MERCURY Complaints

2003 MERCURY GRAND MARQUIS. HEADLAMP FAILURE. APPARENT CAUSE IS FAILURE OF LIGHTING MODULE "BLACK BOX" WITH DEFECTIVE SOLDERING. BOX IS APPARENTLY NOT PROTECTED BY FUSES. COST OF BOX IS $499. PLUS INSTALLATION COSTS AND TAXES. *TR

WE HAD NO PREVIOUS PROBLEMS OR INCIDENTS. WE WERE TRAVELING A MAJOR HIGHWAY I-86 GOING TOWARDS JAMESTOWN. OUR VAN GEARED UP REAL QUICK AND WE LOST ALL ACCELERATION. NO WARNING WE ARE THANKFUL THERE WAS NO CAR BEHIND US OR BESIDE SO WE COULD SAFELY GET TO THE SIDE OF THE ROAD! IT WAS A VERY SCARY FEELING. WE WERE TOLD BY THE FORD GARAGE THAT WE HAD TO BE TOWED THAT IS WAS THE TORQUE CONVERTER. I SEE THERE HAS BEEN ALOT OF THESE GOING BAD. WE HAD NO WARRANTY LEFT SO WE ARE STUCK WITH A HEFTY BILL FOR SOMETHING THAT SHOULD HAVE BEEN RECALLED!!!!!! *TR

TL*THE CONTACT OWNS A 1992 MERCURY COUGAR. WHILE DRIVING ANY SPEED AT NIGHT, THE EXTERIOR LIGHTING WILL SPORADICALLY FAIL AND SIGNIFICANTLY REDUCE THE CONTACT'S VISIBILITY. SHE CALLED THE MANUFACTURER IN REFERENCE TO NHTSA CAMPAIGN ID NUMBER 99V275000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE MANUFACTURER WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIRS. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 139,000.

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. IN NOVEMBER OF 2008, WHILE DRIVING 10 MPH, THE REAR COIL SPRING FAILED AND PUNCTURED ONE OF THE REAR TIRES. THE VEHICLE WAS REPAIRED AT A TIRE DEALER. THERE WERE NO INJURIES. IN MARCH OF 2009, THE CONTACT BELIEVED THAT HE HAD A FLAT TIRE WHILE DRIVING. AAA ARRIVED AND INSPECTED THE VEHICLE. THE CONTACT WAS INFORMED THAT THE FRONT COIL SPRINGS FAILED AND CAUSED THE TIRE TO FLATTEN. THE DEALER STATED THAT THERE WERE NO RECALLS FOR HIS MODEL VEHICLE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 105,000 AND FAILURE MILEAGE WAS APPROXIMATELY 98,000.

I TOOK MY DAUGHTERS 2001 SABLE IN FOR IT'S ANNUAL SAFETY INSPECTION AND WAS ADVISED BY THE MECHANIC THAT THE PASSENGER SIDE REAR COIL SPRING WAS BROKEN AND NEEDED TO BE REPLACED. HE ADVISED ME THAT THIS WAS A COMMON PROBLEM ON THESE VEHICLES AND HE THOUGHT THERE WAS A RECALL. I CALLED MY LOCAL DEALER AND WAS ADVISED THAT THE RECALL ONLY COVERED THE FRONT COIL SPRINGS. I WILL BE CHECKING INTO THE REPLACEMENT OF THE FRONT SPRINGS UNDER THE RECALL. SINCE WE PURCHASED THE VEHICLE USED APPROX. 1 YEAR AGO IT'S POSSIBLE THE PRIOR (ORIGINAL) OWNER HAD THEM REPLACED PREVIOUSLY. I BELIEVE BASED ON THE NUMBER OF COMPLAINTS THAT THE RECALL SHOULD BE EXPANDED TO INCLUDE THE REAR SPRINGS. SINCE DISCOVERING THIS ISSUE I HAVE PURCHASED REPLACEMENT SPRINGS AND STRUTS AT A COST OF $330.00 AND WILL BE INSTALLING THEM ASAP. *TR

