MERCURY Complaints

WHILE DRIVING AT HIGHWAY SPEED I LOST THE ABILITY TO MOVE (TRANSMISSION) AND NARROWLY ESCAPED BEING REAR-ENDED BY TRAFFIC. *TR

FORD SPRINGS. ON SATURDAY, JANUARY 5, 2010, THE FRONT DRIVERS SIDE COIL SPRING ON MY 2003 MERCURY SABLE GS SNAPPED AND PUNCTURED MY TIRE. (CAR HAS 70K MILES). THERE IS CORROSION ON THE COIL BUT ONLY WERE IT FAILED. I HAVE SAVED THE PIECE OF COIL THAT WAS IN MY TIRE. MY BROTHER IS A MECHANIC AND TOLD ME THAT THERE MAY BE A RECALL ON THE SPRING. HE DID THE WORK ON THE CAR BECAUSE I NEEDED TO BE AT WORK ON MONDAY MORNING BUT TOLD ME TO CHECK IT OUT. I FOUND MANY COMPLAINTS ON THE CONSUMER AFFAIRS WEBSITE BUT NONE FOR MY MODEL YEAR. I CONTACTED FORD AND REGISTERED A COMPLAINT (#0289562315). THE GENTLEMAN TOLD ME THAT MY CAR WASN'T INCLUDED IN THE RECALL AND THAT MY CAR WASN'T COVERED UNDER WARRANTY. HE TOLD ME THAT I WOULD BE RESPONSIBLE FOR THE COST OF THE REPAIRS. I AM VERY WORRIED ABOUT THE REAR SPRINGS TOO. I FREQUENTLY DRIVE WITH CHILDREN IN MY CAR. AT THE VERY LEAST, I EXPECTED THEM TO OFFER TO INSPECT THE REAR SPRINGS BUT THEY OFFERED NOTHING. FORD SHOULD PAY FOR REPAIRS WHEN THEY ARE AWARE THAT A PART IS FAILING. I NEEDED TO REPLACE THE 2 FRONT STRUTS, BUY 2 NEW TIRES (MINE WERE DISCONTINUED) AND PAY FOR A FRONT-END ALIGNMENT. *TR

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS ON IN THE PARK POSITION WITH THE AUTOMATIC START, THE GEAR SHIFTED INTO REVERSE AND CRASH INTO A VEHICLE. THE CONTACT CALLED TO THE POLICE WHO CONFIRMED THAT THE VEHICLE WAS IN THE PARK POSITION. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE FAILURE MAY HAVE CAUSED A SERIOUS INJURY OR TRAGEDY TO OCCUR. THE VEHICLE WAS NOT DESTROYED. THE FAILURE MILEAGE WAS 112,000.

WHY WASN'T THE 94 VILLAGER EVER RECALLED FOR EXHAUST STUDS BREAKING OFF? THIS CAUSES EXHAUST GAS TO FILL THE PASSENGER COMPARTMENT. I STILL HAVE THE REAR MANIFOLD LEAKING. I MEASURED 300 PPM C.O. WHILE THE VAN WAS IDLING. I CAN'T AFFORD TO PAY HUNDREDS OF DOLLARS TO GET IT FIXED. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE COMPLETELY SHUT DOWN SEVERAL TIMES WHILE DRIVING BETWEEN 10 AND 45 MPH. THERE WAS NO POWER IN THE VEHICLE WHEN THE FAILURE OCCURRED. OCCASIONALLY, THE VEHICLE WOULD RESTART ON ITS OWN AND OTHER TIMES HE HAD TO WAIT A FEW MINUTES BEFORE IT WOULD START. ON TWO OCCASIONS THE VEHICLE HAD TO BE TOWED. THERE WERE NO WARNING LIGHTS PRIOR TO THE FAILURE. HE TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND WAS TOLD THAT THEY COULD NOT RETRIEVE ANY CODES TO PINPOINT THE FAILURE. MANY COMPONENTS (SENSOR COMPUTER CHIPS, ENGINE DETOX AND ALL THE SPARK PLUGS) WERE REPLACED BUT NONE REPAIRED THE FAILURE. HE CALLED THE MANUFACTURER AND RECEIVED NO RESPONSE TO-DATE. THE VEHICLE IDENTIFICATION NUMBER WAS NOT AVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS 70,162. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT ALL FOUR WHEELS WERE BEGINNING TO CORRODE FROM THE REAR TO THE FRONT. HE TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES AND WAS TOLD THAT THE WHEELS NEEDED TO BE REPLACED. HE WAS ALSO ADVISED THAT THEY COULD NOT REPAIR THE VEHICLE FREE OF CHARGE SINCE THERE WAS NO RELATED RECALLS. HE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD NOT REPAIR THE VEHICLE FREE OF CHARGE AS IT WAS OUTSIDE THE WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 71,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

