MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL STARTED TO SHAKE WHICH CAUSED THE STEERING WHEEL TO FAIL TO MOVE WITH EASE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO MATTHEWS FORD (1101 W SW EXPY DR, BROKEN ARROW, OK 74012) BUT NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 217,000.

DUE TO THE RECALL OF THE STEERING GEAR WE HAD IT REPAIRED OCT 10 2018. THE VEHICLE HAD 94,430 MILES AND QUALIFIED UNDER THE RECALL. THE CAR HAS BEEN DRIVEN 15,311 MILES AND THE SAME PART NEEDS TO BE REPLACED. WHEN I ASKED IF THE PART HAS A WARRANTY I WAS TOLD 1 YR OR 12,000 MILES,SO THE REPAIR WOULD BE 1800.00. I ASKED IF THE SAME REPAIR WAS DONE WHAT KIND OF WARRANTY WOULD THERE BE. 2 YRS OR 50,000 MILES. MY CONCERN IS WHY THE RECALL PART IS ONLY WARRANTED FOR 12,000 AND THE NEW REPAIR WARRANTY IS 50,000. DID FORD INSTALL AN INFERIOR PART ON MY RECALL? THE VERY DANGEROUS RECALL PART THAT WAS PUT ON MY CAR LASTED BARELY OVER 15,000 MILE. I FIND THIS VERY ALARMING TO THINK THAT LIKE I THERE ARE THOUSANDS OF PEOPLE DRIVING AN UNSAFE CAR PUTTING THEMSELVES AND OTHER ON THE ROADS AT RISK OF INJURY OR DEATH! YOU CANNOT STEER THE CAR WHEN THE PART FAULTS.

THE CAR WAS DRIVING DOWN THE ROAD (A CITY STREET, NOT A HIGHWAY) AND A TRIANGULAR LIGHT CAME ON THE DASH, ALONG WITH A MESSAGE TO STOP SAFELY. THE ENGINE SHUT DOWN AND I HAD TO COAST INTO A PARKING LOT. THIS HAD HAPPENED PREVIOUSLY AND I HAD PAID A DEALERSHIP TO REPLACE THE HYBRID COOLING PUMP. I LATER FOUND OUT THAT THIS PART HAD BEEN RECALLED AND WAS REIMBURSED BY THE MANUFACTURER FOR THE ORIGINAL REPAIR. THE SAME PART HAS FAILED AGAIN ACCORDING TO THE DEALERSHIP, BUT UPON CONTACTING THE MANUFACTURER, THEY REFUSE TO REPLACE THE PART AGAIN.

MY DAUGHTER'S CAR GOT A POWER STEERING ERROR MESSAGE AND THE POWER STEERING STOPPED WORKING. THE TRUCK IS UN-DRIVEABLE. I LOOKED IT UP ONLINE AND FOUND: IF A VEHICLE SHOWS A HISTORY OF A LOSS OF THE TORQUE SENSOR SIGNAL OR FAULT CODES RELATING TO THE PSCM WHEN THE VEHICLE IS BROUGHT IN FOR THE RECALL REMEDY, THE AFFECTED COMPONENTS WILL BE REPLACED, FREE OF CHARGE. THE RECALL BEGAN ON JULY 18, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-800-392-3673. FORD'S NUMBER FOR THIS RECALL IS 14S05. IT TURNS OUT THAT THE WARRANTY REPAIR WAS DONE IN 2014 AND FORD FEELS LIKE THE PROBLEM WAS FIXED. OBVIOUSLY WHAT EVER THEY DID DID NOT CORRECT THE PROBLEM. THE TRUCK IS UNUSABLE, THE REPAIR IS $2000++ AND FORD IS NOT WILLING TO HELP.

THE VEHICLE WILL STALL WHEN IT COMES TO A STOP, MID TURN, SLOWING DOWN, AND SOMETIMES ACCELERATING. SEVERAL WEBSITES SHOW 100'S OF COMPLAINTS FROM PEOPLE WITH THE SAME ISSUE. IT IS A MAY SAFETY CONCERN BECAUSE IT DIES AT ANY POINT WHILE DRIVING.

EXTREMELY DANGEROUS SITUATION EXISTS WHEREAS THE HEADLIGHTS CAN RANDOMLY FLICKER OFF DURING DRIVING, ONLY STOPPED BY KICKING THE LIGHT CONTROL MODULE ABOVE THE ACCELERATOR PEDAL REPEATEDLY WITH LIMITED AND TEMPORARY RESULTS. FIRST OCCURRENCE WAS ON THE INTERSTATE DURING THE NIGHT WITH MODERATE TRAFFIC. MULTIPLE OTHER TERRIFYING OCCURRENCES AS WELL.

AT 28000 MILES THE TRANSMISSION STARTED SHIFTING ERRATIC, THE DEALER REPROGRAMMED THE ECM AND COVERED UP THE PROBLEM UNTIL THE WARRANT ENDED AND THE BATTERY FAILED AT WHICH TIME THE CAR REVERTED BACK TO DEFAULT AND CONTINUED TO BUCK AND JERK UNTIL THE CAR REACHED HIGHWAY SPEED. THIS CONTINUED UNTIL THE TRANSMISSION FINALLY FAILED DURING OPERATION ON THE HIGHWAY ON 3/5/20. THE ABS MODULE JUST FAILED DURING LOW SPEED OPERATION FOR NO APPARENT REASON. ALSO THE CAR INDICATED THAT THERE IS AN ELECTRICAL PROBLEM EVEN THOUGH ALL ELECTRICAL COMPONENTS ARE IN GOOD OPERATIONAL CONDITION. THIS ERROR COMES AND GOES CONSTANTLY AT ANY GIVEN TIME.

THE VEHICLE ACCELERATED ON IT'S OWN WHILE STOPPED WITH THE BRAKE DEPRESSED. ONCE IN A PARKING LOT WAITING FOR A SPOT TO CLEAR.THE SECOND TIME WHILE SITTING AT A RED LIGHT. I HELD THE BRAKE DOWN AS HARD AS I COULD WHILE THE CAR DID A BURN OUT AND I NOTICED THE TRACTION LIGHT COME ON. IT THEN JUST WENT BACK TO NORMAL. THIS IS VERY DANGEROUS. SOMEONE IN FRONT OF THE CAR (ANOTHER DRIVER OR PEDESTRIAN) CAN SERIOUSLY GET HURT OR KILLED.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING) HOWEVER, A COUPLE OF YEARS LATER, WHILE DRIVING ABOUT 5 MPH, THE STEERING DETACHED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT CALLED THE OGDEN LINCOLN OF WESTMONT LOCATED AT (100 W. OGDEN AVE, WESTMONT, IL 60559) AND WAS ADVISED TO HAVE THE VEHICLE TOWED TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

THE SEAT BELT LITE STARTED FLASHING THEN WENT OUT AND NOW THE ALARM GOES OFF AND RINGS 5 TIMES AND DOES IT 5 TIMES IT DOES THIS WHEN YOU START THE CAR