MERCURY Complaints

TL*THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE (FDM) REDUCED AND EVENTUALLY BLOCKED THE FLOW OF FUEL TO THE ENGINE. THE VEHICLE LOST POWER WHILE DRIVING 50 MPH. THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE STILL PERSISTS. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 112,000 AND CURRENT MILEAGE WAS 113,184.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS SUDDENLY DIMMED. THE CONTACT EXAMINED THE LIGHT SWITCH AND NOTICED THAT IT HAD TO BE HELD IN PLACE MANUALLY IN ORDER FOR THE HEADLIGHTS TO REMAIN ILLUMINATED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 79,000.

OUR 2004 MERCURY MONTEREY WITH 40000 THOUSAND MILES THE TORQUE CONVERTER WENT OUT ON RT 25 NEAR LOUISVLLE MS. WE WERE VERY LUCKY THAT TRAFFIC WAS LIGHT ON THE 4 LANE HIGHWAY AT THE TIME. *TR

COMPLETE BRAKE FAILURE. PEDAL WENT TO THE FLOOR AND CAR WOULD NOT STOP. I USED THE EMERGENCY BRAKE TO SAFELY STOP THE VEHICLE. THIS HAPPENED ONCE BEFORE ABOUT THREE YEARS AGO AND A REPAIR CENTER WAS UNABLE TO DUPLICATE. BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. *TR

2003 GRAND MARQUIS I AM EXPERIENCING INTERMITTENT HEADLIGHT FAILURE WHILE DRIVING MY 2003 MERCURY GRAND MARQUIS. THIS IS COVERED BY NHTSA ACTION PE08-066 WHICH WAS RECENTLY CLOSED WITHOUT RESULTING IN A RECALL. I FEEL YOUR AUTOMOBILE HEADLIGHTS FAILING WHILE DRIVING IS A SERIOUS SAFETY ISSUE. THERE IS NO QUESTION THAT I AM GOING TO HAVE TO PAY $400-$800 TO HAVE THE CAR REPAIRED. LIGHTING CONTROL MODULE WILL NEED TO BE REPLACED TO FIX A RELAY THAT IS WORTH ONLY ABOUT $25. AS A RETIREE ON FIXED INCOME, THIS IS A FINANCIAL HARDSHIP. I CALLED FORD CUSTOMER RELATIONSHIP CENTER AND WAS TOLD I AM RESPONSIBLE FOR THE COST SINCE THE VEHICLE IS BEYOND THE WARRANTY COVERAGE. INTERNET SEARCH ENGINE ON MERCURY HEADLIGHT FAILURE REVEALED THIS IS A COMMON PROBLEM ON LTD'S AND MERCURY'S ESPECIALLY 2003 GRAND MARQUIS' AND FLEET LTD'S. I THINK NHTSA CLOSING PE08-066 HAS RESULTED IN A FAILURE TO ACCURATELY ADDRESS THIS AS A SERIOUS SAFETY CONCERN AND AS A PRODUCT DEFECT AND FORD HAS FAILED IN THEIR CUSTOMER SERVICE OBLIGATIONS TO A PAST VALUED CUSTOMER. FAILURE SEEMS TO BE A MATTER OF NOT IF BUT WHEN THIS FAILURE WILL OCCUR ON THESE VEHICLES. *TR

ORIGINAL CONTINENTAL TIRE ON THE 2008 MERCURY MARINER HAS TREAD SEPARATION AND CAUSED A BLOW OUT. CONTINENTAL WILL NOT REIMBURSE OR SWAP ON BLOW OUT, BUT ONLY ON TREAD WEAR. PICTURES OF TIRE SEPARATION ARE AVAILABLE. *TR

I HAVE HAD ALL OF MY ELECTRICAL COMPONENTS FIXED, THE ALTERNATOR,THE REGULATOR,ALL THE PIG-TAILS,AND A NEW BATTERY. I AM STILL HAVING A PROBLEM WITH THE BATTERY LIGHT COMING ON. I HAVE PAID OUT ALOT OF MONEY TO FIX THE PROBLEM. I AM A TOW TRUCK DRIVER AND I TOW ALOT OF VEHICLES OF THIS MAKE AND MODEL FOR THE SAME REASON. *TR