AS I WAS BEGINNING TO BACK MY CAR OUT OF MY DRIVEWAY, THE LEFT, FRONT SUSPENSION COIL SPRING BROKE, RUPTURED THE TIRE, AND PUT A 4-8" GASH INTO THE BACK OF TIRE. I HAD TO HAVE THE CAR TOWED TO A DEALER FOR REPAIR. THE DEALER'S RECOMMENDATION WAS TO REPLACE THE COIL SPRINGS ON BOTH SIDES, AS THIS WAS THE RECOMMENDATION FROM A RECALL OF EARLIER MODELS WITH THE SAME PROBLEM. AFTER THE REPAIRS WERE MADE, I HAD TO BRING THE VEHICLE TO A TIRE DEALER FOR A REPLACEMENT TIRE. THIS ALSO INVOLVED HAVING TO GET AN ALIGNMENT. FORTUNATELY, THIS INCIDENT OCCURRED IN MY DRIVEWAY - WE WERE ABOUT TO LEAVE AND WOULD HAVE BEEN ON A HIGHWAY IN A MATTER OF MINUTES. NO INJURIES, BUT THIS COULD HAVE BEEN CATASTROPHIC. *TR

THIS IS ON MY 2003 MERCURY GRAND MARQUIS GS. THE LIGHT PROCESSOR FAILED AND MY HEADLIGHTS WENT OUT AFTER DRIVING THE VEHICLE FOR 5 TO 10 MINUTES. THEY CONTINUE TO DO THIS UNTIL THE SYSTEM WOULD RESET, TAKING 15 TO 30 SECONDS. THIS ALSO HAPPEN ON MY 1997 FORD CROWN VIC FIRE CHIEFS CAR WHEN I HAD THAT VEHICLE. BOTH VEHICLES NEEDED TO HAVE THE LIGHT PROCESSOR REPLACED COSTING OVER $500.00. MY MECHANIC STATED THAT WHEN HE CALLED THE DEALER THEY STATED THAT THEY ALWAYS KEEP 3 OR 4 IN STOCK BECAUSE THIS IS A PROBLEM. MY QUESTION IS WHY IS THIS NOT A RECALL ITEM??? THE HEADLIGHTS GOING OUT WHILE DRIVING DOWN THE ROAD AT NIGHT MUST BE A SAFETY ISSUE? THANK YOU FOR YOUR TIME IN THIS MATTER. *TR

EXTREMELY HARD SHIFTING INTO REVERSE. SLIPPING IN 3RD GEAR WHEN TRANSMISSION IS RUNNING FOR 15 MINUTES. OVER DRIVE LIGHT FLASHES AND TRANSMISSION FAILS TO WORK WHILE ON HIGHWAY. I HAVE TO SHIFT INTO NEUTRAL TURN THE CAR OFF THEN BACK ON (WHILE AT 65MPH) THEN IT WORKS FINE THE REST OF THE DAY. *TR

TL*THE CONTACT OWNS A 2010 GRAND MARQUIS. THE VEHICLE WAS PURCHASED BRAND NEW ON OCTOBER 13, 2009. WHILE THE CONTACT WAS REMOVING SNOW FROM THE HOOD WITH A BROOM, SHE NOTICED THAT THE ROOF HAD COLLAPSED. THE DEALER ADVISED THE CONTACT TO INFORM THE HOME OWNERS INSURANCE COMPANY THAT A TREE FELL ON TOP OF THE ROOF. A REPORT WAS FILED WITH THE MANUFACTURER WHO ADVISED THE CONTACT TO RETURN THE VEHICLE TO THE DEALER. THE DEALER REMOVED THE HEAD LINERS, BROKE SEVERAL CLIPS AND SAID THAT THE VEHICLE ASSEMBLY PRODUCTION WAS NOT A CONCERN. THE FAILURE MILEAGE WAS 2,410 AND THE CURRENT MILEAGE WAS 2,524.