MERCURY Complaints

DRIVING CAR AT 65 MPH DOWN HIGHWAY AND TRANSMISSION LOST ALL POWER. COASTED TO A STOP ON BUSY HIGHWAY WHILE ON VACATION WITH ENTIRE FAMILY AND DOG IN VEHICLE 200 MILES FROM HOME. ENGINE WAS STILL RUNNING FINE BUT CAR WOULD NOT MOVE WHEN SHIFTING TRANSMISSION THROUGH ALL GEARS INCLUDING REVERSE. VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THEY DIAGNOSED PROBLEM AS A FAILED TRANSMISSION TORQUE CONVERTER. THERE WAS ABSOLUTELY NO INDICATION PRIOR TO THE FAILURE THAT THERE WAS ANY PROBLEM WITH THE TRANSMISSION. *TR

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. WHILE DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER LOSS STEERING CONTROL. THE VEHICLE CRASHED INTO AN UTILITY POLE, BOULDER AND FENCE. THE DRIVER SUSTAINED MINOR INJURY. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING GEAR BOX. IN ADDITION, THERE WERE DAMAGES TO THE STRUCTURE BODY OF THE VEHICLE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 63,000. THE DEFECTIVE STEERING GEAR BOX IS AVAILABLE UPON REQUEST. THE VIN WAS UNAVAILABLE.

I WAS DRIVING APX. 40 MPH WHEN THE RPM GAUGE VAMPED UP HIGH THEN BACK DOWN THEN THE VEHICLE LOST ALL POWER. WAS ABLE TO COAST TO SHOULDER OF ROAD. WE HAVE HAD NO PAST ISSUE/SYMPTOMS WHAT SO EVER. MYSELF AND MY FOUR CHILDREN WERE LEFT ON THE SIDE OF THE ROAD WAITING FOR HELP ON A VERY COLD DAY. ONCE THE VEHICLE WAS TOWED, TO A REPAIR SHOP, THE DIAGNOSIS: INTERNAL TRANSMISSION FAILURE, ALSO MENTIONED WAS SHAFT BROKE INSIDE TRANSMISSION, THE RADIATOR WOULD HAVE TO BE REPLACED DUE TO METAL SHAVINGS, THE TRANSMISSION COOLER/COMBO WILL HAVE TO BE REPLACED AND LINES FLUSHED. THE REPAIR COST: $3,363.43. NOTHING HAS BEEN DONE TO CORRECT/FIX THIS ISSUE BECAUSE WE DON'T HAVE $3,363.43 TO CORRECT/FIX THIS ISSUE. NO ICONS/WARNING LIGHTS, NO MESSAGES ON MY DASH MESSAGE BOARD. NO WARNING! *TR

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 35 MPH THE DRIVER SIDE CURTAIN AIR BAG DEPLOYED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 55000. UPDATED 01/05/10. *LJ THE AIR BAG IN THE DRIVER SEAT DEPLOYED FOR NO REASON. ALSO, THE RACK AND PINION NEEDED TO BE REPLACED. UPDATED 01/07/10.*JB

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. HE STATED THAT THE VEHICLE BEGAN TO HESITATE AND LOSE POWER. THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN ID NUMBER: 04V421000; HOWEVER, THE MANUFACTURER INFORMED THE CONTACT THIS HIS VIN DID NOT APPLY TO THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 127,000. UPDATED 12/30/09 *CN THE FUEL FILTER WAS REPLACED. UPDATED 12/30/09*JB

OUR 2005 MERCURY MONTEREY'S TRANSMISSION STOPPED WORKING AS MY WIFE AND 4 KIDS WERE DRIVING ON A BUSY KANSAS CITY HIGHWAY. SHE HAD VEHICLES BEHIND HER IN FRONT AND TO THE SIDE OF HER, NOW SHE WAS COASTING ON A 70MPH HIGHWAY TRYING TO FIND A WAY TO GET TO THE SHOULDER WITH 2 KIDS CRYING AND 2 YELLING WHY ARE YOU STOPPING IN THE MIDDLE OF THE ROAD. WITH CARS SWERVING ALL AROUND HER, LUCKILY SHE DID MAKE IT. NOW THEY ARE SITTING IN THE VAN JUST BARELY OFF THE HIGHWAY FOR 2 HOURS WITH CARS JUST FEET AWAY DRIVING 70-80MPH.I HAVE TO BORROW ANOTHER VEHICLE LARGE ENOUGH TO GO GET THEM, BECAUSE WE ALL CAN'T FIT IN MY TRUCK. NOW I'M PARKED BEHIND THEM WITH FLASHERS ON TRYING TO UNLOAD 4 KIDS AND CAR SEATS AGES 1 TO 10, WITH CARS DRIVING BY 70 TO 80MPH. I GET THEM HOME SAFELY. I HAVE IT TOWED TO FORD DEALERSHIP THEY CHARGE ME 160.00 JUST TO TELL ME IT HAS A BAD TRANSMISSION, OUTPUT SHAFT OR TORQUE CONVERTER, AND TO FIX IT WOULD BE 3,000, I ASK THE SERVICE MANAGER IF THIS IS A COMMON PROBLEM, AND HE SAID NO. WELL AS FAR AS I'M CONCERNED HE JUST FLAT OUT LIED. NOW WE ALL KNOW THE TRUTH. THIS SHOULD BE A SAFETY RECALL NOW!!!!! *TR

