MERCURY Complaints

I buckle the seat belt and it just comes unbuckled spontaneously when I’m driving. I check to see if the seat belt is secure by pulling on it. It seems secure but still unbuckles. I usually have to redo my seatbelt every 5 minutes. I do not feel like it will keep me safe in a collision

The contact owns a 2003 Mercury Grand Marquis. The contact that the headlights were intermittently inoperable. Additionally, the contact stated that the instrument panel lights, the brake lights, and the turn signal lights were inoperable. The contact who is a mechanic, had inspected the fuses, the fuse box, and other unknown parts, but found no failures. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at various speeds and at night, the headlights independently turned off. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the lighting control module needed to be replaced. The vehicle was not repaired. The mechanic advised the contact of NHTSA Campaign Number: 15V861000 (Exterior Lighting); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 160,000.

Power Steering assist fault went out with no warning. Now steering wheel is locking up while driving. Also when trying to gain speed the vehicle bogs out.

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed at night, the contact became aware that the front headlamps had intermittently failed to provide proper illumination, greatly reducing nighttime visibility. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V861000 (Exterior Lighting); the VIN was included, but the vehicle was already repaired under the recall. The manufacturer was not notified of the failure. The failure mileage was 211,000.

Engine light came on after putting fuel in my car it is hapless the codes read emission and fuel issues to replace cap but it is hapless it says it's an issue that needs to be fixed now my engine light won't go off

The Lighting Control Module has failed and my brake lights and dash board lights turn off after couple minutes while driving with the lights on. I took my vehicle in to dealer already once for problem to be fixed a year ago. They did repair but now same problem is occurring again. I went back to dealer Sunrise Ford in Fontana and they said recall work is only warranty for 1 year or 12k miles. The work was done in December 2023. They want to charge me $230.00 for diagnostic. But issue is same problem as before. Recall number is 15S39. Driving without brake lights is dangerous and has limited my driving. I cannot go out at night. I do not have another vehicle. This affects my life. I've called other dealers and they refuse to do the work.

08 merc milan abs did not work and brakes failed almost causing major accidents. I used e brake to stop. Brakes went to floor. Been calling for and dealerships for recalls I find out now about abs malfunctioning noone will fix or get back to me. Leaking brake fluid all around abs module now. Dealerships saying they not fixing abs even on recalls. Ford dealership in East rutherford nj.

The contact's daughter owns a 2000 Mercury Mountaineer. The contact stated that while her husband and her daughter were inspecting the engine compartment of the vehicle, the hinges of the hood failed, causing the hood to drop inadvertently. The contact's husband sustained a laceration on the arm but did not seek medical assistance. The vehicle was taken to an independent mechanic, where the hood hinges were replaced. Additionally, the contact purchased a stick to hold the hood open. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown. The VIN was not available.

This is a serious safety hazard that could result in death or injury. If I hadn’t escaped in time, I would have been killed. I am urging the NHTSA to investigate this defect and take immediate action to remove these vehicles from the road. Others may not be as lucky. This issue is life-threatening, especially because the fire started while the vehicle was in motion. These vehicles must be recalled and removed from use before more people are injured or killed.