WHEN HAVING TO MAKE AN EMERGENCY STOP YOU BETTER PRAY, THIS IS ONE OF THE WORST CARS I HAVE EVER DRIVEN FOR HAVING TO MAKE A PANIC STOP. I HAVE HAD THIS PROBLEM CHECKED BY THE DEALER ONLY TO SAY THERE IS NO PROBLEM WELL, YES THERE IS IF I AM ONLY ONE OF 50 OTHER PEOPLE WHO SEEMS TO HAVE THE SAME PROBLEM. WHAT HAPPENED TO SAFETY FOR THE PEOPLE? *TR

THE ISSUE WITH MY CAR THE TRANSMISSION I WAS DRIVING IT ONE THE INTERSTATE WHEN I STARTED TO HER A ROAR COMING FROM MY ENGINE AND THAT WHEN I NOTICED MY RPM WAS OFF THE CHART AND I STARTED TO GO SLOWER BY THE MINUTE AND AS I CALLED UP MY MECHANIC HE SAID IT WAS MY TRANSMISSION AND BEING FROM ANOTHER STATE AND ONLY HAVING 100 BUCKS IN THE POCKET IS NOT GOOD SO NOW IM STUCK IN A TOWN WITH NO JOB NOW NEEDING TO GET MY TRANSMISSION FIXED AND NOT HAVING A CAR TO DRIVE I CANT GET A JOB NOT HAVING A JOB MAKES ME LOSE MY CAR AND HAVING NO HOME LEFT FOR ME THAT'S JUST NOT RIGHT FORD SHOULD B THE ONES IN MY SHOES. *TR

I RECEIVED A NOTICE DATED MAY, 2009 ON JUNE 3, 2009 FROM FORD REGARDING REPORTS OF TIRE VALVE STEM CRACKS AND AIR LEAKS ON 2007 MERCURY MARINER. THEY CLAIM IT IS NOT A RECALL. I HAD A PROBLEM WITH ONE TIRE ON FEBRUARY, 23 2009 ON MY WAY TO THE AIRPORT IN THE EARLY A.M. AND HAD IT REPAIRED - WAS VALVE STEM LEAK. MY HUSBAND CHECKED THE CAR WITH A MAGNIFYING GLASS AND FLASHLIGHT (ONLY WAY TO SEE CRACKS) AND FOUND THE OTHER THREE STEM VALVES WERE CRACKED. NO ONE WITH THE NAKED EYE COULD POSSIBLY SEE THIS. MY HUSBAND SAID I COULD HAVE HAD 3 FLAT TIRES SIMULTANEOUSLY. I COULD HAVE BEEN SERIOUSLY INJURED. FORD REFUSES TO MAKE ANY REFUNDS UNDER THEIR PROGRAM. I WAS TOLD BY THE DEALERSHIP THAT THEY WERE TOLD NOT TO BRING THIS MATTER TO THE ATTENTION OF THEIR CUSTOMERS. DO THE WORK ONLY IF THE CUSTOMER ASKS THEM TOO. THIS IS MUCH TOO DANGEROUS A SITUATION AND FORD SHOULD MAKE THIS RECALL TO ALL VEHICLE OWNERS WHO COULD BE IN DANGER. THE REFUND WOULD BE NICE SINCE WE WEREN'T INFORMED OF THIS WHEN WE SHOULD HAVE BEEN BUT THE LIVES OF INNOCENT PEOPLE ARE AT STAKE BECAUSE FORD WON'T FESS UP TO CALLING THIS A RECALL. *TR

CATASTROPHIC BRAKE FAILURE ON 2000 MERCURY GRAND MARQUIS. INVOLVED POWER BRAKES, BOOSTER, ABS SYSTEM. CAUSED MINOR INJURIES BUT TOTAL LOSS OF TWO VEHICLES. *TR

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY SHIFTING OUT OF PARK AND INTO DRIVE. THE VEHICLE ALSO HAS DIFFICULTY CHANGING GEARS. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE WITH THE TRANSMISSION BECAUSE THE INABILITY TO CHANGE GEARS COULD CAUSE A CRASH. THE CURRENT AND FAILURE MILEAGES WERE 88,000.