MERCURY Complaints

VEHICLE'S TRANSMISSION "CLUNKS" OR HARD SHIFTS, WHEN SLOWING DOWN AND COMING TO A STOP, OR AT LOW SPEEDS. SURGES AT STOP LIGHTS, OR WILL HESITATE WHEN THE GAS PEDAL IS PUSHED. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE VEHICLE IN 1997. I HAVE TAKEN IT BACK TO THE DEALER NUMEROUS TIMES, AND THEY TELL ME THAT 1. NOTHING IS WRONG WITH THE TRANSMISSION OR 2. THEY HAVE DOWNLOADED A NEW PROGRAM FOR THE COMPUTER. I KNOW THERE IS SOMETHING WRONG, BUT NO ONE WILL FIX THIS. NOW IT'S 4000 MILES OVER WARRANTY, AND THE PROBLEM IS GETTING WORSE. SOONER OR LATER THIS WILL CAUSE AN ACCIDENT. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE WHICH WAS PURCHASED IN 2006. HE STATED THAT THE FRONT DRIVER'S SIDE COIL SPRING BROKE ON THE VEHICLE WHILE IN THE REVERSE POSITION AT A SPEED OF LESS THAN 5 MPH. THE SHARP END OF THE COIL SPRING PUNCTURED THE TIRE AND FLATTENED IT. THE MANUFACTURER WAS NOTIFIED AND ALTHOUGH THERE WERE NO RECALLS AN ENGINEERING ANALYSIS (NHTSA ACTION NUMBER : EA08018) WAS OPENED TO ASSESS THE FREQUENCY, SCOPE AND SAFETY CONSEQUENCES OF THE ALLEGED DEFECT. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNDER 77,000. THE VIN WAS NOT AVAILABLE. UPDATED 10/5/09 *CN UPDATED 10/07/09*JB

2005 MERCURY MONTEREY TORQUE CONVERTER SHAFT FAILURE RESULTING IN SUDDEN LOSS OF POWER ON FREEWAY, WITHOUT WARNING. *TR

TRANSMISSION SEEMS TO SLIP AND SPUTTER WHILE DOWNSHIFTING. WILL NOT ACCELERATE WITHOUT SLIPPING WHEN HEATED UP. *TR

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH, THE TRACKING CONTROL LIGHT AND THE ABS LIGHT ILLUMINATED AND THE VEHICLE BEGAN SHAKING. THE OWNERS MANUAL INDICATED THAT THE CONTROL TRACKING BUTTON WOULD DEACTIVATE IT; HOWEVER, THE LIGHT REMAINED ILLUMINATED. THE DEALER STATED THAT HE COULD DIAGNOSE THE FAILURE. THE CONTACT IS AWARE OF THE SAFETY RISK. THE FAILURE MILEAGE WAS 39450 AND THE CURRENT MILEAGE WAS 39500. UPDATED 10/5/09 *CN UPDATED 10/07/09.

