MERCURY Complaints

I HAVE BEEN HAVING PROBLEMS WITH MY 2008 MERCURY MARINER TRANSMISSION. WHEN THE ENGINE IS COLD THE TRANSMISSION SLIPS. WHEN I ACCELERATE THE ENGINE REVS AND THEN SLAMS INTO GEAR. FORD REFUSES TO REPAIR THE PROBLEM UNDER MY 5YR/60,000 MILE WARRANTY. ALTHOUGH MY CAR HAS LEAKED TRANSMISSION FLUID AND I HAVE BEEN TOLD MY "TRANSMISSION" COOLER NEEDS TO BE REPLACED, IT IS CONSIDERED AN "AIR CONDITIONING PROBLEM" SINCE MY COMPRESSOR WILL HAVE TO BE REPLACED WITH IT, EVEN THOUGH MY AIR CONDITIONER WORKS FINE. I KNOW THAT A RECALL WAS MADE ON THE TRANSMISSION COOLER PART IN MARCH 2008, BUT FORD CUSTOMER SERVICE TOLD ME THAT MY VIN NUMBER DID NOT MATCH RECALLED CARS DESPITE HAVING THE SAME PROBLEM. APPARENTLY FORD HAS CHANGED THE PART NUMBER ON THE TRANS COOLER AND ORDERS IT FROM A DIFFERENT COMPANY, SO THE PART WOULD NOT BE LISTED UNDER THE WARRANTY. COULD YOU PLEASE EXPLAIN EXACTLY WHY MY MARINER WAS NOT PART OF THE ORIGINAL RECALL? NOBODY AT FORD CUSTOMER SERVICE OR THE DEALER SERVICE MANAGER CAN EXPLAIN WHY MY CAR WAS NOT PART OF THE RECALL OR WHY THIS DEFECTIVE PART IS NOT CONSIDERED TO BE AN INTEGRAL PART OF THE TRANSMISSION. I AM SHUFFLED BACK AND FORTH BETWEEN THESE DEPARTMENTS. *TR

2000 MERCURY MOUNTAINEER TRANSMISSION IS DEFECTIVE. I HAVE HAD TO REPAIR MY TRANSMISSION 3 TIMES NOW. *TR

TL*THE CONTACT OWNS A 1998 MERCURY VILLAGER WHICH WAS PURCHASED IN 2007. SHE STATED THAT THE FUEL FILLER HOSE HAD SEVERAL CRACKS IN IT. THE CRACKS IN THE HOSE CAUSED MAJOR GASOLINE FUMES TO ENTER THE INTERIOR OF THE VEHICLE. ALTHOUGH THERE WAS A RECALL FOR THE FAILURE, NHTSA CAMPAIGN ID NUMBER, 00V419002, FUEL SYSTEM, GASOLINE STORAGE TANK ASSEMBLY HER VIN WAS NOT INCLUDED. ON A SEPARATE OCCASION, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO HER HOME WHERE AN INDEPENDENT MECHANIC STATED THAT THE SUB-FRAME ON THE VEHICLE WAS CRACKED. NO REPAIRS HAD BEEN MADE TO DATE. THE FAILURE AND CURRENT MILEAGES WERE UNDER 189,732.

TRANSMISSION JERKS AHEAD WHILE TRAVELING ON LONG DISTANCES AND SHORT. IT HAS GOTTEN WORSE. WHEN I APPLY GAS AND USE THE PASSING GEAR TO ACCELERATE IT SHAKES VIOLENTLY. GOING IN AND OUT OF NEUTRAL IT WOULD SEEM. VEHICLE IS 2007 53,000 MILES. CURRENTLY AT DEALER WITH TRANSMISSION SPECIALIST. THEY ARE TALKING TO FORD HQ FOR DIRECTION AND HAVE TRIED UNSUCCESSFULLY TO FIX IT SO FAR. THEY ARE NOW LOOKING AT MEGATRONICS. INTERNET BLOGS SHOW THIS IS VERY COMMON IN FORD SUV'S AND NOT A NEW PROBLEM BUT OVERLOOKED FOR SURE. *TR