DROVE VEHICLE APPROXIMATELY 5 MILES AND PARKED IT. GOT BACK IN TO MOVE IT, STARTED VEHICLE, HEARD A LOUD POP AND THE VEHICLE COMPLETELY SHUT DOWN... NO ELECTRICAL, WOULD NOT RESTART. TOW TRUCK CALLED, JUMPED BATTERY, WHEN IT STARTED UP IT WAS PUT IT IN DRIVE AND TURNED THE WHEEL TO THE RIGHT AND HEARD A HISSING SOUND AND SAW FLUID SQUIRTING OUT. EXPERIENCED A COMPLETE LOSS OF POWER STEERING. SHOP SAID STEERING RACK HAD GONE OUT, REPLACED STEERING RACK. *TR

DRIVING AT APPROXIMATELY 25 MPH, WITHOUT WARNING, EXPERIENCED A COMPLETE LOSS OF TRANSMISSION. COASTED TO THE SIDE OF THE ROAD. NO GEARS, ENGINE REVS, SPINDLES TURN FREELY. THERE WAS NO NOISE ASSOCIATED WITH FAILURE, TRANSMISSION FLUID WAS NOT BURNED NOR DIRTY, NO LOSS OF FLUIDS. 46,000 MILES ON VEHICLE. NOT SURE WHAT TO DO WITH IT, LOOKING FOR SIMILAR PROBLEMS REPORTED. *TR

MY 1997 MERCURY GRAND MARQUIS JUST EXPERIENCED THE FAILURE OF ITS INTAKE MANIFOLD MADE OF PLASTIC. *TR

I WAS PULLING OUT OF A GAS STATION DRIVEWAY IN MY 2005 MERCURY MONTEREY MINIVAN ONTO A MAIN TWO-WAY ROAD. I DID NOT HAVE TO PUNCH THE GAS TO MERGE INTO TRAFFIC, IT WASN'T BUSY. AS I ACCELERATED ACROSS ONE LANE OF TRAFFIC AND A TURN LANE, MY VEHICLE LOST FORWARD MOTION. THE ENGINE FUNCTIONED PROPERLY -- NO SAFETY OR WARNING LIGHTS CAME ON -- AND I HEARD NO THUNK, CLUNK, GRINDING OR OTHER NOISE AS I COASTED TO A STOP IN THE TURN LANE. I SHIFTED THE VEHICLE NUMEROUS TIMES INTO VARIOUS GEARS (R, D, 3 AND 1) BUT STILL THE MINIVAN WOULD NOT MOVE. I TURNED THE ENGINE OFF AND ON, TRIED AGAIN, BUT NO MOVEMENT. AGAIN, I TRIED IN ALL THE GEARS, BUT THE VEHICLE WOULD NOT MOVE. I REPEATED THIS A SECOND TIME WITH NO SUCCESS IN GETTING THE VEHICLE TO SHIFT INTO ANY GEAR. STUCK, I CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO A MECHANIC. THIS INCIDENT MADE ME RECALL A COMMENT A SERVICE MANAGER MADE TO ME A COUPLE OF YEARS AGO AT THE LINCOLN-MERCURY DEALER WHERE I BOUGHT MY MONTEREY AND WAS GETTING IT SERVICED. AS WE WERE TEST DRIVING THE MINIVAN TO TRY TO REPLICATE A SOUND THE VEHICLE WAS MAKING WHEN IT WAS DRIVING THE SERVICE MANAGER COMMENTED THAT FORD WAS HAVING TROUBLE WITH TRANSMISSIONS. BUT HE QUICKLY ADDED THAT IT WAS DID NOT AFFECT MY PARTICULAR MAKE AND MODEL. I WONDER, THOUGH, ABOUT THAT COMMENT SINCE I ONLY HAVE ABOUT 56,000 MILES ON THE VEHICLE. CLEARLY, THE COMPANY HAD ALERTED SERVICE DEPARTMENTS TO BE ON THE LOOKOUT FOR A POTENTIAL TRANSMISSION PROBLEM ON SOME VEHICLES SIMILAR TO MINE. PRIOR TO THIS INCIDENT, I'VE NEVER EXPERIENCED A PROBLEM WITH THE DRIVETRAIN. STILL, A PROBLEM SUCH AS THIS ONE SHOULD NOT CROP UP OR THE TRANSMISSION GO BAD ON A VEHICLE THAT IS ONLY FOUR YEARS OLD AND HAS ONLY 56,000 MILES ON IT. *TR