MERCURY Complaints

TL* THE CONTACT OWNS A 2007 MERCURY MONTEGO. THE CONTACT STATED WHILE SITTING AT A COMPLETE STOP, THE VEHICLE INDEPENDENTLY ACCELERATED. THE DEALER DISCOVERED THAT THE THROTTLE BODY ASSEMBLY SENSOR WAS INDICATING A LACK OF FUEL AND CAUSING THE VEHICLE TO ACCELERATE. THE DEALER ADVISED THE THROTTLE BODY WOULD NEED TO BE REPLACED HOWEVER THE PART WAS ON BACKORDER FOR SIX MONTHS. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF A CRASH OCCURRING BEFORE THE PART BECAME AVAILABLE. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 76,000 AND THE CURRENT WAS UNKNOWN.

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING LESS THAN 40 MPH, THE DASHBOARD ILLUMINATED AND THE VEHICLE LOST ALL POWER. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER NOR THE DEALER FOR REPAIRS, DIAGNOSTIC TESTING NOR TO REPORT THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 87,700.

6/16/10 FRONT SPRINGS; COIL SPRINGS BROKE CAUSING DAMAGE AND LOSE TO A 5 MONTH OLD TIRE. I AM IN THE PROCESS OF REPLACING FRONT COIL SPRING AND PURCHASING A NEW TIRE AS THIS JUST HAPPENED YESTERDAY. VERY DANGEROUS TO DRIVE CAR WHEN THIS HAPPENS BUT I HAD TO INVESTIGATE THE PROBLEM. WERE I DRIVING WHEN THIS OCCURRED, IT COULD HAVE BEEN A VERY DANGEROUS SITUATION. *TR

TL* THE CONTACT OWNS A 1999 MERCURY SABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO OPERATE THE VEHICLE SHE NOTICED THE FRONT PASSENGER SIDE SEAT BELT WAS STUCK IN THE ANCHORAGE AND WOULD NOT PULL OUT OR RETRACT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 99V250000 (SEAT BELTS: FRONT: ANCHORAGE). THE VEHICLE WAS NOT SERVICED FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 98,000. UPDATED 10/27/10. *LJ

TL*THE CONTACT OWNS A 2006 MERCURY MONTEGO. WHILE DRIVING AT 70 MPH UP A HILL, THE VEHICLE SUDDENLY SHIFTED OUT OF GEAR, AND MADE A CLUNKING NOISE. PRIOR TO THE FAILURE, THE TRANSMISSION HAD BEEN FLUSHED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THERE WAS A HARSH SHIFTING FAILURE WITHIN THE TRANSMISSION. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR REPAIR COSTS AS THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS 76,394. UPDATED 07/28/10. *LJ UPDATED 08/30/10*JB

MY CAR STALLED WHILE IN THE MIDDLE OF A BUSY INTERSECTION WHILE IN MOTION. LATER FIND OUT THAT I NEED A NEW FUEL PUMP. WAS NOT AWARE IT WAS UNDER RECALL. PAID TO HAVE IT FIXED IN JULY OF 2009. REPAIR SHOP FAILED TO PUT MY VIN, MILEAGE, AND CORRECT YEAR OF VEHICLE ON INVOICE RESULTING IN NOT BEING ABLE TO GET MY MONEY BACK FROM FORD. RECALL WAS GOOD THROUGH JANUARY 31, 2010. MY CAR ONCE AGAIN STALLED WHILE AT A STOP LIGHT SPARKS AND SMALL FLAMES WHEN ATTEMPTING TO START AFTER STALLING. ELECTRICAL PROBLEM, AND FORD IS DOING NOTHING ABOUT IT. I REPLACED THE BATTERY AND STILL NO CRANK OR CLICKING. ALSO LISTED AS A RECALL. SPEND $651.02 TO HAVE FUEL PUMP FIXED AND NOW CAN'T GET MY MONEY BACK BECAUSE REPAIR SHOP DID NOT FILL OUT INVOICE CORRECTLY. NOW WILL HAVE TO POSSIBLY PAY OVER A $1,000.00 TO FIX THE ELECTRICAL ISSUE... WHEN THE FUEL PUMP WAS FIXED, THE SHOP FAILED TO SECURE THE GAS TANK CORRECTLY CAUSING FUEL TO POUR OUT WHILE DRIVING AT A RATE OF A GALLON PER MINUTE. FORD IS NOW DOING EVERYTHING THEY CAN TO AVOID PAYING ME BACK FOR THE RECALL SERVICES AFTER I WAS INFORMED BY A FORD CUSTOMER SERVICE REP THAT I WOULD BE PAID BACK. I HAVE BEEN BACK AND FORTH FOR WEEKS NOW TO THE DEALERSHIP AND I HAVE BEEN TOLD OVER AND OVER AGAIN WITH A NEW EXCUSE EVERYTIME AS TO WHY THEY CAN NOT REPAY ME... *TR