2008 MERCURY MARINER WITH 40,000 MILES ON IT HAS TRANSMISSION LEAK CAUSED BY A FAULTY COOLING CONDENSER. I HAVE HEARD OF HUNDREDS IF NOT THOUSANDS OF COMPLAINTS SUCH AS THIS ONE IN THE MARINER AND THE SISTER CAR FORD ESCAPE. THIS REPAIR IS AROUND 800 DOLLARS AND APPARENTLY THERE IS NO SIGN OF A RECALL. I BELIEVE THE PART WAS MODIFIED IN THE 2009 MODELS BUT THIS DOES LITTLE FOR ME AND THOSE LIKE ME. NEW PART CAN EASILY BE DEFECTIVE DOWN THE ROAD AS WELL. NOT REPAIRED YET BUT IF DRIVEN CONTINUALLY CAN ME DANGEROUS TO CAR NOT TO MENTION PERSONS IN VEHICLE. *TR

TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.

THE TORQUE CONVERTER GOES BAD ON MY VAN EVERY 35,000 MILES. THERE IS NO WARNING SIGN THAT THE PART WILL FAIL. THE VAN HAS STRANDED ME TWICE NOW IN FREEZING TEMPERATURES WITH MY CHILDREN IN THE VEHICLE BECAUSE ALL OF A SUDDEN IT WILL JUST NOT GO ANYWHERE. THERE IS NEVER ANY NOISE OR ANY INDICATION OF A PROBLEM UNTIL THE VEHICLE JUST STOPS MOVING. FORD JUST KEEPS REPLACING THE TORQUE CONVERTER. THE VEHICLE I HAVE NOW IS WORKING ON IT'S THIRD TORQUE CONVERTER IN 71,000 MILES OF USE. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MONTEREY VAN. THE CONTACT STARTED THE IGNITION AND PLACED THE GEAR SHIFTER IN THE "REVERSE" POSITION; HOWEVER, THE VEHICLE FAILED TO OPERATE IN REVERSE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE TORQUE CONVERTER WHICH WAS REPLACED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON A SEPARATE OCCASION FOR THE IDENTICAL FAILURE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED FOR THE MALFUNCTION. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 37,000. THE CURRENT MILEAGE WAS 71,000.

FLASHING BATTERY LIGHT. LIGHTS WOULD DIM DURING ACCELERATIONS OR REVVING OF ENGINE. ALTERNATOR FAILS CAUSING VEHICLE TO STALL IN THE MIDDLE OF THE ROAD. SAFETY ISSUE, I HAVE TAKEN THE CAR TO REPAIR SHOP, MECHANIC STATES HE HAS RESEARCHED THIS AND SAYS THIS SEEMS TO BE AN ON GOING PROBLEM WITH THIS MODEL OF CAR. BATTERY LIGHT STILL STAYS ON AND LIGHTS DIM ON ACCELERATION AFTER REPLACED ALTERNATOR. *TR

2004 MERCURY MOUNTAINEER WITH 64,000 MILES, TRANSMISSION STARTED TO MAKE NOISES, ABOUT A WEEK LATER IT WOULD NOT SHIFT. SHOP SAID SOME GROVE IN SOMETHING IN THE TRANSMISSION. HAD IT FIXED FOR $3,000. LATER FOUND OUT THE TRANSMISSION WAS OUT AT 10,000 MILES BEFORE WE BOUGHT IT. ALSO HAD A 2004 LINCOLN AVIATOR WITH 54,000 ON IT AND HAD TO FIX THE TRANSMISSION, SHOP SAID THERE WAS SOME GROVE ON SOME PART IN THE TRANSMISSION. VERY EXPENSIVE PROBLEMS WITH LOW MILES. *TR