MERCURY Complaints

I WAS DRIVING MY CAR LIKE ALWAYS AN THIS ONE PARTICULAR NIGHT THE HEADLIGHTS JUST SHUT OFF, I PULLED OVER AN CHECKED THE FUSE AN THAT WAS NOT THE PROBLEM SO AFTERWARDS I PULLED OFF AN ABOUT 5 MINUTES LATER THE HEADLIGHTS POPPED BACK ON, AN THIS HAS BEEN GOING ON FOR SEVERAL MONTHS NOW, BUT COME TO FIND OUT IT WAS THE LIGHTING CONTROL MODULE LOCATED UNDERNEATH THE DASHBOARD BENEATH THE STEERING WHEEL WHICH IS A COSTLY ITEM. *TR

REAR BACK PANEL CRACKED. WAS PARKED IN GARAGE FOR 2 DAYS, TEMP WAS -15F LOW/22F HIGH. FINE ONE DAY, CRACKED REAR PANEL (AROUND THE REAR HATCH WINDOW). DEALER STATES NO RECALL, SEE THIS ALL THE TIME. $500 TO FIX. *TR

VEHICLE IS A 2009 MERCURY MARINER PREMIUM (FWD, IVCT 2.5 L I4 DOHC, 16 VALVE, GASOLINE, AUTOMATIC TRANSMISSION [6F MIDRANGE], PFI). ON 01/10/2010 THE THROTTLE BODY/POWERTRAIN INDICATOR ICON AND SERVICE ENGINE SOON ICON DISPLAYED SOLID ILLUMINATION AFTER ENGINE WARMUP. ON 01/14/2010, THE DEALERSHIP READ THE OMBD-II MALFUNCTION CODES AND NOTIFIED OWNER THAT THE ENTIRE AUTOMATIC TRANSMISSION ASSEMBLY (FORD PART NO. 7000) NEEDED TO BE REPLACED. AT FORD PARTS WEB SITE, IT STATES THAT THIS PART IS RECALLED, BUT NO FURTHER INFORMATION IS PROVIDED; HOWEVER, THIS PART WAS RECEIVED BY THE DEALERSHIP AND IS BEING INSTALLED. *TR

I DROVE MY 2005 MERCURY MONTEREY TO TAKE MY DAUGHTER TO SCHOOL THIS MORNING AND CAME RIGHT HOME. ABOUT TWO HOURS LATER, HAD TO LEAVE AND STARTED CAR. I PUT CAR INTO REVERSE AND NOTHING HAPPENED. WITHOUT ANY WARNING WHAT SO EVER, MY CAR NO LONGER APPEARS TO HAVE A WORKING TRANSMISSION. NO MATTER WHAT GEAR IT IS IN, NOTHING AT ALL HAPPENS. CAR HAS JUST BEEN TOWED TO MECHANIC TO BE LOOKED AT FIRST THING IN THE MORNING. CAR HAS JUST OVER 53,000 MILES. AFTER READING THE NUMEROUS OTHER VICTIMS OF THIS TRANSMISSION PROBLEM, I AM THANKFUL IT AT LEAST HAPPENED AT MY OWN HOME RATHER THAN BEING OUT SOMEWHERE WITH MY KIDS IN TOW - OR WORSE OFF WHILE DRIVING! STILL DOESN'T MAKE THIS ANY BETTER OF A SITUATION TO BE DEALING WITH. *TR

CRACKED RADIATOR WITH ONLY 41,000 MILES. DEALERSHIP INDICATED REPAIR COST WOULD BE $1,000. WHEN I QUESTIONED POSSIBLE DEFECT THEY SAID THEY HAD NO RECALLS BUT ALSO INDICATED THEY HAD JUST REPLACED ANOTHER ONE LAST WEEK. I CALLED ANOTHER DEALERSHIP TO CHECK PRICE THEY ESTIMATED $750 AND ALSO INDICATED THEY HAD TO REPLACE 2-3 IN THE LAST FEW MONTHS. JUDGING FROM THIS SITE AND OTHERS THIS IS A MAJOR DEFECT WITH 2006 FORD EXPLORERS AND MOUNTAINEERS. WHY DOESN'T ANYONE HOLD THE MANUFACTURER ACCOUNTABLE? *TR

WE NEVER RECEIVED NOTIFICATION OF THE MANIFOLD DEFECT AND RECENTLY DISCOVERED THAT THERE WAS A RECALL. OUR CAR IS A 1999 GRAND MARQUIS WITH CRACKED MANIFOLD INTAKE. WE TOOK IT TO THE LOCAL DEALER AND THEY SAID THAT THEY CANNOT DO ANY WARRANTY ADJUSTMENTS SINCE THE DEADLINE WAS EXHAUSTED. WE CALLED SUMMER OF 2009 TO LET THEM BE AWARE OF THIS PROBLEM. THOUGH THEY WERE NICE, THEY WERE STILL FIRM ON DENYING US REPAIR OR ADJUSTMENTS UNDER THE LAW SUIT AND RECALL. NOW WHAT DO WE DO SINCE WE NEVER RECEIVED NOTIFICATION NOR WERE WE AWARE OF ANY PROBLEM WITH THE CAR? *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY WHICH WAS PURCHASED IN 2008. WHILE DRIVING AT SPEEDS OF 50 MPH MERGING ONTO THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS ABLE TO RESTART THE VEHICLE AND UTILIZE THE HEATING SYSTEM; HOWEVER, THE VEHICLE WOULD NOT SHIFT INTO ANY GEARS. THE VEHICLE WAS TOWED TO HER INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION TORQUE CONVERTER FAILED. THERE WERE NO RELATED RECALLS. THE VEHICLE WAS BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 115,000.

