MERCURY Complaints

RECALL FOR COOLANT PUMP ON HYBRID SYSTEM COULD RESULT IN HYBRID ELECTRONIC OVERHEATING CAUSING A STALL LIKE CONDITION RECALL WAS ADDRESSED BY DEALERSHIP BACK ON 7/20/2015 2ND OWNER HAS HAD VEHICLE FOR 9 MNTHS - HAVE HAD 3 INCIDENTS OF VEHICLE SHUTTING DOWN WITH DASH LIGHT ADVISING TO PULL OVER FOR SAFETY AND THE SYSTEM SHUTTING DOWN DIRECTLY AFTER - BRAKES /STEERING ETC. FOR THE FIRST INCIDENT - TOWED TO LOCAL DEALERSHIP - UNABLE TO DIAGNOSE 2ND INCIDENT - TO A REPUTABLE LOCAL MECHANICS SHOP - CHANGED OUT NORMAL VEHICLE BATTERY 3RD INCIDENT - CAUSED DRIVER TO ROLL THROUGH AN INTERSECTION ON A RED LIGHT - STRUCK BY OTHER VEHICLE

WHILE DRIVING NORMALLY ON HIGHWAY BRAKES FAILED , PEDAL WENT TO FLOOR NO BRAKING . PUMPED BRAKES PEDAL HEIGHT CAME BACK UP AND SEEMED TO WORK NORMALLY AFTER . SCARED TO DEATH , NO CONFIDENCE IN BRAKES . HAPPENED TODAY 2/27/2020 . RECEIVED RECALL NOTICE ON BRAKES LAST WEEK . NEEDS FIXED NOW

I BOUGHT THIS VEHICLE A FEW MONTHS AGO. I WAS DRIVING DOWN THE ROAD ON THE HIGHWAY AT ABOUT 75 MPH AND ALL OF A SUDDEN THE STEERING WHEEL STARTED TO SHAKE. I BECAME SCARED AS I THOUGHT I MIGHT CRASH WHEN I STARTED TO SLOW DOWN AND TRY TO PULL TO THE SIDE OF THE ROAD. STEERING THE CAR EVEN TO THE SIDE OF THE ROAD WAS HARD FOR ME. THE STEERING WHEEL EVEN SHAKES WHEN IT'S IN IDLE. I CONTACTED THE MANUFACTURER AS UPON MY GOOLE SEARCH, IT SHOWED AN OLD RECALL WITH THIS SAME ISSUE I AM HAVING. I TOOK MY VEHICLE TO A MECHANIC WHO GAVE ME THE CODE OF B2278 WHICH IS STEERING SHAFT TORQUE SENSOR WHICH WILL CAUSE THE VEHICLE TO BE HARD TO STEER. I LOOKED BACK AT PAST COMPLAINTS AND IT SHOWS SEVERAL OWNERS HAVING THE SAME STEERING ISSUE BUT DID NOT REPORT IT TO THE MANUFACTURER. I DO NOT BELIEVE THAT WHEN THE RECALL WAS ACTIVE THAT THIS ISSUE WAS REPAIRED AT THAT TIME. I CALLED FORD AND THEY REFUSE TO CORRECT THE ISSUE SO THAT LEAVES ME TO GET THIS REPAIRED WHICH WILL BE SEVERAL HUNDRED DOLLARS I DON'T HAVE. I COMPLETED FURTHER RESEARCH AND FOUND THAT THERE IS NO STATUE OF LIMITATIONS ON ANY RECALL AND IN FACT I HAVE 10 TO 15 YEARS AFTER AN ACTIVE RECALL TO HAVE THE RECALLED ISSUE REPAIRED BUT NO ONE WILL HONOR THIS. WHAT CAN I DO?

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS FIRM. THE CONTACT STATED THAT ADDED EFFORT WAS NEEDED TO DEPRESS THE BRAKE PEDAL. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE BRAKE DRUMS NEEDED TO BE REPLACED. THE BRAKE DRUMS AND CALIPERS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TRAVELING DOWN THE ROAD ON CITY STREET, AND APPLIED BRAKES. BRAKE PEDAL WENT STRAIT TO THE FLOOR. BRAKES STILL GOING STRAIT TO THE FLOOR.

TL* THE CONTACT OWN A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT WENT TO THE FLOOR BOARD, WHICH CAUSED THE BRAKING DISTANCE TO BE EXTENDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

THE CAR IS REVING HIGH AND ACCELERATING POORLY. THEN THE RED TRIANGLE LIGHT TELLING ME TO STOP SAFETY NOW COMES ON CAUSING ME TO PULL OVER AND SHUT CAR OFF. I TURN THE CAR BACK ON AND IT DRIVES BUT WITH SAME ISSUES. LOOK ON THE CARCOMPLAINT.COM WEBSITE FOR TSB-09-19-12 AND TSB-08-24-5 WHICH DETAIL WHAT MY CAR IS DOING AND MAKES IT APPEAR LIKE THERE IS A COOLING PUMP RECALL. FORD JUST TOLD ME THERE ARE NO RECALLS LISTED FOR MY VIN THOUGH. THE FREQUENCY OF WHICH THE RED TRIANGLE LIGHT COMES ON IS INCREASING THIS MONTH. IT WAS EVERY FEW MONTHS AND NOW IT IS WEEKLY-DAILY.

2005 FORD GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO LIGHTING CONTROL MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE EXPERIENCE AT THE DEALERSHIP WAS UNFAVORABLE. THE VEHICLE WAS NOT REPAIRED. *JS

AIRBAG WARNING LIGHT COMES ON. NO ACCIDENT, STATIONARY AND IN MOTION. I DO NOT SEE A RECALL REFERENCE AIRBAG? WITH THE COMPLAINTS I READ ON YOUR SITE ABOUT THE AIRBAGS, THERE SHOULD BE A RECALL???????????

OUR 2010 MERCURY MILAN HAS 45,000 MILES. AS WE WERE BACKING OUT OF OUR GARAGE, A POWER STEERING ASSIST FAULT MESSAGE DISPLAYED IN THE MESSAGE CENTER, AND ALL POWER STEERING HAD STOPPED. WE HAD THE CAR TOWED TO BE CHECKED, AND THE WHOLE ELECTRICAL POWER STEERING MECHANISM HAD TO BE REPLACED. WE LEARNED THERE HAVE BEEN THOUSANDS OF COMPLAINTS WITH 2010-2014 MODELS, HOWEVER, THE 2010 MODEL WAS NOT INCLUDED IN THE RECALL ALONG WITH THE 2011 AND NEWER MODELS. WITH ALL OF THE DATA PROVING THAT THE 2010 MERCURY MILANS HAD THE SAME FAULTY POWER STEERING, WE NEED TO KNOW WHY THEY WEREN?T INCLUDED. OUR BILL TO REPAIR THIS WAS $1948.31. WE ARE VERY THANKFUL THAT IT HAPPENED IN THE DRIVEWAY, AND NOT ON THE ROAD WHERE SOMEONE COULD HAVE BEEN INJURED. KNOWING THAT THIS SHOULD HAVE BEEN A RECALL, AND THERE ARE OTHER 2010 MILANS OUT THERE ON THE ROAD WITH THIS ISSUE IS VERY SCARY. PLEASE HIGHLY CONSIDER ADDING THIS TO THE RECALL LIST. WE ALSO FEEL STRONGLY THAT WE ARE ENTITLED TO BE REIMBURSED FOR OUR REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR