MERCURY Complaints

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH IN THE DRIVEWAY AND HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. HE IMMEDIATELY SHUT THE ENGINE OFF AND OBSERVED THAT THE REAR DRIVER SIDE STRUT WAS BROKEN. THE VEHICLE IS IN THE PROCESS OF BEING TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THERE ARE PHOTOGRAPHS AVAILABLE OF THE DEFECTIVE COMPONENT. THE FAILURE AND CURRENT MILEAGES WERE 125,000.

2004 MERCURY MONTEREY MINI VAN. TORQUE CONVERTER HAS FAILED AND RENDERED THE MINI VAN INOPERATIVE. FORTUNATELY, MY SON AND BROTHER IN LAW WERE NOT IN HIGHWAY TRAFFIC. I SEE THERE IS SOME RESEARCH ON THIS. HAS THERE BEEN ANY UPDATES ON THIS RESEARCH TO QUALIFY AS A RECALL FROM FORD? THANK YOU. *TR [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT BOTH REAR COIL SPRINGS BROKE AND PUNCTURED THE REAR DRIVER AND PASSENGER TIRES. A LOCAL MECHANIC REPLACED THE REAR COIL SPRINGS, THE TIRES AND THE BRAKES AT THE OWNERS EXPENSE FOR $2000. THE CONTACT HAS NOT NOTIFIED THE MANUFACTURER OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 89,000.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS MODULE FAILED. WHILE DRIVING APPROXIMATELY 45 MPH AT NIGHT THE HEADLIGHTS SHUT OFF AND CAUSED THE DRIVER TO HIT A DEER. THE FRONT END WAS DAMAGED. THE DEALER ADVISED THE CONTACT TO REPORT THE FAILURE TO THE MANUFACTURER. THERE WERE NO RELATED RECALLS ON THE HEADLIGHTS. THE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED AS HE WAS DRIVING THE FRONT PASSENGER COIL SPRINGS BROKE AND RIPPED THE TIRE OPENED. CONTACT HAD TO REPLACE THE TIRES WITH THE SPARE AND DROVE IT HOME. THE DEALER OR MANUFACTURER HAVE NOT BEEN CONTACTED IN REGARDS TO THE PROBLEM. THERE IS A DEFECT INVESTIGATION NHTSA# EA08018, COMPONENT : SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, OPENED SINCE AUGUST 28, 2008 AND IS STILL OPENED. VIN NUMBER IS UNKNOWN. THE FAILURE MILEAGE IS 102,000....MW

THIS COMPLAINT MAY BE RELATIVE TO NHTSA ACTION NUMBER EA08018. THIS IS IN REGARDS TO MY 2002 MERCURY SABLE. ON 8-27-09 I WAS DRIVING AT A SLOW SPEED ON A RESIDENTIAL STREET WHEN I HEARD AND FELT A LOUD POP FOLLOWED BY A FRICTION GRINDING AND BEFORE I COULD SLOW TO A STOP, MY REAR TIRE BLEW. BOTH REAR COIL SPRINGS HAD BROKEN WITH ONE OF THE SPRINGS PIERCING A TIRE. REPLACEMENT OF THE REAR ASSEMBLIES AND TIRE COST ME APPROXIMATELY $1200. I FEEL THAT IF I WAS GOING AT A HIGHER RATE OF SPEED, I WOULD HAVE BEEN IN A DANGEROUS ACCIDENT. I WAS HEADED TO THE EXPRESSWAY THAT DAY AND WAS GLAD I NEVER MADE IT TO A HIGH RATE OF SPEED. TODAY ON 1-3-2010, I WAS BACKING MY CAR FROM A GARAGE WHEN I HEARD THE LOUD POP AGAIN FOLLOWED BY THE HISSING OF MY RIGHT FRONT TIRE. THIS TIME THE RIGHT FRONT COIL SPRING CRACKED AND PIERCED MY TIRE. AFFORDING TO FIX THIS DEFECT IS ONE HEADACHE. I AM LOOKING AT TOW AND REPAIR FEES. WORRYING WHEN THE FINAL COIL WILL BREAK CONCERNS ME MORE, AS I DRIVE THE HIGHWAY ALOT. THIS DEFECT SHOULD BE RECALLED. AS OF THE TIME OF THIS COMPLAINT, MY VEHICLE HAS YET TO BE REPAIRED, AND I WILL SAVE THE OLD PARTS FOR EXAMINATION IF REQUESTED. I DO LIVE IN A "SALT BELT STATE", ILLINOIS, BUT MY CAR IS GARAGE KEPT. IT ONLY HAS 56,000 MILES ON IT. I HAVE OWNED THIS VEHICLE SINCE 2004 AND NOT ONLY HAS IT BEEN GARAGE KEPT, BUT NEVER USED TO HAUL HEAVY LOADS OR ANYTHING TO COMPROMISE THE COIL SPRINGS. THEY JUST SNAP AND TEAR UP YOUR TIRES. *TR

