MERCURY Complaints

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE AT A STOP LIGHT, THE VEHICLE BEGAN MOVING FORWARD WHILE THE CONTACT'S FOOT WAS DEPRESSING THE BRAKE PEDAL. THE VEHICLE BEGAN TO ACCELERATE AND WAS TAKEN TO THE DEALER, BUT THEY COULD NOT FIND ANY FAILURES. THE VEHICLE HAS BEEN TO THE DEALER APPROXIMATELY THREE TIMES FOR THE SAME FAILURE. THE CONTACT BELIEVES THAT THE BRAKES MAY NOT BE THE CAUSE OF THE FAILURE. THE VEHICLE WILL BE TAKEN TO THE DEALER ON JUNE 4, 2009 FOR ANOTHER DIAGNOSIS. THE FAILURE MILEAGE WAS 38,500 AND CURRENT MILEAGE WAS 39,000. UPDATED 07/24/09. *LJ

LEFT FRONT SPRING BROKE AND PUNCTURED LEFT FRONT TIRE. OCCURRED AS VEHICLE WAS BEING BACKED OUT OF DRIVEWAY AT LOW SPEED. VEHICLE WAS TOWED TO REPAIR SHOP. REPLACED BOTH FRONT STRUT SPRINGS, BOTH SWAY BAR LINKS, AND LEFT FRONT TIRE AT A COST OF $570. *TR

SUNROOFS ON THE 1999 TO 2001 MERCURY COUGARS SEEM TO BREAK WITH ALOT OF FREQUENCY. ONE DAY THEY SEEM TO WORK AND THEN FOR NO REASON THEY BREAK. INCLUDED IS A WEBSITE WITH OTHER OWNERS THAT HAVE HAD THE SAME PROBLEM. FORD/MERCURY SAYS IT'S NOT THEIR PROBLEM EVEN WHEN IT SEEMS TO BE A DESIGN FLAW OF USING PLASTIC TRACKS FOR THE SUNROOF. HERE'S A LINK TO THE SITE WITH COMPLAINTS HTTP://WWW.COUGARSUNROOF.COM/ *TR

SAW SMOKE COMING FROM PASSENGER'S OUTSIDE MIRROR, THE METAL WAS HOT, THEN SAW A SMALL FLAME, UNDER THE MIRROR, SO WE PULLED THE FUSE. A WEEK LATER WE PUT THE FUSE BACK IN & SMOKE STARTED COMING FROM THE MIRROR,AGAIN, SO WE PULLED THE FUSE & HAVE LEFT IT OUT. THIS FUSE ALSO CONTROLS THE POWER SEATS, ALONG WITH THE OUTSIDE MIRRORS. BOTH TIMES THE CAR WAS NOT RUNNING. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE FRONT DRIVER'S SIDE COIL SPRING FAILED. THE COIL SPRING CREATED A LOUD EXPLOSION AS IT PUNCTURED THE TIRE. THE TIRE WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 90,000.

I WAS DRIVING DOWN THE INTERSTATE FOR 45 MILES AND EXITED AT AN OFF RAMP. AT THE END OF THE RAMP, MY CAR STALLED ALMOST CAUSING A CRASH. MY CAR WOULD CRANK, BUT WOULD CONTINUE TO STALL ONCE ENGAGED INTO GEAR. I CAN KEEP THE VEHICLE FROM STALLING BY MASHING THE ACCELERATOR, REVVING THE RPM'S. EVER SINCE THEN MY VEHICLE HAS CONTINUED TO STALL ONCE PLACED INTO GEAR AND COMING TO A STOP AT PERIODIC TIMES. I FIND MY VEHICLE UNSAFE TO DRIVE, DUE TO IT HAPPENING OUT OF NOWHERE AND AT INTERSECTIONS. I HAD A FRIEND OF MINE IN THE AUTOMOBILE INDUSTRY LOOK AT MY VEHICLE AND INTO THE SITUATION, AND HE HAS FOUND THAT FORD HAS HAD NUMEROUS ISSUES AS FAR BACK AS '07 WITH ESCAPES AND MARINERS FROM '05-'08 EQUIPPED W/ A CD4E AUTOMATIC TRANS AXLE AND BUILT FROM 8/01/04-2/15/07. FORD HAS ENACTED SERVICE PROCEDURES FOR CORRECTING THE PROBLEM DATED 3/01/2007. *TR

TL*THE CONTACT OWNS A 1995 MERCURY GRAND MARQUIS. THE CONTACT NOTICED THAT THE SPEEDOMETER AND HEADLIGHTS FAILED ON HIS VEHICLE. THE DEALER STATED THAT THE DIGITAL DISPLAY BOARD FAILED. THE REPAIR COST WAS ESTIMATED AT $1,000. THE MANUFACTURER STATED THAT THEY WOULD ONLY REPAIR THE VEHICLE ACCORDING TO NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE VEHICLE WILL BE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 82,000. UPDATED 06/27/09 *BF UPDATED 06/23/09.*JB

TRANSMISSION SLIPPING ON A HILL CAUSING THE VEHICLE TO DRIFT BACKWARDS ALMOST CAUSING AN ACCIDENT WITH THE CAR BEHIND ME. *TR

2006 MERCURY MOUNTAINEER SLIPPED OUT OF PARKED IN DRIVEWAY AND HIT MOTHER INLAWS 2005 GMC ENVOY. THIS IS ONE OF A HAND FULL OF TIMES IT HAS SLIPPED OFF PARK. TOOK IT TO THE DEALERSHIP 3 TIMES AND NOTHING, NOW I AM FIGHTING WITH GRAND LEDGE FORD, GRAND LEDGE, MI TO GET IT FIX OR REPLACE THE TRANSMISSION BEFORE SOMEONE GET SERIOUSLY HURT OR EVEN DIES. THIS IS A VERY SCARY SITUATION AND NEEDS TO BE RECALLED AS SOON AS POSSIBLE. *TR

I AM HAVING AN ISSUE WITH MY HATCHBACK. THE EMBLEM HAS A LONG AND LARGE CRACK ON THE LEFT SIDE OF THE EMBLEM. I HAVE NOTICED THAT THERE ARE SEVERAL 2003 MOUNTAINEERS WITH THE SAME ISSUE. I AM AFRAID THAT THE CRACK WILL CAUSE THE GLASS TO BREAK. I NOTICED WHEN I BOUGHT THE VEHICLE THE DEALERSHIP TRIED TO REPAIR THE ISSUE ONCE THEREFORE I FELT THAT I SHOULD ADVISE/COMPLAIN ABOUT THE FAILURE TO SEE IF A RECALL OR A BULLETIN WOULD BE PLACED ON THE VEHICLE TO REPAIR THE ISSUE WITH NO RECOURSE OR RECURRING ISSUE. I AM NOT SURE WHY THIS ISSUE IS OCCURRING BUT I WOULD LIKE FOR THIS ISSUE TO BE REPAIRED AT NOT COST TO ME BECAUSE AGAIN I HAVE FOUND MANY MOUNTAINEERS WITH THE SAME ISSUE AND ALL HAVE BEEN 2003 SO FAR. PLEASE INVESTIGATE AND ASSIST FORD/MERCURY TO PRODUCE A SOLUTION TO THE ISSUE. *TR