MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2008 MERCURY MARINER- MINNEAPOLIS, MN
I HAVE BEEN HAVING PROBLEMS WITH MY 2008 MERCURY MARINER TRANSMISSION DURING THE WINTER OF 2010 AND CONTINUING. WHEN THE ENGINE IS COLD THE TRANSMISSION SLIPS. WHEN I ACCELERATE THE ENGINE REVS AND THEN SLAMS INTO GEAR. FURTHERMORE, WHILE SITTING AT A STOP SIGN OR TRAFFIC LIGHT WITH MY FOOT ON THE BRAKE, THE ENGINE WILL REV UP THEN SHIFT IN ANOTHER GEAR THEN WHEN TAKING OFF THE VEHICLE SLAMS INTO GEAR. ON MORE THAN ONE OCCASION, THE VEHICLE WILL CUT OFF COMPLETELY WHEN IDLING AT A TRAFFIC LIGHT. THE REVVING AND ENGINE CUTTING OFF IS GETTING WORSE WHEN THE ENGINE IS COLD OR WARM. *TR
Source: NHTSA WEB SITE -
2002 MERCURY SABLE- NO. ATTLEBORO, MA
IN FEBRUARY 2010 WHILE LEAVING OUR HOME HEADING TOWARDS HIGHWAY I NOTICED THE CAR HANDLING UNUSUAL. PULLED OFF TO THE SIDE AND HAD A FRONT LEFT FLAT TIRE. HAD THE TIRE CHANGED IT WAS TOTALLY SHREDDED ON THE INSIDE AND WAS NOT ABLE TO MOVE THE CAR. AFTER INSPECTING THE TIRE THERE WAS A PIECE OF BROKEN COIL SPRING INSIDE THE TIRE. MY CAR NOW SITS IN THE DRIVEWAY BECAUSE OF THE COST FORD WANTS TO REPAIR THE PROBLEM AND IF I HAVE IT REPAIRED "I CAN PURSUE A REFUND IF A RECALL IS MADE". THIS HAS CAUSED NOW THE NEED TO ALSO HAVE TO PURCHASE NEW TIRES. *TR
Source: NHTSA WEB SITE -
2002 MERCURY SABLE- NEW BEDFORD, MA
HI I AM WRITING ABOUT MY 17-YEAR-OLD SON'S CAR. IT IS A 2002 MERCURY SABLE. HE HAD A BLOW-OUT 4 NIGHTS AGO WHICH PROMPTED HIM TO CALL AAA TO CHANGE IT AT 11:30 P.M. THE NEXT DAY WE WENT TO GET A NEW TIRE FOR THE FRONT PASSENGER SIDE, THEY PUT A NEW TIRE ON IT, WE PAID THEM AND PROCEEDED TO BACK OUT OF THE DRIVEWAY AND THE TIRE WENT FLAT. THE MECHANIC THEN TOOK THE TIRE OFF AND TOLD US WE HAD A BROKEN COIL SPRING THAT WAS PUNCTURING THE TIRES. WE THEN TOOK THE CAR TO THE GARAGE TO HAVE THIS SPRING REPLACED FOR $150 AND UPON DRIVING THE CAR INTO THE SHOP THE OTHER SIDE BROKE AND PUNCTURED THE LEFT TIRE. SO NOW MY BILL IS UP TO $300 ALREADY AND HE HASN'T EVEN CHECKED THE REAR COILS YET. IT IS VERY FRUSTRATING TO ME TO SEE THAT THEY HAD RECALLS FOR THE 2001 SABLE AND OBVIOUSLY THEY HAVEN'T FIXED THE PROBLEM. THIS WAS A VERY TERRIFYING THING FOR ME TO DRIVE TO STAY WITH MY SON WHILE WAITING FOR AAA AND TO SEE THIS TIRE THAT WAS SPLIT IN HALF. MY SON WAS ONLY MINUTES FROM GETTING ONTO THE HIGHWAY WHERE THIS COULD HAVE BEEN A HORRIFIC ACCIDENT. I HAVE READ LOTS OF COMPLAINTS ON THE INTERNET ABOUT THE 2002 HAVING PROBLEMS SO MY QUESTION IS WHY HASN'T ANYTHING BEEN DONE YET. I SURE HOPE IT DOESN'T HAVE TO COME TO SOMEONE GETTING HURT OR EVEN WORSE BEFORE THIS PROBLEM IS FIXED. *TR
Source: NHTSA WEB SITE -
2006 MERCURY MARINER- HARAHAN, LA
I PURCHASED MY MERCURY MARINER 2006 IN 2005. WHILE UNDER WARRANTY, I BROUGHT IN THE VEHICLE SEVERAL TIMES TO THE DEALERSHIP FOR SERVICE DUE TO THE GAS PEDAL STICKING. I WOULD TRY TO ACCELERATE AND IT WOULD STICK AND NOT ACCELERATE. AFTER SEVERAL VISITS THEY DETERMINED IT WAS A FLUID PROBLEM OR IT NEEDED TO BE CLEANED. THE PROBLEM STILL PERSISTED AFTER MAINTENANCE WAS PERFORMED. AT MY LAST VISIT, THE PART WAS REPLACED. THE PEDAL STILL STICKS, BUT I AM NOW OUT OF WARRANTY AND CANNOT AFFORD TO PLAY GUESSING GAMES WITH MY DEALERSHIP AT COSTS TO ME. ON A COUPLE OF OCCASIONS THE VEHICLE DID ACCELERATE RAPIDLY WITHOUT CAUSE, HOWEVER MY MAIN PROBLEM HAS BEEN THE GAS PEDAL STICKING. IT TYPICALLY HAPPENS DURING COLD HUMID CLIMATE. *TR
