MERCURY Complaints

ON DECEMBER OF 2007, I DROVE INTO MY GARAGE AT A SLOW SPEED. I APPLIED THE BRAKES TO BE ABLE TO PARK THE SUV. THE CAR WOULD NOT STOP UNTIL IT HIT THE INNER WALL OF THE HOUSE. THE AIR BAG DID NOT GO OFF AFTER THE IMPACT.. TOOK THE CAR IN AFTER REPAIR TO FRONT OF CAR WAS DONE. THE DEALER'S SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG. 01/10/08 ON JUNE 17, 2008, MY HUSBAND WAS PARKING THE CAR TO LET ME OUT TO GO TO THE DOCTOR'S OFFICE, THE SUV WOULD NOT STOP UNTIL MY HUSBAND PUT THE SUV IN PARK AND SHUT THE ENGINE OFF. *TR

MY 2004 MERCURY MOUNTAINEER ACCELERATED ON IT'S OWN AS I WAS PULLING INTO A PARKING SPACE. THE VEHICLE MADE A ROARING SOUND. MY FOOT NEVER LEFT THE BRAKE PEDAL AND I COULD NOT STOP IT. I JUMPED THE CURB, WENT OVER A GRASSY AREA, OVER THE SIDEWALK AND DID NOT STOP UNTIL I HIT A CONCRETE BUILDING AT APPROXIMATELY 25-30 MILES PER HOUR. IT CAUSED SIGNIFICANT DAMAGE TO THE BUILDING AND TO THE CAR. AIRBAG DID NOT DEPLOY. I HAVE HAD THE BODY DAMAGE REPAIRED AND MY AUTO INSURANCE HAS PAID OVER $3,000 FOR THAT. MY HUSBAND TOOK IT TO OUR NEAREST FORD DEALER WHERE THEY RAN A DIAGNOSTIC AND IT SHOWED AN ELECTRONIC MALFUNCTION. THEY SAID THE THROTTLE BODY ASSEMBLY NEEDS REPLACING. THE TECHNICIAN DID NOT GIVE US A PRINT-OUT AND SAID HE COULDN'T FIND IT WHEN WE CHECKED BACK LATER. WE CONTACTED FORD MOTOR COMPANY TO SEE IF THEY WOULD PAY FOR THE REPLACEMENT BECAUSE OUR INSURANCE WOULD NOT. THEY ALSO WILL NOT PAY FOR IT, BUT SENT US TO ANOTHER FORD DEALER TO RUN A DIAGNOSTIC ON THE AIRBAGS. AFTER EXPLAINING MY ORDEAL TO THE TECHNICIAN, HE AGREED TO ALSO CHECK THE THROTTLE BODY. HE SAID THEIR DIAGNOSTIC TEST SHOWS NO PROBLEMS WITH THE AIRBAG OR THE THROTTLE BODY! HE ALSO STATED THAT THE FIRST DEALER COULD HAVE WIPED IT FROM THE MEMORY OF THE COMPUTER. AFTER MY HUSBAND SPOKE WITH A CUSTOMER SERVICE REP AT FORD MOTOR COMPANY TODAY, SHE SAID SHE WOULD REQUEST THAT THE DEALER WHO RAN THE FIRST DIAGNOSTIC TEST SEND US A COPY OF THE PRINT-OUT THAT HE COULDN'T FIND FOR US. THE CAR IS GOING BACK INTO THE SHOP TOMORROW AT A LOCAL PRIVATE MECHANIC (NOT A FORD DEALER TECHNICIAN) AND WE WILL TAKE IT FROM THERE. AS OF TODAY, NOTHING HAS BEEN REPAIRED OTHER THAN THE BODY DAMAGE. *TR

TL* THE CONTACT HAS A 2002 MERCURY MOUNTAINEER. THE CONTACT FEELS THAT THE VEHICLE IS EXPERIENCING THE SAME FAILURE AS RECALL CAMPAIGN (04V442000) ISSUED FOR THE 2002 FORD EXPLORER. THE VEHICLE HAS A CRACK GOING FROM THE GLASS ALL THE WAY DOWN PAST THE MOUNTAINEER EMBLEM ON THE BACK HATCH OF THE VEHICLE. THE CONTACT HAS HEARD OF REAR WINDOWS EXPLODING ON THE FORD VEHICLE BECAUSE OF THIS PROBLEM AND THINKS THIS IS A SAFETY HAZARD FOR THIS VEHICLE. THE FAILURE MILEAGE WAS 52489 AND THE CURRENT MILEAGE WAS 53000.

TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. HE STATED THAT HE HIT A DEER IN DECEMBER OF 2009 AND THE AIR BAGS DID NOT DEPLOY. HE DROVE THE VEHICLE TO THE DEALER AND THE DEALER SAID THEY WOULD ORDER A NEW AIR BAG FOR HIM. THE DEALER STATED THAT THE PART IS ON BACK ORDER. THE CONTACT STATED IT HAD BEEN 5 MONTHS SINCE THE DEALER ORDERED THE PART. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 15,000.

