MERCURY Complaints

DRIVING ON THE HIGHWAY IN OUR 2004 MERCURY MONTEREY, THE CAR ACTED LIKE IT WENT INTO NEUTRAL AND HAD TO BE COASTED ONTO THE SHOULDER. THERE WAS NO WARNING LIGHT OR INDICATION OF ANY MECHANICAL PROBLEM BEFOREHAND. AFTER TAKING IT TO THE DEALERSHIP, THEY DECLARED IT WAS A PROBLEM WITH THE TRANSMISSION. ALL REQUIRED MAINTENANCE HAD BEEN DONE ON THE VEHICLE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP. *TR

2004 MERCURY MONTEREY WITH 120,000, WOULDN'T MOVE IN THE MIDDLE OF LONG TRIP. TORQUE CONVERTER STRIPPED OUT. STARTED JUMPING IN AND OUT OVERDRIVE WHEN FINALLY DID MOVE, BUT BLEW OUT SEAL. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE BEGAN TO JERK AND KNOCK AND WHEN SHE DEPRESSED THE ACCELERATOR PEDAL, THE SPEED WOULD NOT INCREASE. ALSO WHEN SHE ATTEMPTED TO BRAKE, THE VEHICLE WOULD NOT SLOW DOWN AND AT TIMES WOULD ACTUALLY SPEED UP. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE THROTTLE BODY AND TRANSMISSION HAD TO BE REPLACED AT HER EXPENSE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 77,000.

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS EQUIPPED WITH GOOD YEAR ASSURANCE COMFORTED TIRES, TIRE SIZE 225/70/16. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT OBSERVED THAT THE DRIVER SIDE REAR TIRE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO TIRE SHOP WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE REAR DRIVER SIDE TIRE EXPERIENCED SUBSTANTIAL TREAD SEPARATION WITH THE WIRE BELTS VISIBLE. THE DEFECTIVE TIRE AND THE OTHER THREE TIRES WERE REPLACED ON THE VEHICLE BY A DIFFERENT MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000 THE DOT WAS UNAVAILABLE. THE CONSUMER REPLACED THE TIRES WITH A DIFFERENT BRAND. UPDATED 01/03/11

2006 MERCURY MONTEGO WAS ISSUED A RECALL RELATED TO REAR BRAKES. THE RECALL WAS PERFORMED. 12,000 MILES LATER THE REAR BRAKES NEED TO BE DONE AGAIN FORD ISSUED TSB 07-5-9 FOR PREMATURE PAD WEAR AND RECOMMEND REPLACING FRONT BRAKES AS WELL TO ENSURE PROPER BRAKING. THIS IS A SAFETY ISSUE SINCE MANY WHO ARE UNAWARE WILL JUST REPLACE THE REAR BRAKES CREATING UNEVEN BRAKING PERFORMANCE. SPOKE WITH DEALERSHIP AND FORD CUSTOMER SERVICE. NONE WANT TO TAKE RESPONSIBILITY FOR FIXING THIS BRAKING PROBLEM CORRECTLY. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE EASY EXIT FEATURE WOULD ACTIVATE CAUSING THE DRIVER SEAT TO MOVE BACKWARD OUT OF POSITION AND PUSH THE CONTACT AWAY FROM THE STEERING WHEEL AND PEDALS. THE FEATURE WOULD ALSO MOVE THE SEAT BACK IN POSITION WHILE THE CONTACT WAS DRIVING. THE CONTACT STATED THAT ONCE THE EASY EXIT FEATURE WAS ENGAGED, THERE WAS NO WAY TO STOP IT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO REPLACE A SENSOR THE DRIVER SEAT BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INSTALLED A NEW WIRING HARNESS BUT THE PROBLEM WAS NOT SOLVED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000

MY WIFE HAD A GREEN LIGHT AND PROCEEDED THROUGH AND INTERSECTION. SOMEONE IN RAN A RED LIGHT AND T-BONED HER IN THE DRIVERS DOOR DOING APPROX 40 MPH. NONE OF THE SIDE CURTAIN (OR ANY AIRBAGS) DEPLOYED. MY WIFE SUFFERED HEAD INJURIES AND BRUISING TO HER LEGS AND SHOULDERS. THE VEHICLE WAS ONLY 5 MONTHS OLD AND HAS BEEN TOTALED. IT HAS BEEN A WEEK SINCE THE ACCIDENT AND SHE HAS HAD A HEADACHE AND NECK PAIN SINCE. *TR

