MERCURY Complaints

TL*THE CONTACT OWNS A 1998 MERCURY MOUNTAINEER. EARLY IN THE MORNING, THE CONTACT SMELLED SOMETHING BURNING AND NOTICED THAT HER VEHICLE WAS ON FIRE. AS A RESULT, THE GARAGE AND PART OF THE HOUSE WERE BURNED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT IT ORIGINATED FROM THE ENGINE OF THE VEHICLE. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE SEVERE INJURIES COULD HAVE OCCURRED. THE MILEAGES WERE UNKNOWN.

JUST BOUGHT A USED 2000 MERCURY MOUNTAINEER AND THIS MORNING WE EXPERIENCED A PROBLEM WITH THE TRANSMISSION. PUT IT INTO REVERSE AND IT IMMEDIATELY SHUT DOWN AND STARTED TO ROLL BACKWARDS BECAUSE OF BEING ON A SLIGHT INCLINE. PUT IT BACK INTO PARK AND TRIED AGAIN TO HAVE IT HAPPEN AGAIN AND AGAIN. LOOKED UP ON GOOGLE AND NOW FIND THAT THIS SEEMS TO BE AN INHERITED PROBLEM THAT FORD IS NOT ADDRESSING. WHAT IS OUR RECOURSE ON THIS MATTER? *TR

I AM HAVING HEADLIGHT FAILURE DUE TO LIGHT CONTROL MODULE(LCM/LIGHT BOX) ISSUES. THIS ISSUE HAS BEEN PREVIOUSLY COMPLAINED ABOUT AND INVESTIGATED BY YOUR AGENCY AS I HAVE FOUND OUT WHILE RESEARCHING YOUR WEBSITE. THERE HAS BEEN NO EVENTS LEADING UP TO THE FAILURE. THE HEADLIGHTS WILL SWITCH OFF AND ON NO MATTER IF YOUR DRIVING OR NOT. MANY TIMES THEY WILL NOT GO ON AT ALL. I AM FORCED TO STOP ONCE THEY GO OUT AND WAIT UNTIL THEY DECIDE TO SWITCH BACK ON TO CONTINUE WHILE DRIVING AT NIGHT. I REPORTED THIS TO FORD MOTOR COMPANY ON AUGUST 10, 2009, AND I WAS QUOTED A 1,000 ESTIMATE FOR REPAIR BY MY LOCAL DEALER DUE TO THE FACT THAT THERE HAS NEVER BEEN A RECALL ISSUED. WHAT EXACTLY NEEDS TO HAPPEN TO GET THIS SAFETY ISSUE REMEDIED? PLEASE TAKE A DEEP LOOK INTO THIS. *TR

2004 MERCURY MONTEREY 4.2 LITER ENGINE, ON GOVERNMENT BUSINESS TRIP TO BOSTON AND ON RETURN TRIP TO VIRGINIA, CHECK TRANSMISSION LIGHT CAME ON. STOPPED IN CT AT TRANSMISSION SHOP AND THEY READ THE CODE FOR TORQUE CONVERTER PROBLEM. I CONTACTED FORD HQ AND PROVIDED THE INFORMATION AND THEY WERE NOT AWARE OF ANY PROBLEM LIKE THIS ON THE 4.2 LITER MINI VAN....HOWEVER, THERE ARE MANY POSTING ON THE INTERNET THAT DISPUTE THAT CLAIM. I FEEL THAT IT IS IN THE BEST INTEREST OF THE VAN OWNERS THAT AN INVESTIGATION TAKES PLACE BEFORE SOMEONE IS KILLED. *TR

WHILE AT A DESTINATION ABOUT 30 MILES FROM HOME, MY LEFT-FRONT TIRE VALVE FAILED JUST AS I WAS ABOUT TO ENTER THE PARKED CAR TO HEAD HOME. THE AIR WHOOSHED LOUDLY OUT OF THE TIRE AS I WATCHED IT DEFLATE BEFORE MY EYES. I CALLED AAA FOR ASSISTANCE IN CHANGING THE TIRE AND TOOK THE FLAT TIRE TO MY DEALER THE FOLLOWING DAY FOR REPLACEMENT OF THE DEFECTIVE TIRE VALVE. THE VALVE WAS INSTALLED AS PART OF A NEW-TIRE INSTALLATION ON 04/24/2007 BY MY FORD DEALER. *TR

