MERCURY Complaints

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS SUDDENLY TURNED OFF. HE PULLED OVER AND AFTER A MINUTE, THE HEADLIGHTS TURNED BACK ON. THEY CONTINUED TO FLICKER WHILE DRIVING; HOWEVER, THE LIGHTS WOULD NOT COME BACK ON AFTER HE REACHED HIS DESTINATION. HE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE LIGHTING CONTROL MODULE WAS THE CAUSE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE CURRENT MILEAGE WAS 85,652. THE FAILURE MILEAGE WAS APPROXIMATELY 85,550.

BLOWOUT OF REAR TIRE ON DRIVER'S SIDE. WE HAD EXITED THE NEW YORK STATE THRUWAY ABOUT 10 MINUTES PRIOR AND LUCKILY THE BLOWOUT OCCURRED ON A BACK ROAD WHICH WAS NOT HEAVILY TRAVELED. THE MECHANIC SENT BY AAA TO CHANGE THE TIRE ADVISED THE TIRE WAS DEFECTIVE. MY VEHICLE IS A 2007 MERCURY MILAN PURCHASED IN 05/2007 AND AT THAT TIME HAD SLIGHTLY LESS THAN 20,000 MILES SO IT IS STILL UNDER WARRANTY. I TOOK THE TIRE TO THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND THEY TOOK PHOTOS OF THE TIRE AND SENT THEM OVER THE INTERNET TO RECEIVE APPROVAL TO REPLACE THE TIRE. FORD DENIED THE REQUEST. I CONTACTED A LOCAL MICHELIN DEALER AND WAS ADVISED IF FORD HAD DENIED REPLACEMENT, THERE WAS NOTHING THAT COULD BE DONE. SINCE FORD WOULD NOT HONOR THE WARRANTY, I PURCHASED A NEW TIRE FROM THE MECHANIC WHO HAS DONE ALL MY AUTO REPAIRS FOR ALMOST 20 YEARS. HE ALSO INDICATED THE TIRE WAS DEFINITELY DEFECTIVE. *TR

I WAS DRIVING ABOUT 35 MPH LATE AT NIGHT WHEN I LOST FORWARD MOTION. CAR WILL START, BUT IT CHOKES AND THEN DIES WHEN GOING FORWARD. CAR WILL NOT GO IN REVERSE. I HAD NO PROBLEMS WITH IT TILL NOW. TRANS FLUID IS FINE. *TR

2000 MERCURY MOUNTAINEER TRANSMISSION FAILURE VEHICLE HAS ONLY 64,000 MILES, TRANSMISSION HAS BEEN POWER FLUSHED BY OUR LOCAL FORD DEALERSHIP WITH NO CORRECTION, WE WERE TOLD THE PROBLEM WAS SHIFT FLARE, WITH THE O/D LIGHT FLASHING IS COMMON WITH ALL 5R55E TRANSMISSIONS WITH 4.0L V6 ENGINES. WE WERE TOLD IT WOULD BE BEST TO REPLACE THE TRANSMISSION WITH A FACTORY REMANUFACTURED UNIT, RATHER THAN TRY TO REPAIR THE OLD TRANSMISSION AT A COST OF $2500.00 TO $3000.00 DOLLARS. WE ARE NOW TO A POINT WHERE WE CANNOT DRIVE THE VEHICLE ANY GREAT DISTANCE OTHER THAN RIGHT AROUND TOWN. ASSISTANCE FROM FORD WOULD BE GREATLY APPRECIATED THIS VEHICLE IS THE FOURTH FORD PRODUCT WE HAVE OWNED, WE NOW HAVE DOUBTS ABOUT OUR 2005 F150 4X4 SUPERCREW WE USE TO PULL OUR 26' TRAVEL TRAILER APPROX 4860LBS. OUR VEHICLE IS IN WONDERFUL CONDITION AND WE DO NOT WANT TO GET RID OF IT, THE MANUFACTURE NEEDS TO STEP UP AND HELP ALL THE LOYAL FORD OWNERS THAT HAVE BELIEVED IN THERE PRODUCTS FOR MANY YEARS. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH AT NIGHT WITHOUT A WARNING THE HEADLIGHTS SHUT OFF. ALL OF THE LIGHTS OTHER THAN THE HEADLIGHTS WERE OPERATING NORMALLY. THE FAILURE HAS OCCURRED APPROXIMATELY 10 TIMES. A LOCAL SERVICE GARAGE STATED THAT THE LIGHTING CONTROL MODULE CAUSED THE FAILURE. THE HEADLIGHTS HAVE NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 73429 AND THE CURRENT MILEAGE WAS 75276. UPDATED 03/12/10. *LJ UPDATED 09/21/10

HIT THE BRAKES WHILE DRIVING AND THE ENGINE REVS UP. MULTIPLE TIMES TO DEALER AND STILL NOT FIXED- I REQUESTED A NEW COMPUTER OR BRAIN FOR THE CAR WHILE UNDER EXTENDED WARRANTY- NO GO FROM DEALER. ON SNOW THIS IS VERY SCARY-ON WET ROADS IN FLORIDA I PUT IT IN NEUTRAL AND THE ENGINE REVS WHEN I HIT THE BRAKES-WHEN SOMEONE GETS HIT AND KILLED I WILL BE TOLD I SHOULD HAVE TOLD SOMEONE -MULTIPLE DRIVERS AND PEOPLE HAVE BEEN WITH ME WHEN THIS HAS OCCURRED- INCLUDING MECHANICS FROM A LINCOLN MERCURY DEALER IN ORCHARD PARK NY. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE LENGTH OF TIME THAT THE LIGHTS REMAIN OFF VARIES. THE PARKING LIGHTS STAY ON AND THE SIGNAL LIGHTS WORK; HOWEVER, THE HEADLIGHTS REMAIN OFF. THE CURRENT MILEAGE WAS 124,909. UPDATED 03/01/10. *LJ UPDATED 05/13/10.*JB

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 5 MPH INTO HIS DRIVEWAY; SUDDENLY, A LOUD NOISE CAME FROM OUTSIDE OF THE VEHICLE AND THE FRONT END OF THE VEHICLE COLLAPSED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE FAILURE WAS CONTRIBUTED TO A BROKEN FRONT DRIVER SIDE COIL SPRING. THE VEHICLE WAS REPAIRED PER THE SERVICE WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.

TRANSMISSION FAILED AT HIGHWAY SPEED. VEHICLE HAD NO INDICATION THAT THERE WAS A PROBLEM. I WAS DRIVING IN US HIGHWAY 83 WHEN VEHICLE SUDDENLY SHIFTED FROM DRIVE TO NEUTRAL. VEHICLE SLOWED TO A STOP. *TR

TL*THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT NIGHT APPROXIMATELY 72 MPH ON NORMAL ROAD CONDITIONS WITH THE HEADLIGHTS IN ACTIVATION. SUDDENLY, THE HEADLIGHTS FAILED TO OPERATE WITHOUT WARNING. THE DRIVER EXPERIENCED EXTREMELY POOR VISIBILITY AND PULLED OVER TO THE SIDE OF THE ROAD WITH EXTREME CAUTION. THE VEHICLE REMAINED PARKED UNTIL DAY LIGHT DUE TO THE DARK ROADWAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE HEADLIGHT CONTROL MODULE. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERN OF THE SAFETY HAZARD. THE FAILURE MILEAGE WAS 52,000. UPDATED 2/22/10 *CN UPDATED 06/30/10.*JB