MERCURY Complaints

TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. ON JUNE 20, 2009, A PIECE OF THE SUN ROOF FELL OFF TRACK AND CAUSED THE SUN ROOF TO BECOME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PART REPLACED, BUT WAS INFORMED THAT THE ENTIRE SUN ROOF NEEDED TO BE REPLACED. SHE FEELS THAT THIS IS A SAFETY RELATED DEFECT THAT SHOULD BE INVESTIGATED. THE FAILURE MILEAGE WAS 124,000.

WITHOUT WARNING OF ANY KIND THE ENGINE QUITS UNDER 35 MPH, SOMETIMES WITH CRUISE CONTROL ON. AFTER CAR ROLLS TO A STOP, IT CAN RESTART RIGHT AWAY. LOSS OF POWER STEERING AND BRAKES. DEALER SAYS NO CODES TO BACK UP COMPLAINT. THIS HAS AS HAPPENED AT LEAST 3X SPREAD OVER 35,000 ODOMETER MILES. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO AND IS CURRENTLY EXPERIENCING TRANSMISSION ISSUES. WHILE SHIFTING FROM PARK INTO DRIVE, THE VEHICLE HESITATED AND JERKED. THE DEALER STATED THAT THE TRANSMISSION FAILED AND CLUTCH DEBRIS WAS FOUND IN THE TRANSMISSION FLUID. A TECHNICIAN INSPECTED THE VEHICLE AND FOUND A SEAL THAT WAS ALLOWING WATER TO ENTER INTO THE COMPUTER, WHICH CAUSED THE COMPUTER AND TRANSMISSION TO BOTH FAIL. THE VEHICLE WILL NOT YET BE REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 69,000.

FUTURA 875 TIRES MADE BY BRIDGESTONE FIRESTONE WITH TREAD SEPARATION ON ALL 4 TIRES. THESE TIRES SEEM NEVER TO HAVE EXISTED. THEY ARE NOT FUTURA 775 TIRES THEY ARE FUTURA 875 TIRES. THESE TIRES WERE PURCHASED JULY 2001 AT A TIME WHEN DANGEROUS TIRES WERE IN THE NEWS FOR ROLL OVER ACCIDENT'S KILLING PEOPLE. YET PEPBOYS NEVER NOTIFIED US THEY WERE DEFECTIVE. NOW THE TREAD SEPARATION ON ALL 4 TIRES IS VERY OBVIOUS AND THE TIRES MUST BE REPLACED. CLEARLY THERE ARE STILL DEFECTIVE DANGEROUS TIRES ON THE ROAD WAITING TO HARM A TRUSTING PUBLIC. WHY? *TR

TL*THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE VEHICLE CAUGHT FIRE WHILE PARKED AND WITHOUT WARNING. THE VEHICLE WAS COMPLETELY DESTROYED AND A FIRE REPORT WAS FILED. THE CONTACT HAS PICTURES OF THE FAILURE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED; HOWEVER, A FIREFIGHTER SPECULATED THAT IT MAY HAVE BEEN DUE TO ELECTRICAL FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 125,000. UPDATED 07/14/09 *BF UPDATED 07/15/09

WHILE DRIVING ON THE FREEWAY A LOUD BANG SOUND WAS HEARD FROM THE ENGINE COMPARTMENT. THE CAR SHOOK AT THE SAME TIME WHEN THE BANG OCCURRED. THE CHARGING INDICATOR IS NOW VERY SENSITIVE TO GAS ACCELERATION. I CHECKED THE ENGINE AND BATTERY AND AROUND THE CAR AND DIDN'T NOTICE ANYTHING UNUSUAL. I'M GOING TO THE DEALER TOMORROW FOR THEM TO CHECK THE 12 BATTERY AND ALTERNATOR. SINCE I HAVE A HYBRID CAR I'M ALSO GOING TO HAVE THEM CHECK SPECIAL BATTERIES FOR DEFECTS. *TR

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHEN APPLYING PRESSURE TO THE BRAKE PEDAL AND PLACING THE VEHICLE INTO REVERSE, THE GEAR LURCHES FORWARD UNEXPECTEDLY. THE CONTACT HAS TO SWITCH THE VEHICLE INTO NEUTRAL TO STOP THE UNINTENDED ACCELERATION. HE TOOK THE VEHICLE TO THE DEALER, BUT THEY COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000 AND CURRENT MILEAGE WAS 29,000. UPDATED 07/17/09 *BF THE CONSUMER STATED ON 2 OCCASIONS, HE STARTED THE VEHICLE; PUT IT IN DRIVE AND THE MOTOR RACED AND THE VEHICLE LURCHES FORWARD. HE HAD TO PUT THE VEHICLE INTO NEUTRAL AND TURN OFF THE IGNITION TO STOP THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE CONSUMERS CONCERN. UPDATED 07/17/09.*JB

AUTOMATIC TRANSMISSION SHIFTS ERRATICALLY WHEN IN CRUISE MODE, LESS THAN 70,000 MILES ON VEHICLE, HAS ALMOST CAUSED ACCIDENT SEVERAL TIMES. HAVE TO DIS-ENGAGE CRUISE CONTROL AND SHUT OFF OVERDRIVE TO CURE IT, AND KEEPS OCCURRING ALTHOUGH LESS FREQUENTLY. *TR

NO PREVIOUS WARNING! DRIVING DOWN THE HIGHWAY WHEN OUR 2004 MERCURY MONTEREY SUDDENLY GEARED UP AND THEN LOST ALL ACCELERATION. THANK GOD THERE WAS NOBODY BEHIND US!! *TR

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE EXTERIOR LIGHTING FAILED AND SIGNIFICANTLY REDUCED THE CONTACT'S VISIBILITY. THE VEHICLE WAS INSPECTED BY A MECHANIC, WHO STATED THAT THE LIGHTING CONTROL MODULE WAS THE CAUSE OF THE FAILURE. THE DEALER STATED THAT THE VEHICLE EXCEEDED ITS WARRANTY; THEREFORE, SHE WOULD HAVE TO PAY $400 FOR THE PART. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 53,000. UPDATED 07/01/09 *BF THE CONSUMER STATED SHE NEVER KNOWS WHEN THE HEADLIGHTS WILL GO OUT. UPDATED 07/06/09*JB