MERCURY Complaints

ON JUNE 27, 2010 THE VEHICLE LOST POWER TO THE DRIVE WHEELS WITHOUT ANY WARNING NOISES OR OTHER PHYSICAL INDICATORS AND WITHOUT ANY DASHBOARD INDICATOR LIGHTS. APPROXIMATE MILEAGE - 105,000. QUALIFIED MECHANIC ADVISED TO REPLACE TRANSMISSION. A USED TRANSMISSION WAS OBTAINED AND INSTALLED BY QUALIFIED MECHANIC WITH THE SAME RESULTS ON OCTOBER 8, 2010. *TR

1997 MERCURY TRACER TRIO VIN [XXX] MY WIFE AND I BOUGHT THIS CAR FROM WANTED AUTO SALES IN WORLEY IDAHO. MY WE HAVE A ONE YEAR OLD DAUGHTER. WE HEARD A NOISE FROM THE REAR OF THE CAR. MY WIFE THOUGHT WE WERE BOTTOMING OUT. I CAME TO DISCOVER THAT BOTH REAR FACTORY STRUTS THE COIL SPRINGS WERE BROKEN NEAR THE BOTTOM OF THE STRUT HOUSING. IT LOOKS LIKE THE METAL HAS JUST FRACTURED AND FAILED. THE COILS MATERIAL MUST BE DEFECTIVE AND NOT UP TO SPECS FROM FORD THIS IS CLEARLY A FORD DEFECT. THIS IS A HUGE SAFETY CONCERN FOR US WITH A ONE YEAR OLD IN THE CAR. WE ARE NOT HAPPY IF THIS COULD COST THE DEATH OF A CHILD BECAUSE OF A UNSAFE CONDITION. THE CAR IS NOT NEW BUT THE SPRINGS SHOULD LAST THE LIFE OF THE CAR NOT BREAK LIKE THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

2007 MERCURY GRAND MARQUIS. CONSUMER WRITES REGARDING DEFECTIVE SEAT BELT REMINDER CHIMES *TGW THE CONSUMER STATED HE NOTICED THE SEAT BELT CHIMES DID NOT WORK. THE CONSUMER RETURNED TO THE DEALER AND WAS INFORMED TO REACTIVATE THE SEAT BELT CHIMES, HE WOULD HAVE TO PAY TO DO SO, BECAUSE IT WAS NOT A WARRANTY ITEM. THE DEALERSHIP FINALLY AGREED NOT TO CHARGE THE CONSUMER. WHEN THE DEALER PROCEEDED TO ACTIVATE THE CHIME, THEY NOTICED THE SYSTEM WAS BROKEN AND THE PIECE WOULD COST $675.00. THE PART WAS NOT INCLUDED IN THE WARRANTY. THE DASH LIGHT INDICATOR FOR THE DRIVERS SIDE WORKED. HOWEVER, THE PASSENGER SIDE INDICATOR DID NOT. *JB

2002 MERCURY MOUNTAINEER. CONSUMER STATES VEHICLE CAUGHT FIRE UNDER THE HOOD *TGW THE CONSUMER BELIEVED THE REASON FOR THE VEHICLE CATCHING ON FIRE WAS DUE TO A FAULTY STARTER. THE CONSUMER ALSO MAILED IN A RECALL LETTER REGARDING THE SPEED CONTROL DEACTIVATION SWITCH. *JB

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT WHEN DRIVING, THE TRANSMISSION WAS UNABLE TO BE SHIFTED INTO SECOND OR FIFTH GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.

I HAVE A 2005 MERCURY MONTEGO. I WAS DRIVING AT 55 MPH IN A FREEWAY AND SUDDENLY THE ARM THAT GOES FROM THE CHASSIS TO SUPPORT THE LEFT REAR WHEEL BROKE RIGHT IN THE MIDDLE, OR THE JOINT PART, LEAVING THE WHEEL COMPLETELY WITHOUT SUPPORT WHICH ALMOST MADE ME LOSE CONTROL OF THE CAR. AT FIRST I THOUGHT A TIRE BLEW UP, BUT ONCE I STOPPED I SAW THE BAR BROKE IN THE CENTER HANGING FROM THE CHASSIS AND THE OTHER PART HANGING FROM THE WHEEL. GOING AT 55 MPH AND HAVING NO CONTROL OVER THE BACK WHEEL IT WAS A MIRACLE I DID NOT END UP HAVING A SERIOUS ACCIDENT. THERE IS NO PART AVAILABLE, IN ORDER FOR A REPAIR TO BE PERFORMED YOU HAVE TO PURCHASE A CHASSIS OF THE SAME MODEL, OR GO TO A MACHINE SHOP AND SEE IF IT CAN BE MANUFACTURED. THERE WAS NO SIGN BEFORE IT HAPPEN, AT THE MOMENT IT HAPPEN IT SOUNDED LIKE A TIRE BEING BLOWN UP AND IT MAY FEELS LIKE SUCH. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 65 MPH WHEN THE VEHICLE STALLED; HOWEVER, HE WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE AND SHUT THE ENGINE OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 62,000. THE VIN WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE WAS INVOLVED IN A SINGLE CAR CRASH IN WHICH THE AIR BAGS DID NOT DEPLOY AND THE DRIVER WAS THROWN FROM THE SEATBELT INTO THE REAR PASSENGER SEAT. THE POLICE APPEARED ON THE SCENE AND THE DRIVER WAS REPORTED INJURED. THE DRIVER SUSTAINED MAJOR INJURIES AND WAS TRANSPORTED BY AMBULANCE TO A HOSPITAL. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE VEHICLE WAS NOT EXAMINED TO DETERMINE THE CAUSE OF FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 85,000. UPDATED 02/07/11 *BF UPDATED 04/21/11

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

2002 JEEP GRAND CHEROKEE HEATER BLEND DOOR FAILURE NO DEFROSTER HEAT COMPLETE SYSTEM FAILURE OF BLEND DOORS BROKEN HAD TO REPAIR MYSELF BECAUSE OF EXTREMELY HIGH COST FOR DEALER REPAIRS. THIS IS A FAILURE THAT WILL HAPPEN DO TO POOR DESIGN OF PLASTIC PARTS AND WILL HAPPEN TO ALL VEHICLES OF THIS YEAR AND TYPE BECAUSE OF FAILURE OF PLASTIC LIMIT PIN BREAKAGE POOR DESIGN BECAUSE. *TR