I OWN A 2002 MERCURY MOUNTAINEER. THE TAILGATE DEVELOPED A CRACK BETWEEN THE EMBLEM AND THE REAR GLASS LIFT. IT WAS FIXED ONCE ALREADY AND HAS SINCE CRACKED AGAIN. SINCE THIS CRACK HAS DEVELOPED, THE DOOR AJAR LIGHT HAS COME ON. I HAVE NOTICED THE SAME CRACK IN ALMOST EVERY FORD EXPLORER AND MOUNTAINEER THAT I SEE. I CONTACTED THE DEALER TO HAVE IT REPAIRED AGAIN AND WAS TOLD THAT THEY ONLY COVER THE REPAIR ONCE. I DON'T FEEL I SHOULD HAVE TO PAY OUT OF POCKET FOR AN OBVIOUS MANUFACTURING DEFECT. I THEN CONTACTED FORD AND WAS TOLD THERE IS NOTHING THEY CAN DO FOR ME. KEEP IN MIND, I HAVE ALSO HAD NUMEROUS VISITS FOR MY TRANSMISSION HAVING ISSUES FROM THE BEGINNING AND I HAVE ALSO HAD ISSUES WITH THE CRUISE CONTROL WHERE IT SUDDENLY "TAKES OFF" AND GOES REALLY FAST. FORD NEEDS TO STAND BY IT'S VEHICLES AND FIX THEM WHEN THERE ARE OBVIOUS MANUFACTURER DEFECTS! *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 4-5 MPH OUT OF A DRIVEWAY, THE CONTACT OBSERVED AN UNUSUAL NOISE COMING FROM THE VEHICLE. ON A SEPARATE OCCASION, THE NOISE WAS OBSERVED AGAIN. THE CONTACT REMOVED THE REAR DRIVERS SIDE WHEEL AND DISCOVERED THE COIL SPRING WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 39,750.

BOTH REAR SUSPENSION COIL SPRINGS ON MY 2002 MERCURY SABLE BROKE AT THE SAME TIME. THEY HAVE BEEN REPLACED. WHY ISN'T THIS A RECALL SINCE IT SEEMS TO BE A COMMON PROBLEM WITH BOTH THE SABLE AND FORD TAURUS? *TR

THE PASSENGER SIDE FRONT DOOR FLEW OPEN WHILE DRIVING. THE DOOR WAS IN LOCKED POSITION AND OPENED WHILE GOING AROUND A CURVE IN THE ROAD. PASSENGER WAS WEARING SEATBELT SO NO INJURY OCCURRED. ATTEMPTS WERE MADE TO CLOSE DOOR, HOWEVER IT OPENED UNDER SLIGHTEST OF PRESSURE, EVEN WHEN LOCKED. DOOR WAS TIED CLOSED WITH ROPE AND TAKEN TO DEALERSHIP FOR REPAIR. THE LATCH ASSEMBLY ON THE DOOR WAS FOUND TO BE BROKEN AND REPLACED. *TR