2004 MERCURY MOUNTAINEER. TRANSMISSION FAILING 69,469 MILES ON VEHICLE. TAILGATE CRACKED ALSO. NOT SURE IF WORTH REPAIRING. *TR

IN OCT.2009 I PURCHASED A 2010 MERCURY MILAN, VIN [XXX] FROM KEN STOEPEL FORD LINCOLN MERCURY DEALER IN KERRVILLE, TEXAS. I BELIEVE THAT THERE IS A SAFETY ISSUE WITH THE VEHICLE. THE INSTRUMENT PANEL SHOWS BLUE SPEEDOMETER NUMBERS WHICH SHOW UP NICELY WHEN IT IS IN THE GARAGE BUT WHILE DRIVING ON THE HIGHWAY UNDER NORMAL DAYTIME CONDITIONS, THE NUMBERS DO NOT SHOW. I HAVE TALKED WITH A REP AT FORD MOTOR CO. AND HAVE ALSO TAKEN IT TO THE DEALER ON TWO OCCASIONS AND THEY SAY THAT IT CANNOT BE CORRECTED. DRIVING WITHOUT BEING ABLE TO SEE HOW FAST I AM GOING IS A SAFETY HAZARD. THE DEALER'S SERVICE MANAGER ADMITTED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM AND THAT IT ALSO PRESENTS ITSELF ON THE FORD F150 PICKUP TRUCK AND OBVIOUSLY ON THE 2010 FORD FUSION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2008 MERCURY GRAND MARQUIS PASSENGER SIDE AIRBAG WARNING LIGHT IS ACTIVATED INDICATING AIR BAG WILL NOT DEPLOY WHEN A PASSENGER IS SEATED . OCCURS ABOUT 10 -15 % OF THE TIME STARTING ABOUT 6 MONTHS AFTER PURCHASING THE CAR NEW .. CONDITIONS THAT HAVE BEEN OBSERVED INCLUDE RECLINING SEAT, PUSHING SEAT BACK, MAKING TURNS, HITTING A BUMP OR POTHOLE . HAVE HAD IT IN FOR SERVICE ON SIX SEPARATE OCCASIONS AND DEALER CANNOT FIND ANY DIAGNOSTIC CODE INDICATING THAT THE AIRBAG SYSTEM IS MALFUNCTIONING EVEN WHEN THE AIRBAG WARNING LIGHT IS ON . THE DRIVER SIDE MASTER AIRBAG WARNING SYSTEM DOES NOT COME ON WHEN THE PASSENGER SIDE WARNING LIGHT COMES ON . FORD CONFIRMS THAT WHEN THE PASSENGER SIDE AIRBAG WARNING LIGHT COMES ON THE AIRBAG WILL NOT DEPLOY IN EVENT OF A CRASH . FORD ASSIGNED A CASE NO. XXXXXX , AVAILABLE ON REQUEST , AFTER REPEATED ATTEMPTS TO DIAGNOSE PROBLEM BY SERVICE DEPT . ,LEITH LINCOLN MERCURY, RALEIGH NC , FINALLY A FORD SERVICE ENGINEER CHECKED THE AIRBAG SYSTEM . FORD CLAIMS THE SYSTEM IS WORKING AS DESIGNED AND THAT MY WIFE'S WEIGHT 110 # IS THE PROBLEM .FORD CONFIRMS THAT WHEN THE PASSENGER SIDE WARNING LIGHT IS ON THE PASSENGER SIDE AIRBAG WILL NOT DEPLOY . FORD CANNOT EXPLAIN WHY THIS MALFUNCTION IS INTERMITTENT AND WHY SEAT POSITION , BUMPS OR TURNS CAUSE A MALFUNCTION . WE TRIED A 2010 MERCURY GRAND MARQUIS WITH SAME AIRBAG SYSTEM AND COULD NOT GET THE WARNING SYSTEM TO ACTIVATE DUPLICATING THE CONDITIONS AS NOTED ABOVE . FORD'S CUSTOMER RELATIONS DEPT REFUSES TO DO ANYTHING MORE TO FIX THE DEFECT SAYING THAT THE AIRBAG SYSTEM IS FUNCTIONING AS DESIGNED . *TR