MERCURY Complaints

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 50 MPH WITH THE FRONT DRIVER SEAT HEATING SYSTEM ACTIVATED, AND THEN THERE WAS AN UNEXPECTED EXCESSIVE HIGH VOLTAGE OF HEAT PENETRATION THROUGH THE BOTTOM OF THE SEAT. THE DRIVER SMELLED A STRONG BURNING ODOR OF RUBBER IN THE FOAM SEAT CUSHION. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. AFTER WAITING TWENTY-FIVE MINUTES FOR THE SEATING AREA TO COOL DOWN, HE WAS ABLE TO RESUME NORMAL VEHICLE OPERATION. THERE WAS NO PERSONAL INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO A SHORT CIRCUIT IN THE HEATED SEAT SYSTEM. THE TECHNICIAN RECOMMENDED NOT TO ACTIVATE THE HEATED SEAT SYSTEM. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 50,00. THE CURRENT MILEAGE WAS 89,000.

VEHICLE QUITTING IN INTERSECTION AND CAR LOSING ALL POWER ENTERING GARAGE. VIBRATION AND PULLING TO RIGHT AT HIGHWAY SPEEDS. EGR VALVE REPLACED TWICE. *TR

TL* THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE ENTIRE LENGTH OF THE INSTRUMENT CONTROL PANELS SURFACE BEGAN DEVELOPED CRACKS AND WARPS. A PLASTIC PIECE FROM THE PANEL, THAT WAS 5 INCHES IN HEIGHT BLOCKS THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT COMMENTED THE FAILURE WAS RELATED TO THE FORD CONTOUR DASHBOARD DEFECT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 112,000.

TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE THE CONTACT WAS HAVING HIS VEHICLE SERVICED, HE WAS INFORMED THAT THE DRIVER SIDE REAR AND FRONT COIL SPRINGS WERE BROKEN. THE CONTACT NOTICED THAT WHENEVER HE DROVE OVER A BUMP IN THE ROAD HE HEARD A LOUD BANGING SOUND IN THE REAR END OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THE CURRENT AND FAILURE MILEAGES WERE 89000.

MY WIFE WAS DRIVING AT NIGHT ON A BUSY TWO LANE ROAD WHEN THE VEHICLE SUDDENLY LOST ACCELERATION, AS IF IT HAD BEEN SHIFTED INTO NEUTRAL. SHE WAS ABLE TO COAST INTO A LEFT TURN LANE FOR A SUBDIVISION WHERE SHE HAD TO WAIT IN THE VEHICLE FOR OVER AN HOUR FOR HELP TO ARRIVE. THE VEHICLE WAS TAKEN TO A FORD DEALER WHERE THEY "REPLACED THE TORQUE CONVERTER DUE TO FAILED PUMP SHAFT SPLINE". THE REPAIR COST US $1475.46. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. WHILE DRIVING 35 MPH THE TEMPERATURE GAUGE WENT FROM NORMAL TO ZERO AND THEN BACK UP TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE WIRE THAT CAUSED THE TEMPERATURE GAUGE TO MALFUNCTION WAS REPLACED. THE FAILURE COULD CAUSE HIGH VOLTAGE IN THE ELECTRICAL CIRCUIT, WHICH COULD HAVE LEAD TO A FIRE. THE CURRENT MILEAGE WAS 57,080. THE FAILURE MILEAGE WAS 54,956. UPDATED 11/13/09.*LJ THE CONSUMER ALSO STATED THE ENGINE LIGHT ILLUMINATED AS WELL. THE MECHANIC FOUND THREE CODES STORED FOR THE ENGINE COOLANT TEMPERATURE CIRCUIT. THEY INDICATED AN INTERMITTENT HIGH VOLTAGE IN THE ECT CIRCUIT. THE FREEZE FRAME DATE SHOWED 40 DEGREES INDICATING THE CIRCUIT WAS OPEN AT SOME POINT. EXTENSIVE TESTING WAS DONE OF THE COOLANT SENSOR AND RELATED WIRING AND IT WAS FINALLY DISCOVERED THAT A BAD SPOT IN THE SENSOR ORANGE WIRE INSIDE THE HARNESS AT THE BACK OF THE MOTOR WHERE IT TAKES A SHARP BEND. THE HARNESS WAS PULLED APART AND THE FAULTY SECTION WIRE WAS REPAIRED. UPDATED 11/17/09.*JB THE CONSUMER WANTS TO KNOW THE RESULT OF HIS COMPLAINT. UPDATED 01/21/10.*JB

2001 SABLE WITH 57000 MILES. VEHICLE WILL START, KILL AND THEN CANNOT BE RESTARTED FOR AT LEAST 1/2 HOUR. SOMETIMES WILL NOT START AT ALL. SERVICE PEOPLE HAVE HOOKED UP TO SENSORS BUT CANNOT FIND WHAT IS WRONG. PROBLEM IS SPORADIC, HAPPENING ABOUT 1 TO 2 TIMES PER WEEK. SCOPED FUEL PUMP BUT SAID IT WAS WORKING PROPERLY. SAID FUEL FILTER AND ALL OTHER SYSTEMS CHECKED OUT OK. DON'T KNOW WHAT TO DO NEXT. FEEL UNEASY ABOUT DRIVING THE CAR ANYWHERE FAR FROM HOME. *TR

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. HE COULD NOT ACCELERATE PAST 30-35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FAILURE WAS BECAUSE OF A PLASTIC INTAKE MANIFOLD. THE VEHICLE WAS REPAIRED WITH THE REPLACEMENTS OF A METAL INTAKE MANIFOLD AND SPARK PLUGS. THE FOLLOWING DAY AFTER THE SERVICE REPAIR, HE EXPERIENCED ROUGH IDLING WHILE STARTING THE ENGINE COLD. THE AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE, BUT NO REMEDY WAS AVAILABLE. THE FAILURE MILEAGE WAS 54,300. THE CURRENT MILEAGE WAS UNAVAILABLE.

2005 MERCURY MONTEREY VEHICLE LOST PROPULSION WHILE TRAVELING DOWN THE ROAD IN DRIVE. WOULD NOT MOVE IN DRIVE OR REVERSE. NO WARNING OR PREVIOUS SIGNS OF ENSUING FAILURE. VAN IS EN ROUTE TO DEALER FOR DIAGNOSIS. VAN HAS LESS THAN 50,000 MILES ON IT. WE WERE VERY LUCKY THAT THE FAILURE OCCURRED ON A ROADWAY THAT ENABLED US TO PULL OUT OF HARMS WAY. FOUR WOMEN PASSENGERS WERE ABLE TO PUSH THE VEHICLE INTO A PARKING LOT FOR HAULER TO PICKUP. WAITING FOR WORD FROM THE DEALER ON COURSE OF ACTION. *TR

THE REAR WINDOW ON MY 2005 MERURY MARINER EXPLODED. THERE WAS A LOUD BOOM AND THE WINDOW EXPLODED INTO SMALL PIECES. *TR