MERCURY Complaints

SOMETIMES WHEN I GO FROM A STOP POSITION OR SLOW DOWN AND YOU WANT TO ACCELERATE, YOU PUT YOUR FOOT DOWN AND GET NOTHING, WHEN TAP HARDER ON IT, IT WILL LURCH FORWARD, AND WHIP BACK YOUR PASSENGERS (CHILDREN). IT SEEMS TO OCCUR WHEN HUMIDITY IS HIGHER, REGARDLESS OF SEASON. *TR

TL*THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. WHILE DRIVING 65 MPH AND THE HEADLIGHTS SUDDENLY SHUT OFF. THE VEHICLE WAS TOWED. THE CONTACT DROVE TO A DEALER AND THE DEALER INFORMED THE CONTACT THAT A 25 AMP FUSE WAS IN PLACE OF A 20 AMP FUSE AND CAUSED THE HEADLIGHTS TO STOP WORKING. THE DEALER REPLACED THE FUSE AND NO OTHER FAILURES HAVE OCCURRED. THE CONTACT ALSO STATED THAT THE VEHICLE HAS NEVER EXPERIENCED ANY ELECTRICAL PROBLEMS AND HE DOES NOT FEEL COMFORTABLE DRIVING IT. THE FAILURE MILEAGE WAS 149,000.

TL*THE CONTACT OWNS A 1999 MERCURY VILLAGER. WHILE THE CONTACT WAS PULLING INTO A PARKING SPACE THE VEHICLE SUDDENLY SURGED FORWARD WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A POLE. THE CONTACT PREVIOUSLY NOTICED THAT THE VEHICLE WOULD SURGE FORWARD WHENEVER IT CAME TO A STOP. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THERE WERE NO PRIOR WARNINGS. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 140,000.

REAR COIL SPRING FAILURE - COMPLETELY BROKEN IN TWO POSES A MAJOR SAFETY PROBLEM. *TR

ABOUT 1 OUT OF EVERY 100 TIMES I DRIVE MY 2007 MERCURY MONTEREY VAN, THE "ADVANCETRAC" SYSTEM ENGAGES FOR NO APPARENT REASON. I LOSE CONTROL OF ACCELERATION, AND MUST PULL OVER, STOP, AND COMPLETELY SHUT DOWN THE VAN, AND START IT UP AGAIN TO REGAIN CONTROL. I HAVE TAKEN IT TO THE DEALER AND TOLD THEM ABOUT IT, BUT THEY DON'T DO ANYTHING BECAUSE THEY SAY IT DOESN'T HAPPEN WHEN THEY TEST DRIVE IT. THIS HAS OCCURRED ON SUNNY DAYS, ON DRY PAVEMENT, ON HIGHWAYS, BACK ROADS, ANYTIME ANYWHERE REALLY. I HAVE NOT BEEN IN AN ACCIDENT BECAUSE OF IT, BUT HAVE ALMOST BEEN HIT SEVERAL TIMES TRYING TO GET OUT OF THE WAY WHEN IT HAS HAPPENED. IT IS ALWAYS VERY SCARY AND VERY FRUSTRATING THAT THE DEALER WON'T DO ANYTHING ABOUT IT. *TR

AUTOMATIC TRANSMISSION - WHEN THE VEHICLE IS IN DRIVE AND STOPPED ON A HILL THE CAR WILL ROLL BACK WHEN YOU REMOVE YOUR FOOT FROM THE BREAK EVEN WHEN IN DRIVE. THIS IS AN ONGOING ISSUE. YOU NEED TO USE BOTH FEET WHEN ON A HILL, ONE ON THE BRAKE AND THE OTHER ON THE GAS TO AVOID ROLLING BACK INTO ANOTHER CAR. WHEN THE LOCAL DEALER WAS IN BUSINESS THEY INDICATED THIS WAS NORMAL. AT THIS TIME I HAVE NO LOCAL MERCURY DEALER TO REVIEW THIS SITUATION. *TR

WE WERE TRAVELING DOWN THE ROAD AT ABOUT 50 MPH WHEN ALL FORWARD MOMENTUM WAS LOST. WE COASTED TO THE SIDE OF THE ROAD WHERE WE ATTEMPTED TO PUT THE VEHICLE INTO GEAR. THE VEHICLE WOULD NOT GO INTO ANY GEAR. TRANSMISSION SPECIALIST SUSPECTS TORQUE CONVERTER FAILURE POSSIBLY TRANSMISSION DAMAGE. THIS IS EXTREMELY CONCERNING SINCE THIS VEHICLE IS LOW MILEAGE (59,129) AND HAS A PERFECT MAINTENANCE HISTORY. *TR

MY MERCURY MOUNTAINEER IS HAVING TRANSMISSION ISSUES. I HAVE READ THROUGH EVERYTHING I COULD FIND AND APPARENTLY THIS IS A VERY COMMON PROBLEM WITH THE 2002 FORDS YET THEY ARE UNWILLING TO DO ANYTHING TO FIX IT. I WAS DRIVING DOWN THE FREEWAY WITH MY 7 MONTH OLD DAUGHTER WHEN THE TRANSMISSION DECIDE TO SLIP OUT OF GEAR AND LUCKILY I WAS IN THE SLOW LANE AND ABLE TO GET ONTO THE EMERGENCY LANE WITHOUT GETTING HIT BECAUSE I WAS NO LONGER ACCELERATING OD LIGHT STARTED BLINKING RIGHT BEFORE THIS HAPPENED. I TALKED TO MY MECHANIC AND WAS INFORMED THAT FORDS TRANSMISSION IN 2002 WAS BAD AND HE REBUILD/REPLACES MORE ON THAT VEHICLE THAN ANY OTHER VEHICLE AND THEY SHOULD BE RECALLED. I CALLED FOR AND THEY SAID IN SHORT ITS MY PROBLEM. NOW I AM LOOKING AT A 2000 DOLLAR REPAIR BECAUSE OF FORD NOT DOING ANYTHING ABOUT THERE FAULTY TRANSMISSION. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I WOULD LIKE TO REPORT A SERIOUS SAFETY ISSUE WITH MY 2005 MERCURY MARQUIS. THE HEADLIGHTS GO OFF AFTER A FEW MINUTES. THEY WILL NOT COME BACK ON FOR AT LEAST 30 MINUTES. THIS IS WHEN THE LIGHT SWITCH IS TURNED ON. THE OTHER LIGHTS STAY ON (PARKING AND TAILLIGHTS), BUT THE HEADLIGHTS GO OFF. I DID A GOOGLE SEARCH ON THIS SITUATION TODAY, AND LEARNED THAT THIS IS OCCURRING ON SEVERAL YEAR MODELS OF MERCURY GRAND MARQUIS AND FORD VICTORIAS. THE PROBLEM IS DESCRIBED ON THE INTERNET AS A FAULTY CIRCUIT BOARD IN THE LCM (LIGHT CONTROL MODULE). I TOOK MY MERCURY TO A FORD/MERCURY DEALER TODAY FOR A DIAGNOSTIC TEST, WHICH CONFIRMED: "DIAG PIN TEST ISOLATED TO ERRATIC RELAY INTERNAL TO LCM MODU" TO REPLACE THIS PART, I WAS QUOTED ALMOST $800 BY THE DEALER, INSTALLED (PART PRICE IS $511). I CALLED FORD/MERCURY CUSTOMER SERVICE TODAY, 800-241-3673, AND LEARNED THAT THERE HAVE BEEN NO RECALLS (TEL. CALL REF. [XXX]). THE FORD REPRESENTATIVE GAVE ME YOUR WEBSITE. THIS IS A VERY SERIOUS PROBLEM, TO BE DRIVING AND HAVE HEADLIGHTS SUDDENLY GO OFF, AND REMAIN OFF. IT STARTED APPROXIMATELY FEB. 15 AND CONTINUES TO PRESENT. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE EXITING A PARKING SPACE, THERE WAS A LOUD BANGING NOISE. THE CONSUMERS DAUGHTER DISCOVERED THE FRONT DRIVER'S SIDE TIRE WAS PUNCTURED . THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY FOUND THE SUSPENSION COIL SPRING SNAPPED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THERE WAS CURRENTLY AN OPEN INVESTIGATION FOR THE DESCRIBED FAILURE (SEE NHTSA ACTION NUMBER EA08018: COMPONENT :SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) HOWEVER THERE WERE NO RECALLS. UPDATED 04/13/10. *LJ UPDATED 10/12/10*JB