Source: NHTSA WEB SITE -
2007 MERCURY GRAND MARQUIS- CHAPIN, SC
THE FUEL GAUGE WILL NOT COME OFF EMPTY AFTER FILLING THE GAS WITH GAS. IT TAKES A LONG WHILE (30 MINUTES) TO GET TO WHERE IT SHOULD BE. *TR
Source: NHTSA WEB SITE -
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2009 MERCURY SABLE- CHELSEA, MI
MERCURY SABLE 2009 WINDSHIELD WIPERS CLOG WITH SNOW AND MAKE WINDSHIELD COMPLETLY OPAQUE. SCRAPING SNOW/SLUSH OFF ONLY WORKS FOR FIVE MINUTES. I HAVE HAD TO PULL OFF TO ROADSIDE IN TRAFFIC TO REPEATEDLY CLEAN THE WINDSHIELD. WIPERS CANNOT BE ADEQUATLY CLEANED DURING EVENT. *TR
Source: NHTSA WEB SITE -
2001 MERCURY SABLE- EAST MEADOW, NY
MY WIFE PURCHASED A 2001 MERCURY SABLE LS ON 1/31/01,I DROVE THE AUTO FOR 2 DAYS, WHEN I PUT THE AUTO IN GEAR THE GAS PEDAL REACTED AS THOUGH THE PEDAL WAS PUSHED TO THE FLOOR BOARD. I CALLED PORT MOTORS AND TOLD THEM ABOUT THE SITUATION AND TOLD THEM I REFUSED TO DRIVE THE AUTO. THE NEXT DAY THEY CAME AND TOWED THE AUTO AWAY. WHEN I WENT TO THE DEALER THEY GAVE ME ANOTHER AUTO,FOR WHICH I STILL HAVE THE OLD VIN #. AFTER DRIVING THE NEW AUTO THEY GAVE I BEGAN HAVING THE SAME PROBLEMS. OVER THE PAST 8 YEARS THE ACCELERATOR PROBLEM HAS OCCURRED ABOUT 9 OR 10 TIMES. WHEN I PUT THE CAR IN GEAR I ALWAYS MAKE SURE MY FOOT IS ALWAYS ON THE BRAKE AS I FEAR THE AUTO WILL ACCELERATE AS THOUGH THE PEDAL GOES TO THE FLOOR,MY WIFE REFUSES TO DRIVE THIS AUTO AND I WILL NOT LET ANYONE DRIVE AS I DON'T KNOW WHEN THIS RACING WILL OCCUR. I HAVE REPORTED THIS TO FORD MOTOR BUT GOT KNOW POSITIVE RESPONSE, I ALSO REPORTED THIS TO NATIONAL SAFETY BOARD AND THEY GAVE ME A COMPLAINT #. *TR
Source: NHTSA WEB SITE -
2005 MERCURY MARINER- BUENA PARK, CA
TL*THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE THE CONTACT WAS DRIVING 55 MPH THE VEHICLE HAD SUDDENLY BEGAN TO SURGE FORWARD CAUSING THE CONTACT TO APPLY THE BRAKES IN ORDER TO STOP THE VEHICLE FROM ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT HAD THE TRANSMISSION TORQUE CONVERTER AND THROTTLE SENSOR REPLACED. THE CONTACT NOTICED PRIOR THAT THE REAR END OF THE VEHICLE WOULD JERK WHENEVER IT WAS DRIVEN UP AN INCLINE. THE CURRENT AND FAILURE MILEAGES WERE 61000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 MERCURY MOUNTAINEER- SHADY SPRING, WV
SHIFTING GEARS FROM REVERSE TO DRIVE WHEN GEAR SHIFTER BROKE OFF IN MY HAND LEAVING CAR STUCK IN REVERSE WITH NO WAY OF CHANGING GEARS. HAD TO HAVE COMPLETE STEERING COLUMN REPLACED BECAUSE COLUMN IS NOT DESIGNED TO LET YOU REPLACE THE BROKEN PART ONLY. HAD TO SEARCH FOR THE PART IN JUNK YARDS AND ALL THE COLUMNS THAT COULD BE FOUND IN JUNKYARDS HAD THE SAME TROUBLE BROKEN OFF SHIFTER. HAD TO ORDER A NEW STEERING COLUMN AND I DO HAVE THE OLD COLUMN AND RECEIPTS. *TR
Source: NHTSA WEB SITE -
2004 MERCURY MONTEREY- FOUNTAIN HILL, PA
I HAVE A 2004 MERCURY MONTEREY THE TRANSMISSION WENT ON IT AT 56,000 MILES I'VE BEEN READING ON THE NET THAT IT'S HAPPENING TO ALOT OF THE SAME VEHICLES AROUND THE SAME MILES. THE VAN WAS DRIVING FINE AND IT JUST QUIT NO NOISE NO WARNINGS NOTHING JUST QUIT. *TR
Source: NHTSA WEB SITE