WHILE BACKING OUT OF A DRIVEWAY THE FRONT RIGHT COIL SPRING FRACTURED AND TORE A 1FOOT LONG HOLE ON THE INSIDE WALL OF THE TIRE. THE CAR WAS TOWED TO A REPAIR FACILITY, WHERE BESIDE THE FRONT RIGHT COIL SPRING AND TIRE REPLACEMENT, I HAD BOTH FRONT STRUT ASSEMBLIES REPLACED ON EACH SIDE. I HAVE THE SPRING AND TIRE. EVIDENCE OF CORROSION ON SPRING, MILEAGE 101000. I CONTACTED FORD AND THEY TOLD ME THERE WAS NO RECALL AND THEY COULDN'T DO ANYTHING ABOUT IT. I SUBSEQUENTLY FOUND OUT THAT THE 2001S WERE RECALLED FOR THE SAME PROBLEM, AND THE SOLUTION WAS TO INSTALL A SPRING SHIELD. FORD DID NOT TELL ME ANYTHING ABOUT IT. I AM APPALLED THAT THE PROBLEM WAS RECOGNIZED IN 01 AND WAS NOT RECTIFIED BY 02, AND THAT I WAS NOT TOLD ANYTHING ABOUT A PREVENTABLE SPRING SHIELD ON THE 01S. WHY SHOULD I HAVE TO PAY FOR SOMETHING OR WORRY ABOUT A POTENTIALLY LIFE THREATENING SITUATION, FOR WHICH FORD APPEARS TO BE FULLY AWARE OF. *TR

MY 2002 MERCURY SABLE HAS BROKEN ALL FOUR COIL SPRINGS, BOTH SETS IN MULTIPLE FRACTURES IN EACH SPRING. ALTHOUGH THEY ADMIT THIS IS FREQUENT (THE LOCAL DEALER SERVICE GARAGE SAID THAT THEY HAD SEEN HUNDREDS OF 02S WITH THIS PROBLEM, I BELIEVE THAT THE 450 OR SO SHOWN ON THIS SITE ON THIS SITE IS VERY FAR OFF) THE FRONT PAIR BROKE AROUND THE 50,000 MARK, IT TOOK ABOUT FIVE VISITS TO THE DEALER TO GET EVEN LIMITED CREDIT TOWARD REPLACEMENT. THE FAILURE WAS PROGRESSIVE, SAG WAS ONLY NOTICED WHEN IT GOT EXTREME. INTERESTINGLY THEY DID BREAK IN PAIRS. TIRE DAMAGE OCCURRED WHEN ONE EDGE OF THE SPRING PROTRUDED INTO THE TIRE. THEY REFUSED TO ALLOW ME TO KEEP THE SPRING/STRUT COMBO(THE STRUTS WERE LEAKING FROM THE ADDED ABUSE AND TRAVEL) THE SPRING LOOKED TO HAVE BROKEN THROUGH INCLUSIONS IN THE STEEL, FROM MY AUTO INDUSTRY CONNECTIONS, I FOUND THESE HAD BEEN SOURCED IN CHINA, AND WERE HOLD-OVERS FROM THE 2001 MODEL. AT ABOUT THE 80,000 MILE MARK, THE REAR SPRINGS WERE OBVIOUSLY FAILED, AGAIN MULTIPLE CRACK POINTS, ONE TIRE WAS GOUGED OUT BY THE PROTRUDING SPRING. DEALER SERVICE AGAIN INDICATED THAT NO HELP WAS BEING ISSUED, DESPITE AGAIN IN THEIR WORDS HUNDREDS OF COMPLAINTS I STILL HAVE BOTH THE DAMAGED TIRE AND SPRING/STRUT COMBOS. AGAIN, THE FRACTURE SURFACE WAS MARKED WITH INCLUSIONS, AND VOIDS, CORROSION LOOKED TO BE SECONDARY. I HAVE RUN INTO AT LEAST FIVE ADDITIONAL OWNERS WHO HAVE A FRACTURE AND WERE DENIED ANY SATISFACTION FROM FORD. FORD ZONE AND REGIONAL PEOPLE UNDERPLAY THE PROBLEM AS IF TRYING TO CONVINCE IT IS RARE, YET BOTH TIMES THE SERVICE PEOPLE INDICATE IT TO BE COMMON. THIS HAS BEEN VERY FRUSTRATING. THERE ARE ALSO UNSCRUPULOUS REPAIR FACILITIES, ONE OF WHICH INITIALLY REFUSED TO TAKE MY CAR DOWN FROM THE LIFT SAYING IT WAS DEADLY, WHILE TRYING TO EXTORT OVER $1,200 TO REPAIR SAME. I HAD TO THREATEN TO CALL THE LOCAL POLICE BEFORE THEY WOULD LET ME HAVE MY OWN CAR. *TR

MY MERCURY MONTEREY 2004 TRANSMISSION SURGES AN SLIPPED WHILE TRAVELING DOWN THE HIGHWAY AN SOMETIMES IN REVERSE WHEN BACKING OUT OF DRIVEWAY IT HAS 45,600 MILES AND IS UNDER WARRANTY TILL APRIL 22 2010 ,I WILL BE GOING TO THE SHOP FOR REPAIRS OR SERVICE NEXT WEEK. *TR