MERCURY Complaints

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED THE CONTACT ATTEMPTED TO CLOSE THE WINDSHIELD ON THE REAR LIFT GATE AND IT SHATTERED. THE DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT NHTSA RECALL # 01I010000, VISIBILITY GLASS, SIDE/REAR HAD ALREADY BEEN SERVICED ON THE VEHICLE. PRIOR TO THE RECENT FAILURE THE CONTACT HAD THE REAR WINDSHIELD REPAIRED ON 4 DIFFERENT OCCASIONS. THE DEALER STATED THAT THE THREE YEARS AGO THE WINDSHIELD RECALL REPAIR WAS SATISFIED. THE MOST RECENT REPAIR WAS MADE IN APRIL OF 2007. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 80,000.

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH THE HEADLIGHTS SUDDENLY SHUT OFF WITHOUT WARNING CAUSING THE CONTACT TO TURN ON THE HIGH BEAMS TO SEE THE ROAD. THE FAILURE REOCCURRED ONE WEEK LATER WHILE TRAVELING AT 25 MPH WHEN THE HEADLIGHTS STOPPED FUNCTIONING WITHOUT WARNING. THE CONTACT CONTINUED TO TURN THE LIGHTS ON AND OFF UNTIL THEY REMAINED ON. THE CONTACT WAS DISPLEASED SINCE SHE WORKS AT NIGHT AND WAS CONCERNED ABOUT THE SAFETY RISK WHEN THE HEADLIGHTS SHUT OFF WITHOUT WARNING. THE APPROXIMATE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 1000.

I OWN A 2004 MERCURY MOUNTAINEER. THE HINGES HOLDING THE REAR WINSDHIELD IN PLACE BROKE AND MY WINDSHIELD FELL OUT. I UNDERSTAND THERE WAS A RECALL ON THE FORD EXPLORER FOR THE SAME ISSUE BUT NOT FOR THE MERCURY MOUNTAINEER. SINCE THERE ARE NO RECALLS FOR MY VEHICLE I AM RESPONSIBLE FOR PAYING ON THE REPAIRS AND I FEEL THIS IS A SAFETY RECALL ISSUE. *DT

WAS ON MY WAY HOME FROM WORK AND HEARD A LOUD SCREECH, SINCE I WAS JUST DOWN THE STREET FROM MY HOME I PULLED IN MY DRIVEWAY AND THE TIRE BLEW. UPON INSPECTION I NOTICED THE TIRE WAS COMPLETELY SLASHED FROM THE FRONT RIGHT COIL SPRING BREAKING. NEW COIL SPRING STRUT SHOCK AND AXLE. *TR

FATIGUE CRACKING OF THE COOLANT CROSSOVER PASSAGE OF THE ALL NYLON-COMPOSITE INTAKE MANIFOLD ON OUR 1999 MERCURY GRAND MARQUIS. (VIN # [XXX]). COMPONENT HAS FAILED, RESULTING IN REPLACEMENT, COSTING $888.00 COMPONENT WAS SUBJECT TO RECALL (HTTP://FORDMANIFOLDSETTLEMENT.COM/NOTICE.HTML). CONTACTED FORD CUSTOMER CARE PHONE LINE. THEY HAVE REFUSED TO COMPENSATE US OR THIS REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LTR FWD EMAIL FM (NY) REPORTING INCIDENT OF SUDDEN UNINTENDED ACCELERATION FM OWNER OF A 2007 MERCURY GRAND MARQUIS, REPLY TO MASSAPEQUA PARK DISTRICT OFC. *TGW THE CONSUMER STATED WHILE DRIVING ON THE TURNPIKE, THE VEHICLE SUDDENLY ACCELERATED AND HE COULD NOT STOP IT, UNTIL HE TURNED OFF THE ENGINE AND COASTED QUITE A DISTANCE. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THE DEALER CLAIMED THERE WAS CARBON BUILDUP IN THE AIR FILTER WHICH CAUSED THE SUDDEN ACCELERATION. THE CONSUMER STATED HE EXPERIENCED THE SAME PROBLEM AGAIN. THE CONSUMER BELIEVED IT IS THE SAME PROBLEM TOYOTA'S ARE HAVING. *JB

2005 MERCURY MONTEGO HAS CLOSE TO 90K MILES. KEPT IN GREAT CONDITION BUT THE TRANSMISSION IS GIVING SAME SIGNS AS REPORTED MANY TIMES ON THIS THREAD. JERKING BETWEEN GEARS AND KICKING BACK REALLY HARD. THE COMPANY WILL HEAR US IF WE JOIN TOGETHER WE'RE LEARNING THAT WITH TOYOTA. LET'S GET TOGETHER AND FIGHT THIS ONE.. IT'S NOT FAIR!!!! FACEBOOK ME [XXX] AND LET'S GET A PLAN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR 2002 MERCURY MOUNTAINEER'S TRANSMISSION BLEW AFTER 116,000 MILES. WE HAVE SPOKEN WITH SEVERAL TRANSMISSION SHOPS TO GET AN ESTIMATE TO FIX IT AND THEY ALL TOLD US THE MOUNTAINEER IS FAMOUS FOR THIS DEFECT AND NO ONE, INCLUDING NHTSA HAS DONE ANYTHING ABOUT THIS. I THINK IT IS GROSSLY UNJUST THAT A CAR'S TRANSMISSION FAILS AFTER ONLY 90-100,000 MILES AND IT'S SO COMMON THAT IT IS APPARENTLY ACCEPTED. THIS IS WRONG. I AM CERTAIN IF YOU INVESTIGATE THE SHEER NUMBER OF MOUNTAINEERS WITH THIS PROBLEM THAT IT WILL PROMPT A RECALL AND AT LEAST A FIX AT NO COST TO THE UNSUSPECTING OWNER WHO HAS FAITHFULLY MAINTAINED THEIR VEHICLE IN EVERY WAY, ONLY TO HAVE THIS HAPPEN. *TR

LOUD BANGING NOISE COMING FROM THE RIGHT REAR SUSPENSION AREA WHEN GOING OVER SPEED BUMPS AND MAKING RIGHT HAND TURNS. I HAVE HAD THE CAR BACK TO THE DEALERSHIP 13 TIMES AND THEY HAVE TOLD ME NOT TO BRING IT BACK, THAT I NEED TO LEARN TO LIVE WITH IT. *TR

TL*-THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED, AND WHEN THE CONTACTS DAUGHTER, SEATED IN THE PASSENGERS SEAT SECURED THE SAFETY SEAT BELT.AN INADVERTENT DEPLOYMENT OF THE AIRBAG OCCURRED. THE PASSENGER SUSTAINED MINOR INJURIES AND WAS TAKEN TO THE HOSPITAL. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTIONS WHICH THERE WERE NO RESOLUTIONS. THE VEHICLE HAD NOT BEEN DRIVEN SINCE OCTOBER 9, 2009 DUE TO THE SAFETY HAZARD. THE CONTACT CONTINUES TO WAIT FOR A RESPONSE FROM THE AUTHORIZED DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 75,000. UPDATED 11/16/10. *LJ