HUMAN MACHINE INTERFACE IS DEFECTIVE IN SUNLIGHT. THE INSTRUMENT PANEL IS COMPOSED OF GRAY BACKGROUND WITH SILVER NUMERALS ON TACHOMETER AND SPEEDOMETER AND GREEN LED READOUT OF ODOMETER, DIRECTION, AND MILES TO EMPTY. SUNLIGHT WASHES OUT THE INSTRUMENT PANEL MAKING IT UNREADABLE. DRIVER MUST SHADE INSTRUMENT CLUSTER AND LEAN CLOSE TO DETERMINE DATA THUS TAKING ATTENTION FROM ROADWAY, AN EXTREMELY DANGEROUS PRACTICE ON HIGH-SPEED, MULTIPLE-LANE HIGHWAYS. UNDER CERTAIN CONDITIONS, EVEN THIS EFFORT IS FRUITLESS. MANUFACTURER ACKNOWLEDGES PROBLEM BUT STATES IT IS NOT THEIR POLICY TO REENGINEERING SUCH DEFECTS. *TR

JUST LEFT THE HIGHWAY AND ENDED UP AT A RED LIGHT TRAFFIC SIGNAL AND ONE THE LIGHT TURNED GREEN, I WENT TO DRIVE OFF AND A LOUD BOOM I COULD HEAR COMING FROM UNDER MY HOOD, AS I LOOKED IN MY REAR VIEW MIRROR A SEMI TRUCK STARTED HONKING ITS HORN AND SLAMMED TO MISS HITTING FROM BEHIND. I WENT TO PULL TO THE SIDE THE ROAD BUT TRUCK WAS JUMPING ALL OVER AND I HAD TO PULL IN FRONT OF CARS TURNING WHICH I SMELT A SMELL LIKE SOMETHING BURNING. THE SPARK PLUG HAD RIPPED FROM ITS SOCKET, IT HAD HAPPENED THE FIRST TIME 1 YEAR AGO NOW 2ND ONE, REPAIRMAN SAYS HE SEES THIS ALL THE TIME WITH MY VEHICLE, " FORD IS HELPING PUTTING MY KIDS THROUGH COLLEGE WITH THESE PROBLEMS FROM YOUR YEAR" WOW, I THOUGHT FORD GOT, PAID, REPAIRMEN GOT PAID, AND I'M THE ONLY ONE TAKEN FOR A RIDE OF A LIFETIME. NOT RIGHT IS IT. *TR

JUST LEFT THE HIGHWAY AND ENDED UP AT A RED LIGHT TRAFFIC SIGNAL AND ONE THE LIGHT TURNED GREEN, I WENT TO DRIVE OFF AND A LOUD BOOM I COULD HEAR COMING FROM UNDER MY HOOD, AS I LOOKED IN MY REAR VIEW MIRROR A SEMI TRUCK STARTED HONKING ITS HORN AND SLAMMED TO MISS HITTING FROM BEHIND. I WENT TO PULL TO THE SIDE THE ROAD BUT TRUCK WAS JUMPING ALL OVER AND I HAD TO PULL IN FRONT OF CARS TURNING WHICH I SMELT A SMELL LIKE SOMETHING BURNING. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE FRONT DRIVER'S SIDE TIRE FLATTENED. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE COIL SPRING PUNCTURED THE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 55,900.

1CHECK ENGINE LIGHT (GAS EMISIONS) 2. FAILURE IS ONCE A MONTH THEN LIGHT GOES OFF 2 NO PARTS OR REPAIRS AS THE DEALER SHIP WILL NOT REPLACE WILL THE RECALL REPAIR? *TR