MERCURY Complaints

REAR GLASS HINGE FAILURE ON 2004 MERCURY MOUNTAINEER. HINGE PIN FAILED ON MY REAR GLASS HINGE. *TR

MY MOUNTAINEER STALLS WITHOUT WARNING WHILE GOING ABOUT 35 MPH BUT AFTER A FEW MINUTES CAN RESTART. IT HAS DONE THIS 4 TIMES OVER THE LAST 3 OR SO MONTHS. IN ADDITION TWICE IT WOULD NOT START (IT HAD BEEN ABOUT 30 MINUTES SINCE I DROVE IT) AND IT HAD TO BE JUMPED. I REPLACED THE BATTERY THINKING THAT WAS THE PROBLEM BUT IT PERSISTS. I BROUGHT IT TO A REGULAR GARAGE ONCE, WHO KEPT IT FOR A DAY AND FOUND NOTHING WRONG. I THEN BROUGHT IT TO A MERCURY DEALER WHO KEPT IT FOR 2 DAYS BUT FOUND NO CODES OR PROBLEMS. IT JUST STALLED AGAIN TWO NIGHTS AGO WHILE I WAS DRIVING 35 MPH WITHOUT AND RESTARTED A FEW MINUTES LATER. THE DEALER HAD IT FOR A DAY BUT AGAIN FOUND NO CODES OR PROBLEMS. SO FAR I JUST PUT IN A NEW BATTERY AND THEY CHANGED THE OIL AND FILTER. *TR

WHILE ON THE HIGHWAY AND ACCELERATING TO PASS A CAR, ABOUT 65 MPH, TRANSMISSION FAILED, AND HAD TO COAST VEHICLE OVER TO THE SIDE OF ROAD AND STOPPED. IN PARK, REVVED ENGINE AND NO ENGAGEMENT OF TRANSMISSION WAS REALIZED. HAD TO TOW CAR TO FORD_MERCURY DEALER. DEALER REPLACED TRANSMISSION-DO NOT KNOW IF OLD TRANSMISSION IS AVAILABLE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE CONTACT MANUALLY CLOSED THE REAR HATCHBACK AND THE WINDOW GLASS SHATTERED UNEXPECTEDLY ONTO HER ARM. THE SMALL PIECES OF GLASS SCATTERED INSIDE AND OUTSIDE OF THE VEHICLE. THERE WAS NO PERSONAL INJURY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN INFORMED THAT THE CAUSE OF FAILURE WAS CONTRIBUTED TO THE HATCHBACK DEFECTIVE LATCH. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THE TEMPERATURE GAUGE DISPLAYED A "HIGH TEMPERATURE" READING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE ENGINE OVERHEATED WITH EXCESSIVE LEAKAGE OF COOLANT. THE CONTACT DISPENSED COOLANT INTO THE RADIATOR RESERVOIR. THE VEHICLE WAS ABLE TO CONTINUE FOR APPROXIMATELY TEN MILES BEFORE THE IDENTICAL FAILURES RECURRED IN WHICH THE RADIATOR REQUIRED ADDITIONAL COOLANT. THE FAILURES OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTIONS AND THEY INFORMED THAT THERE WAS A TECHNICAL SERVICE BULLETIN REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: RADIATOR ASSEMBLY. THE BULLETIN NUMBER WAS 0638. THE VEHICLE WAS NOT BEING DRIVEN AT THE TIME OF THE COMPLAINT DUE TO THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 50,000.

OUR 2004 MERCURY MONTEREY HAS APPROX.64,000. ON JULY 7,2010 THE TORQUE CONVERTER OUTPUT SHAFT FAILED. THE VEHICLE IS NOW HAVING TO HAVE THE TRANSMISSION REBUILT. APPROXIMATE COST $3,000. *TR

I AM HAVING AN ISSUE WITH MY HATCHBACK. THE EMBLEM HAS A LONG AND LARGE CRACK ON THE LEFT SIDE OF THE EMBLEM. I HAVE NOTICED THAT THERE ARE SEVERAL 2003 MOUNTAINEERS WITH THE SAME ISSUE. I AM AFRAID THAT THE CRACK WILL CAUSE THE GLASS TO BREAK. I NOTICED WHEN I BOUGHT THE VEHICLE THE DEALERSHIP TRIED TO REPAIR THE ISSUE ONCE THEREFORE I FELT THAT I SHOULD ADVISE/COMPLAIN ABOUT THE FAILURE TO SEE IF A RECALL OR A BULLETIN WOULD BE PLACED ON THE VEHICLE TO REPAIR THE ISSUE WITH NO RECOURSE OR RECURRING ISSUE. I AM NOT SURE WHY THIS ISSUE IS OCCURRING BUT I WOULD LIKE FOR THIS ISSUE TO BE REPAIRED AT NOT COST TO ME BECAUSE AGAIN I HAVE FOUND MANY MOUNTAINEERS WITH THE SAME ISSUE AND ALL HAVE BEEN 2003 SO FAR. PLEASE INVESTIGATE AND ASSIST FORD/MERCURY TO PRODUCE A SOLUTION TO THE ISSUE. *TR

LETTER FROM CONGRESSMAN JONES ON BEHALF OF CONSTITUENT RE PROBLEMS WITH THE HEADLIGHTS ON HER 2004 MERCURY GRAND MARQUIS (DOT/I#2010-2172) THE CONSUMER STATED WHILE DRIVING, THE HEADLIGHTS WENT COMPLETELY OUT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. UPON INSPECTION, THE DEALER STATED THE ENTIRE LIGHTING MODULE NEEDED TO BE REPLACED AT A COST OF $700.00. *JB

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE TORQUE CONVERTER FAILED AND CAUSED THE CONTACT TO MOMENTARILY LOSE CONTROL OF THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE DEALER ADVISED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED AT THE CONTACTS EXPENSE. THERE WAS NOT A RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 75,000.

TRUNK LATCH ON KEY FOB DOES NOT REQUIRE AS MUCH PRESSURE AS SAY THE BUTTON TO UNLOCK, LOCK, OR PANIC(EMERGENCY). AT THE SLIGHTEST SWIPE OVER THE TRUNK ICON THE RELEASE IS ENGAGED, THE TRUNK ON THIS VEHICLE HAS BEEN LEFT OPEN AND UNATTENDED SEVERAL TIMES. THIS CAN CAUSE LOSS TO AN OCCUPANT WHO MAY BE TRAVELING WITH VALUABLES. WHEN ENTERING A PASSAGE ON THE FREEWAY SUCH AS A TUNNEL, THE EXTERIOR BRIGHT LIGHTS TURN ON BY THEMSELVES. THE REASON WE KNOW IS BECAUSE THE HIGHBEAM ICON BECOMES ILLUMINATED TO BLUE ON THE DASH PANEL. *TR