I BOUGHT A 1995 MERCURY SABLE. THE PERSON I BOUGHT IT FROM SAID IT HAD ALL NEW BRAKES, SPRINGS, FILTERS, SENSORS, RADIATOR, ETC. WHEN I TOOK IT TO MY MECHANIC LAST WEEK (FRIDAY), HE SAID THERE IS A NUMBER OF ILLEGAL THINGS ON IT AND IT NEEDS 1500$ WORTH OF WORK TO MAKE IT SAFE. HE SAID IT WAS A LEMON AND I SHOULD CONTACT THE PERSON THAT SOLD IT TO ME, SO I DID, I BROUGHT HIM TO THE MECHANIC SO HE COULD HEAR EVERYTHING ILLEGAL AND UNSAFE AND BROKEN ABOUT IT. HE STATED IN FRONT OF THE MECHANICS THAT HE WOULD BE REFUNDING MY MONEY ON MONDAY (TODAY). WHEN I CALLED TODAY THEY TOLD ME TO BAD I'M NOT GETTING MY MONEY BACK. WE BOUGHT IT AS IS AND OH WELL. I HAVE A DETAILED LIST OF PROBLEMS WITH THIS CAR FROM MY MECHANIC. *TR

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT OPENED HER SUNROOF AND THE LIFT ON THE PASSENGER SIDE DID NOT OPEN. THE CONTACT INFORMED THE DEALER AND THEY STATED THAT SHE WOULD HAVE TO HAVE THE LINER AND MOTOR REPAIRED. AFTER RESEARCHING THE PROBLEM SHE HAS FOUND SEVERAL CONSUMERS THAT HAS EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT CONTACTED AS OF YET. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 141000 AND THE APPROXIMATE CURRENT MILEAGE WAS 144500.

MY WIFE WAS DRIVING HER 2001 MERCURY SABLE AND WHEN SHE TOOK HER FOOT OFF OF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE AT A HIGH RATE OF SPEED. SHE DIDN'T DRIVE THE CAR FOR A YEAR. I TOOK THE CAR TO THE DEALER AND A COUPLE OF GARAGES AND NOBODY COULD FIND THE PROBLEM. I FINNALY TRIED TO FIX IT MYSELF AND FOUND THE PROBLEM TO BE A BROKEN RETAINER RING AT THE END OF THE CRUISE CONTROL CABLE BY THE TROTTLE BODY. I NEVER REPLACED THE RETAINER DUE TO FEAR IT WOULD BREAK AGAIN AND MAYBE CAUSE AN ACCIDENT. I TIED THE CABLE BACK WITH A TIE WRAP. I DID CALL AND REPORT THIS INCIDENT, BUT NEVER HEARD ANYTHING. NOW WITH ALL THE NEW RECALLS I WANTED TO REPORT IT AGAIN. THANK YOU. *TR

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT WHILE BACKING OUT OF DRIVEWAY AT 5 MPH, THE DRIVER SIDE TIRE SUDDENLY EXPLODED. WHEN THE VEHICLE WAS PUT ON A JACK, A PIECE OF THE FRONT COIL SPRING WAS ON THE GROUND, AND THE TIRE WAS CUT ALL THE WAY AROUND. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALERSHIP; SHE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY COULD OFFER NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 165,000. UPDATED 4/23/10 *CN THE SPRING DID NOT HAVE ANY VISIBLE CORROSION, IT JUST BROKE IN HALF. UPDATED 06/04/10.*JB

I HAVE A 2003 MERCURY MOUNTAINEER. I WAS STOPPED TO GET FUEL. I PUT MY SUV IN PARK TO GET OUT. I WAS LEAVING MY KEYS IN IT. WHEN I STEPPED OUT AND WALKED TO THE REAR, MY SUV STARTED ROLLING BACKWARDS. I HAD TO RUN BACK AN JUMP IN IT AND HIT THE BRAKE. I LOOKED AT THE GEAR SHIFTER AN IT DIDN'T GO INTO PARK. IT STOPPED IN THE MIDDLE OF P AND R. IF I HAD LOCKED THE DOORS I WOULD NEVER BEEN ABLE TO GET INSIDE BEFORE IT HIT THE FUEL PUMPS. IT HAS BEEN STOPPING AT THAT SPOT EVERY TIME I PUT IT IN PARK. *TR

I WAS DRIVING HOME FROM WORK WHEN MY CAR TOLD ME TO HAVE MY TRANSMISSION CHECKED. I TOOK IT TO THE SHOP AND THE MECHANIC TOLD ME THAT I HAVE TO HAVE MY TRANSMISSION REBUILT. THE CAR ONLY HAS 70,000 MILES ON IT, AND I BOUGHT IT WHEN IT HAD 31,000 MILES IN 2007. THE MECHANIC PROCEEDED TO INFORM ME THAT THE MAKE AND MODEL OF MY CAR HAS CONTINUOUS PROBLEMS WITH THE TRANSMISSION, AND THAT HE ALONE HAD FIXED AT LEAST 10 OR 12 WITHIN THE PAST FEW MONTHS. *TR