2002 MERCURY MOUNTAINEER V8 AWD 4.6 TRANSMISSION FAILURE. VEHICLE HAD UNDER 60,000 MILES, BUT HAD SURPASSED EXTENDED WARRANTY TIME FRAME. REVERSE VEHICLE WOULD NOT MOVE. SHIFTED VERY HARD THROUGH GEARS. SOMETIMES TACKING AT 3000 RPM. TOOK TO A TRANSMISSION SPECIALIST. REPAIRED AT A COST OF 2600.00. HAVE SINCE RETURNED VEHICLE TO SAME PLACE FOR SAME ISSUES PLUS TRANSMISSION OVERHEAT LIGHT AND LEAKING TRANSMISSION FLUID. SEAT BELTS LOCKED DOWN FOR NO REASON. WOULD NOT RETRACT. CALLED DEALER, COULD NOT DO ANYTHING BECAUSE I WAS OVER RESTRAINT WARRANTY BY 3000 MILES. HAVE REPLACED ALL 4 SEAT BELT RESTRAINTS. FRONT AIR BAG LIGHT STAYS ON OR BLINKS, OR IS OFF. CALLED DEALER, STATED REPAIR WOULD NOT BE COVERED DUE TO MILEAGE. I PURCHASED THIS VEHICLE BRAND NEW JUNE 2002. TODAY IT HAS 65,00 MILES ON IT. IS DRIVEN PRIMARILY ON THE HIGHWAY FOR VACATIONS. HAVE HAD SEVERAL SMALL REPAIRS THAT WERE COVERED UNDER EXTENDED WARRANTY. I AM VERY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLES DRIVE TRAIN AND SAFETY RESTRAINT SYSTEM TO INCLUDE SEAT BELTS AND AIR BAG ISSUES. WITH AS MANY COMPLAINTS I SEE ON LINE ABOUT THE TRANSMISSION AND FRONT AIR BAG ISSUES, SEEMS TO ME SOMETHING SHOULD BE DONE TO HELP THOSE OF US THAT PURCHASED IN GOOD FAITH WHAT SHOULD HAVE BEEN A GREAT VEHICLE. I HAVE BEEN A FORD/ MERCURY OWNER SINCE 1971. THIS IS THE FIRST VEHICLE I HAVE HAD THAT HAD MAJOR ISSUES. *TR

THE DRIVER SEAT BELT BUCKLE ON MY 2001 MERCURY GRAND MARQUIS UNBUCKLES ON ITS OWN. I BUCKLE UP, PULL ON IT, AND START OUT ON THE ROAD. NEXT THING I KNOW IS THE BUCKLE COMES APART AND THEN ITS JUST A REPEAT OF THE SAME THING FOR THE REST OF THE TRIP. TOOK THE VEHICLE TO CORTESE IN ROCHESTER, NY AND WAS TOLD THERE WAS NO RECALL ON IT. THEY BUCKLED THE BELT BUT COULDN'T GET IT TO FAIL IN THE SHOP. IF I HAVE AN ACCIDENT I WILL SUE BASED ON ALL THE ISSUES I AM SEEING ON THIS SITE, AND FORD'S UNWILLING TO FIX IT. I BOUGHT THE CAR A YEAR AND A HALF AGO AND IT HAS BEEN AN OFF AND ON PROBLEM. I HAVE 97,000 MILES ON IT. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATES WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE UNEXPECTEDLY SHIFTED INTO REVERSE WITHOUT ASSISTANCE. THERE WAS IMMEDIATE PRESSURE APPLIED TO THE BRAKE PEDAL AND THE EMERGENCY BRAKE ACTIVATED. THE VEHICLE CAME TO A COMPLETE STOP. THERE WERE NO PRIOR WARNINGS OR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE FAILURES WERE CONTRIBUTED BY A MANUFACTURER DEFECT WITHIN THE TRANSMISSION. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE AND CURRENT MILEAGES WERE 60,000.

NHTSA CAMPAIGN NUMBER: 04V328000 IS LISTED FOR THE 2003 FORD CROWN VIC'S AND LINCOLN'S BUT NOT THE MERCURY'S??? I HAVE AN 03 MERCURY MARAUDER THAT HAS THE SAME REAREND AS THE OTHERS LIST IN THIS RECALL BUT MY CAR IS NOT LISTED. I JUST HAD THE SAME EXACT PROBLEM THAT IS LISTED IN THE CAMPAIGN AND HAD TO SPEND $1100 TO HAVE MY AXLES, BEARINGS, CARRIER AND WHAT EVER ELSE IS INCLUDED IN THE REBUILD. IS THERE A REASON THAT FORD DOES NOT CONSIDER THIS THE SAME CAR WHICH THEY ARE!!!!!!! *TR

NOTICED THAT CAR WAS LOW IN REAR (BOTH SIDES), BROUGHT CAR IN FOR OIL CHANGE, HAD MECHANIC CHECK REAR SUSPENSION, HE FOUND TWO BROKEN REAR COIL SPRINGS. *TR