I SEE THE TAILGATE DEVELOPED A CRACK AROUND THE EMBLEM AND THE REAR GLASS. THE HEATER IS NOT WORKING ALSO. THIS IS OBVIOUS MANUFACTURE DEFECTS! *TR

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE THE CONTACT STARTED THE IGNITION, THERE WERE SEVERAL ATTEMPTS BEFORE THE GEAR WOULD SHIFT OUT OF THE "PARK" POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE NEUTRAL GEAR SENSOR WAS REPLACED. THE FAILURE RECURRED AFTER ONE MONTH. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE IDENTICAL FAILURE. THE TECHNICIAN INFORMED THAT THE FAILURE WAS RELATED TO THE WIRING. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS UNKNOWN.

I HAVE A 2008 MERCURY MARINER HYBRID. SOMETIMES WHEN I APPLY THE BRAKES WITH MEDIUM PRESSURE THE LEFT REAR OF THE VEHICLE WILL VIBRATE SO HARD IT RATTLES THE TRIM IN THE STORAGE AREA. IT IS AS THOUGH THE ABS IS OPERATING ONLY ON THAT WHEEL BUT MUCH MORE PRONOUNCED THAN WHEN THE ABS NORMALLY ACTUATES. THERE IS NO CONSISTENCY AS TO WHEN OR WHERE THIS CONDITION OCCURS. IT WILL NOT HAPPEN FOR DAYS, THEN WILL OCCUR EVERY TIME I BRAKE FOR A TIME PERIOD (NO PARTICULAR LENGTH). *TR CONSUMER STATED HE TRADED IN ON A 3 YEAR OLD VEHICLE. CONSUMER STATED HE HAS NO MORE INFORMATION REGARDING THE VEHICLE LEFT ALL OF THE RECORDS HE HAD IN THE VEHICLE WHEN HE TRADED IT IN. UPDATED 6/8/18*JB

I BROUGHT MY 2008 MERCURY MILAN PREMIER (PURCHASED 7-30-10) AS A CPO VEHICLE, 6,900 MILES, TO METROPOLITAN LINCOLN MERCURY, GARDEN CITY, MI (734-458-1961). I REPORTED THE DRIVER'S SEAT MOUNT WAS COMPLETELY RUSTED OUT AND NEEDED TO BE FIXED (THEY REFUSED, SAYING IT IS NORMAL), THERE IS EXCESSIVE TRAVELING DISTANCE WHEN BRAKING (THEY SAID THE BRAKES WERE "FINE"), THERE IS EXCESSIVE EXHAUST NOISE (A KNOWN PROBLEM THAT THEY SAID THEY DON'T KNOW WHEN THE FIX IS COMING), AND THE TRANSMISSION DOESN'T SHIFT PROPERLY (STAYS IN ONE GEAR TOO LONG/ALSO A KNOWN PROBLEM). FOR KNOWN PROBLEMS, EITHER I HAVE TO PAY FOR IT (THE TRANSMISSION) OR THEY DON'T KNOW AND DON'T CARE ABOUT THE OTHER KNOWN PROBLEM (A RESONATOR FOR THE EXHAUST SYSTEM TO REDUCE EXCESSIVE NOISE). I HAVE NEVER HEARD OF SEAT BRACKETS RUSTING OUT BEING NORMAL. I FEEL IF LEFT UNCHECKED, IT MAY BECOME A SAFETY ISSUE. DESPITE THE FACT I BOUGHT AN EXTENDED WARRANTY, IT APPEARS THEY WANT TO COME AS CLOSE TO $100 AS POSSIBLE (MY DEDUCTIBLE), FIX ONE ITEM, AND THEN GET ME TO COME BACK AGAIN, SO THEY CAN COLLECT MY $100 DEDUCTIBLE AGAIN FOR A PROBLEM THEY DID NOT ADDRESS THE FIRST TIME I COMPLAINED ABOUT IT. THEY SAID THE RUST IS NORMAL ALTHOUGH I HAVE NEVER IN ALL MY LIFE HAD A CAR THAT RUSTED OUT IN THAT AREA AND IT IS ABSOLUTELY NOT NORMAL, A HAZARD AND MUST BE FIXED. OBVIOUSLY, THEY HAVE CHOSEN TO DEAL WITH ISSUES THAT ARE ONLY SIMPLE, WHERE THEY CAN MAKE THE MOST MONEY/DON'T HAVE TO DOLE OUT ANY, AND AVOID ONES WHERE THE OBVIOUS SOLUTION IS TOO COSTLY, MAY COST THEM SOME MONEY, OR ARE TOO COMPLICATED. *TR

THE HEADLIGHTS OF MY 2005 MERCURY GRAND MARQUIS SUDDENLY WENT OFF AND THE ONLY WAY TO CONTINUE TRAVELING WAS TO HOLD THE HIGH BEAM FLASH LEVER. ACCORDING TO FORD IT IS THE AUTOMATIC HEADLIGHT CONTROLLER AND IT COST 900 TO REPAIR. I ALMOST CRASHED DURING A RAIN STORM WHEN THE LIGHTS SUDDENLY WENT OFF AND UNABLE TO GET THEM TO COME BACK ON. DRIVING WITH HIGH BEAMS ON IS DANGEROUS AND HAVING TO HOLD THE FLASH LEVER WHILE DRIVING CAUSES A SAFETY ISSUE AS WELL. *TR