MERCURY Complaints

I DROVE A 2004 MERCURY MOUNTAINEER SUV AND AS I WAS TURNING INTO THE APARTMENT COMPLEX FROM A COMPLETE STOP, THE GAS PEDAL CLAMPED DOWN & I COULDN'T GET THE BRAKE TO WORK. MY SUV WAS TOTALED & I RAN INTO A FULL-SIZED PICK-UP TRUCK, WHICH WAS TOTALED TOO. I REPORTED THE PROBLEM TO THE POLICE & MY INSURANCE COMPANY. THE INSURANCE COMPANY TOLD ME NOT TO TELL ANYONE ELSE ABOUT IT. IT WAS LATE EVENING, SO NO KIDS WERE OUT, BUT BEING UNABLE TO CONTROL MY VEHICLE, WHICH TOTALED TWO FULL-SIZED TRUCKS IS SCARY! *TR

2006 MERCURY MOUNTAINEER V8 AWD--WHEN SHIFTING FROM PARK TO DRIVE OR REVERSE IT "CLUNKS" HARD INTO GEAR. THE WRENCH SYMBOL AND THE ENGINE SYMBOL LIGHT UP. THE VEHICLE ALSO DRIVES HARD AS IF IT ISN'T CHANGING GEARS. THE DEALERSHIP WILL ONLY SAY THAT THE FORD TSB RECOMMENDS REPLACING THE TRANSMISSION FLUID AND FILTER, THEN RESEALING WITH FOAM SEAL FIRST BUT REFUSES TO GIVE ME AN ACTUAL DIAGNOSIS OF WHAT IS GOING ON WITH THE CAR. THEY CAN NOT TELL ME THE REAL PROBLEM AND INSIST THAT WE WILL HAVE TO WORK THROUGH THE VARIOUS STEPS ON THE FORD TSBS WHICH MAY OR MAY NOT WORK (BY THEIR OWN ADMISSION) AND THE COST OF FINAL REPAIRS IS COMPLETELY OPEN ENDED. WHEN I QUESTIONED WHAT WE WOULD TRY NEXT AFTER THE TRANSMISSION FLUID/FILTER REPLACEMENT (BECAUSE I WAS SKEPTICAL ABOUT THIS CAUSING THE ISSUE ON A VEHICLE WITH ONLY 43,000 MILES) THEY HAD NO ANSWERS AT ALL. WE HAVE OWNED THIS VEHICLE LESS THAN A YEAR. AN INTERNET SEARCH REVEALS THAT THIS IS A MAJOR ONGOING PROBLEM WITH THIS MODEL BUT FORD REFUSES TO OWN UP TO IT. THERE NEEDS TO BE A RECALL. *TR

2005 GRAND MARQUIS - HEADLIGHTS GO OFF WHEN DRIVING. YOU HEAR A CLICK AND SOMETIMES THEY COME BACK ON AND SOMETIMES THEY DON'T. EXTREMELY DANGEROUS TO BE DRIVING DOWN THE ROAD IN THE DARK AND TO HAVE YOUR HEADLIGHTS GO OUT. THE FORD DEALERSHIP ADVISED ME THAT IT WAS THE LIGHTING CONTROL MODULE THAT WAS BAD. THEY CHARGED ME $143.75 TO TELL ME THIS, THEN THEY WANTED ANOTHER $930.00 TO REPLACE IT. EVEN THOUGH I HAVE AN EXTENDED WARRANTY, I WAS ADVISED THAT THIS PARTICULAR MODULE IS NOT COVERED. I AM NOW ONLY DRIVING THIS VEHICLE IN THE DAY TIME. *TR

RIGHT FRONT WHEEL BEARING WENT OUT AND WAS REPLACED AT 50,000 MILES. I JUST REPLACED THE SAME WHEEL BEARING AT 100,000 MILES. THE TWO REAR BEARINGS HAVE ALSO BEEN DIAGNOSED AS FAILING AND NEED TO BE REPLACED. THIS IS THE FIRST VEHICLE I HAVE HAD WHEEL BEARING PROBLEMS ON. *TR

AUTOMOBILE ENGINE INADVERTENTLY STOPPED RUNNING WHILE DRIVING AT HIGHWAY SPEED WITH CRUISE CONTROL ENGAGED. ONLY INDICATION WAS ILLUMINATION OF ALTERNATOR SYSTEM FAILURE WARNING LIGHT AND TACHOMETER INDICATION OF ZERO. THERE WAS NO ASSOCIATED SHUDDER, LURCHING, OR OTHER PHYSICAL INDICATION THAT ENGINE HAD FAILED. NO ENGINE SERVICE LIGHT OR OTHER INDICATION WAS DISPLAYED. VEHICLE TRANSMISSION WAS PLACED INTO NEUTRAL, RESTART ATTEMPTED, AND ENGINE RESUMED NORMAL OPERATION WITHOUT FURTHER INCIDENT. THIS PROBLEM HAS OCCURRED THREE TIMES IN THE LAST 60 DAYS. VEHICLE WAS TAKEN TO MANUFACTURER DEALERSHIP FOR TROUBLESHOOTING AND REPAIR. TECHNICIANS HAVE FOUND NO APPARENT REASON FOR THE MALFUNCTION AND CLAIM THERE ARE NO FAILURE CODES STORED IN THE ONBOARD VEHICLE OPERATION HISTORY DATABASE. *TR

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE OVERDRIVE OFF WARNING LIGHT ILLUMINATED. THE CONTACT SHUT OFF THE ENGINE AND WHEN RESTARTING THE LIGHT WAS NO LONGER ILLUMINATED. WITHIN SECONDS, THE WARNING LIGHT HAD RE-ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE SECOND AND FOURTH GEARS WERE NOT FUNCTIONING CORRECTLY. THE VEHICLE WAS NOT SERVICED FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 80,000.