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS TOLD. AFTER A YEAR, I HAD TO REPLACE THE FRONT END AND IT WAS $500.00 AT GEORGE'S TIRE SERVICES. I TOOK IT IN DUE TO THIS NOISE COMING FROM THE FRONT AND I WAS ADVISED THAT IF I DIDN'T HAVE THE WORK DID IT WOULD LOCK UP ON ME WHILE I AM DRIVING AND CAUSE AND ACCIDENT. I NOTICED THAT MY STRUCTURE BODY:HATCHBACK/TAILGATE HAS CRACKED COMPLETELY. MY SEAT BELT ON THE DRIVER SIDE IN THE BACK DON'T WORK. MY ENGINE COOLING SYSTEM AIRCOMPRESSOR HAS WENT OUT AND I HAVE ELECTRICAL PROBLEMS WHERE MY OIL GAUGE IS CONSTANTLY SAYING IT'S LOW. I HAVE MY OIL CHANGE EVERY 3000 MILES. I AM HEARING THIS NOISE IN THE REAR OF THE VEHICLE AND I DON'T KNOW WHAT IT IS AND CAN'T AFFORD TO GET GOING TO FORD TO SEE WHAT IT IS. I HAVE BEEN SMELLING THIS BURNING COMING FROM THE UNDER THE HOOD AND I DON'T KNOW WHAT IT IS EITHER. MY LASTEST PROBLEM IS MY TRANSMISSION IS GOING OUT AND I HAVE HAD THIS VEHICLE FOR TWO YEARS AND I HAVE THREE MORE YEARS OF PAYMENT ON THIS VEHICLE. MY TRANSMISSION COST ME AROUND $3500 AND I DON'T HAVE ANY WARRANTY ON IT. THIS IS A LEMON I HAVE PURCHASED AND I THINK SOMETHING SHOULD BE DONE ABOUT IT. *TR

I HAVE A 2003 MERCURY MOUNTAINEER AND I AM HAVING TRANSMISSION PROBLEMS NOW. I HAD AN ACCIDENT BACK IN JUNE 2009 WHERE MY VEHICLE ROLLED OUT OF THE YARD AND HIT THE NEIGHBORS HOUSE AND I WAS HURT IN THE PROCESS. ON JUNE 22, 2009, I WENT OUTSIDE TO WARM MY VEHICLE UP BEFORE I WENT TO WORK THAT MORNING. WHILE, I WAS GETTING READY TO LEAVE OUT THE DOOR TO GO TO MY VEHICLE IT START ROLLING BACK. I IMMEDIATELY RAN OUTSIDE BEHIND THE VEHICLE TO KEEP IT FROM HITTING THE NEIGHBORS HOUSE BECAUSE I KNEW PEOPLE WERE THERE. I GRAB THE DOOR AND IT THREW ME ON THE GROUND SO HARD THAT I THOUGHT I DAMAGED MY ORGANS. AFTER THE LOWNDES COUNTY SHERIFF LEFT, I WENT TO GEORGE'S IN WEST POINT, MS WHERE THEY DO MY TIRES AND BRAKES TO CHECK ON THE BRAKES. THEY CHECKED MY CAR AND SAID EVERYTHING WAS FINE. I WENT TO THE NORTH MISSISSIPPI MEDICAL CLINIC TO MAKE SURE I WAS OK AND I DIDN'T HAVE ANY BROKEN BONES. I HAD TO GO BACK TO THE DOCTOR AGAIN THE NEXT DAY ON JUNE 23, 2009 BECAUSE I WAS NOT FEELING GOOD. I WAS TAKEN TO BAPTIST MEMORIAL HOSPITAL ON JUNE 26, 2009 DUE TO THE INCIDENT AND WHEN I WAS THROWN IT JARRED MY ACID REFLUX AND CAUSED A VIRUS. I WAS CHECKED THOROUGHLY FOR ORGAN DAMAGE AND PUT ON PAIN MEDICATION. THIS INCIDENT COST MY INSURANCE TO GO UP AND I DIDN'T KNOW WHAT HAPPEN UNTIL MY TRANSMISSION STARTING GOING OUT IN MY VEHICLE. I HAVE HAD THIS VEHICLE FOR TWO YEARS AND HAVE THREE MORE YEARS TO PAY FOR IT AND MY TRANSMISSION IS GOING OUT. I LOOKED ON THE INTERNET UNDER RECALLS TO SEE IF THERE WERE ANY AND I SAW 12 COMPLAINTS REGARDING THE TRANSMISSION PROBLEMS. ONE COMPLAINT CAUGHT MY ATTENTION REGARDING THE VEHICLE ROLLING OUT OF THE YARD AND THAT'S WHAT HAPPEN TO ME. I TOOK MY VEHICLE TO STARKVILLE FORD ON DEC.29, 2009 AND WAS TOLD THAT MY 2ND SHIFT GEAR HAS COMPLETELY GONE OUT AND I ASKED HOW DOES THIS HAPPEN AND HE SAID HE DIDN'T KNOW. HE KNOWS BECAUSE I AM PRETTY SURE HE HAS SEEN ALOT OF THESE VEHICLES AND IT IS GOING TO COST ME $3500 TO FIX MY VEHICLE . *TR

HEADLIGHTS WENT OUT WITHOUT WARNING. KEPT USING THE BRIGHT LIGHT SWITCH UNTIL THEY CAME BACK ON.. THIS HAS HAPPENED A FEW TIMES. NOW THE HEADLIGHT WILL NOT COME AT ALL WITH THE LIGHT SWITCH. THIS IS ON A 2003 GRAND MARQUIS. WITH ALL THE COMPLAINTS FORD SHOULD HAVE A RECALL FOR THE SAFETY ISSUE. *TR

2003 MERCURY SABLE WITH THE FIRST 5 YEARS OF SERVICE IN THE NORTHEAST. THE CAR IS NOW IN TAMPA FLORIDA. AT THANKSGIVING ONE OF THE FRONT COIL SPRINGS SNAPPED, PUNCTURING A TIRE...FORTUNATELY THE CAR WAS PARKED AT THE TIME. AS A RESULT BOTH FRONT COILS AND SUSPENSION HAD TO BE REPLACED ALONG WITH A TIRE. WE WERE TOLD THAT THE PREVIOUS 2 YEARS WERE RECALLED FOR THIS SAME PROBLEM IN THE NORTHERN STATES(WINTER SALT LEADS TO THIS PROBLEM). *TR