I HAVE A 2002 MERCURY SABLE THAT HAS ONLY 55,623 MILES ON IT. BOTH OF THE REAR SPRINGS BROKE. THE SPRING ON THE DRIVERS SIDE BROKE IN A WAY THAT IT PUNCTURED THE TIRE. THANKFULLY I HAPPENED TO BE BACKING OUT OF MY DRIVE WAY WHEN I HEARD THE NOISE OF THE SPRING RUBBING AND NOT ON THE HIGHWAY WHEN THE TIRE WAS PUNCTURED. I THINK THE SPRINGS SHOULD LAST LONGER THAN 55,000 MILES. I CONTACTED MY DEALER WHO SAID THIS WAS NOT COVERED UNDER ANY WARRANTY. I WAS ALSO TOLD BY THE DEALER THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM. I CONTACTED FORD AND THEY WILL NOT COVER THIS REPAIR. I THINK THAT THIS COULD BE A VERY DANGEROUS FAILURE WHEN THE SPRING CAN BREAK IN A WAY THAT IT POPS THE TIRE SINCE PEOPLE COULD BE DRIVING AT HIGHWAY SPEEDS. FORD SHOULD BE RECALLING THIS VEHICLE AND REPLACING THESE SPRINGS. *TR

I WAS DRIVING MY 2005 MERCURY MONTEREY VAN HOME AND ABOUT 20 MILES AWAY FROM MY HOUSE IT WAS DRIVING FINE AND THAN WITHOUT ANY SIGNS OR WARNING AT ALL I LOST ALL ACCELERATION I HAD TO PULL OFF THE SIDE OF THE ROAD NO CELL PHONE COVERAGE FINALLY SOMEONE CAME ALONG AND I GOT IT TOWED BACK HOME, THAT IS THE FIRST TIME I EVER HAD A PROBLEM WITH THE TRANSMISSION FORD LINCOLN MERCURY SAID IT WAS THE TORQUE CONVERTER I BARELEY HIT 50,000 MILES WHEN THIS HAPPENED NOW IT WONT GO IN DRIVE REVERSE OR ANYTHING JUST HAPPENED ALL AT ONE ALOT OF PEOPLE ARE HAVING THIS PROBLEM I WAS READING ABOUT 100'S ONLINE NOW MERCURY WANTS 1000.00 TO REPLACE THE TORQUE CONVERTER WHEN IT IS A DEFECT IN ALOT OF THERE VANS AND THAT'S NOT RIGHT ITS NOT LIKE I'M THE ONLY PERSON THIS HAS HAPPENED TO I'M JUST GLAD I WAS FAR OUT OF TOWN LIKE ALOT OF PEOPLE THAT HAS HAD THIS HAPPEN TO THEM WITHOUT WARNING SITTING AT A REDLIGHT AND GOING DOWN THE INTERSTATE I PAID 38,000 DOLLARS FOR THE VAN AND STILL OWE HALF ITS NOT RIGHT THAT MERCURY WANTS THE CONSUMERS TO PAY FOR THE DEFECT CAR COMPANY'S AREN'T THE ONLY ONES STRUGGLING. *TR

WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTOMATIC SELECTION THE HEADLIGHTS WENT OUT. THIS WAS ON JUNE 6, 2009, AT 11:00 P. M. THEN ON JUNE 27, 2009, AT 9:10 P. M. WHILE TURNING ONTO AN INTERSTATE HIGHWAY THE HEADLIGHTS WENT OUT AGAIN. THIS TIME THE HEADLIGHT SELECTION SWITCH WAS IN THE MANUAL MODE. BOTH TIME THE HIGHBEAM SELECTION SWITCH WAS PULLED AND AFTER A 15 TO 20 MINUTE PERIOD THE HEADLIGHTS CAME BACK ON. *TR