MY HUSBAND USES OUR MERCURY VILLAGER VAN FOR HIS WORK. HE WAS GOING TO A JOB AND WAS TRAVELING WHEN HE STATED THE VAN LOST POWER, THE ENGINE ACTUALLY TURNED ITSELF OFF. HE WAS ABLE TO GET OFF THE ROAD BEFORE HE WAS INVOLVED IN AN ACCIDENT. HE PROCEEDED TO TRY RESTARTING THE VAN. IT DID NOT WORK, SO WE HAD THE VAN TOWED TO OUR HOME. HE CHECK TO SEE IF THE MOTOR WAS TIED UP BUT IT WAS FINE.HE CHANGED BATTERIES, BECAUSE DURING THE EVENT, THE BATTERY WAS DRAINED. AFTER ABOUT 3 HOURS, THE VAN MIRACULOUSLY STARTED. WE HAVE SPOKEN TO A COUPLE THAT HAD THIS HAPPEN TO THEM. THEY STATED THAT IF THE OIL GETS CLOSE TO 1 QUART BELOW LEVEL, THE SENSORS AUTOMATICALLY SHUT OFF THE ENGINE. THIS IS DANGEROUS. MY HUSBAND COULD OF BEEN IN A SERIOUS ACCIDENT WHEN THE ENGINE TURNED ITSELF OFF. THERE WERE NO ENGINE LIGHTS SIGNIFYING LOW OIL. PLEASE CHECK AND ADVISE. THANK YOU. *TR

WHILE I WAS DRIVING MY 2007 MERCURY MARINER HYBRID AT 65 MPH ON A HIGHWAY, THE RED TRIANGLE CAME ON AND THE MESSAGE "STOP SAFELY NOW." THE CAR COMPLETELY AND SUDDENLY LOST ALL POWER. I TRIED TO GIVE IT SOME GAS BUT TO NO AVAIL. I PULLED OVER, SHUT IT OFF FOR A FEW MINUTES, AND THEN WAS ABLE TO RESTART IT AND MAKE IT HOME. I HAVE 64,000 MILES ON THE CAR. I SEE THAT THERE ARE SERVICE BULLETINS DESCRIBING THIS PROBLEM, BUT AM UPSET THAT I WAS NOT INFORMED ABOUT IT, ESPECIALLY SINCE THE WARRANTY GOES TO 60,000 MILES. *TR

I RECENTLY HAD TO REPLACE MY TRANSMISSION REPLACED IN MY 2005 MERCURY MONTEGO DUE TO INTER PROBLEMS WITHIN - I WENT ON LINE AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT THE SAME PROBLEM WITH THE TRANSMISSIONS IN FORD AND MERCURY CARS. I TOOK MY CAR IN AND WAS TOLD THERE IS NO RECALL - I TOOK MY CAR TO HAVE IT FIXED AND MY MECHANIC TRIED TO GET PARTS, AND A MANUAL TO HAVE IT FIXED BUT FORD WOULD NOT SELL HIM ANYTHING TO FIX THE TRANSMISSION. BEFORE I GO FURTHER WE FIRST TOOK IT TO THE FORD DEALERSHIP TO SEE HOW MUCHIT WOULD COST THEY SAID IT WOULD START ABOUT 4,000 DOLLARS WE COULD NOT AFFORD THAT AND TOOK IT TO A TRANSMISSION PLACE AND IT WAS FINALLY FIXED AFTER BEING IN THE SHOP 14 DAY DUE TO THE FACT THAT HE COULD NOT GET PARTS OR ANYTHING FROM THE FORD PARTS DEPARTMENT. HE FINALLY HAD TO GET A TOTAL DIFFERENT TRANSMISSION FOR THE CAR. I CONTACTED FORD IN DEARBORN, MICHIGAN A FEW TIMES AND ONLY GOT THE RESPONSE - SORRY THERE IS NOTHING WE CAN DO BECAUSE THERE IS NO RECALLS - I FEEL LIKE SCREAMING THAT WITH A TRANSMISSION THAT WOULD MAKE YOU FEEL LIKE YOU ARE RIDING A BUCKING BRONCO AND THEN IT WOULD SHIFT TO ANOTHER GREAR AND THEN JUST IDLE IN THE MIDDLE OF THE STREET AND YOU WOULD THINK GREAT IT'S GOING TO JUST STOP AND SOMEONE IS GOING TO RUN INTO THE BACK OF ME AND WORST THE SIDE OF THE CAR - IF THAT ISN'T A SAFETY ISSUE I DON'T KNOW WHAT IS - PLEASE CHECK INTO THIS GO ONLINE AND CHECK THE COMPLAINTS -ALSO, THE CAR ONLY HAS 61,000 MILES ON IT AND THAT IS THE COMPLAINTS FROM OTHERS ONLINE. YET FORD WILL DO NOTHING TO ADDRESS THE ISSUE OR EVEN SAY THERE IS A MAJOR PROBLEM. *TR

TOOK MY 2001 SABLE IN TO GET WHEEL ALIGNMENT BUT THEY FOUND BOTH REAR SPRINGS WERE BROKEN. HAD 76,000 MILES ON CAR COST ME $ 670. TO HAVE REPAIRED BY DEALER. *TR