MERCURY Complaints

I WAS PREPARING TEST DRIVE 2008 MERCURY MARQUIS AT HONOLULU FORD. I WAS STOPPED AT THE EXIT TO HOUGHTAILING ST WHEN THE ENGINE ACCELERATE. I LOOKED DOWN AND MY FOOT WAS NOT ON THE GAS IT WAS ON THE BRAKE. THE CAR STARTED TO MOVE OUT INTO THE STREET CROSSING THE ROAD HITTING ANOTHER VEHICLE AND A LIGHT POLE. *TR

HAD TO REPLACE TWO RADIATORS WITHIN 30,000 MILES OF REPLACEMENT. EXACTLY HOW MANY COMPLAINTS, OR SHOULD I SAY DEATHS (?) ARE NEEDED TO TRIGGER AN INVESTIGATION OF A COMPANY GLADLY RECEIVING ASSISTANCE WHILE OUTPUTTING INFERIOR VEHICLES. NO VEHICLE MANUFACTURED IN 2006 SHOULD NEED THREE NEW RADIATORS WITHIN 3 YEAR AND 70K MILES. STOP LETTING FORD OFF THE HOOK AND GET SERIOUS ABOUT GETTING TO THE BOTTOM OF THEIR ISSUES. JUST DO A SEARCH ON 2006 MERCURY MOUNTAINEER AND YOU WILL CLEARLY SEE THERE ARE ISSUES WITH THE COOLING AS WELL AS THE AUTOMATIC TRANSMISSION. IN FACT, OUR MODEL HAS THE SAME ISSUE THAT OTHERS HAVE REPORTED WITH THE AUTOMATIC TRANSMISSION AND IT WILL SOMETIMES NO MOVES GEARS, SLIP A GEAR, AND TUG LIKE IT IS PULLING OUT OF MUD AT A STOP LIGHT. OPEN A FULL BLOWN INVESTIGATION INTO THEIR LACK OF QUALITY CONTROL AND THE LACK OF PROFESSIONALISM ON THE PART OF THE DEALERSHIPS FOR NOT REPORTING THIS TO CORPORATE. *TR

ARRIVED AT SON'S HOME AND STOPPED IN DRIVEWAY WITH FOOT ON BRAKE WHEN VEHICLE SUDDENLY ACCELERATED UNCONTROLLABLY, SPINNING WHEELS IN GRAVEL DRIVEWAY. DRIVER SWERVED TO AVOID HITTING GARAGE AND RAN HEAD ON INTO A PINE TREE RESULTING IN SEVERE DAMAGE TO ENTIRE FRONT END OF VEHICLE (EXPECT VEHICLE TO BE CONSIDERED A TOTAL LOSS) AND INJURIES TO THE DRIVER AND TWO PASSENGERS. BOTH DRIVER AND PASSENGER AIRBAGS DEPLOYED. PRIOR TO ARRIVING AT DESTINATION, DRIVER HAD USED THE CRUISE CONTROL ON THE VEHICLE. VEHICLE HAS NOT YET BEEN MOVED AND AM CURRENTLY WAITING FOR INSURANCE ADJUSTER TO INSPECT VEHICLE. BOTH DRIVER AND FRONT SEAT PASSENGER SUFFERED SEVERE BRUISING ON FACE, ARMS, CHEST AND ABDOMEN, PRESUMABLY FROM DEPLOYMENT OF THE AIR BAGS AS WELL AS FROM THE SEAT BELTS. REAR SEAT PASSENGER SUFFERED A CONTUSION ON THE FOREHEAD AND A SPRAINED HAND. ALL VEHICLE OCCUPANTS WERE TRANSPORTED TO HOSPITAL FOR EVALUATION AND RELEASED. *TR

SPRING ON FRONT OF SABLE BROKE ,IT HAPPENS A LOT ON TAURUS AND SABLE SINCE AT LEAST 1995. WONDER HOW MANY HAVE BEEN KILLED AND INJURED? *TR

I HAVE A 2002 MERCURY GRAND MARQUIS. WHILE STOPPED AT A LIGHT THE VEHICLE HAS ALL OF A SUDDEN ACCELERATED AT HIGH SPEED UNCONTROLLABLY. MY HUSBAND HAD BOTH FEET ON THE BRAKES AND SHIFTED THE CAR INTO NEUTRAL AS THE REAR TIRES SPUN WILDLY WITH BLACK SMOKE ROLLING OFF OF THEM. THIS WAS TERRIFYING. WE TOOK THE CAR TO THE DEALERSHIP AFTER CONTACTING FORD AND THEY COULDN'T FIND ANYTHING WRONG SO THEY DISENGAGED THE CRUISE CONTROL THINKING THAT MAY BE THE PROBLEM. THE CAR CONTINUES TO DO THIS AND YOU NEVER KNOW WHEN IT WILL HAPPEN. IT CAN BE ONE MONTH OR FOUR MONTHS LATER THAT THIS HAPPENS. WE CAN'T AFFORD TO GET RID OF THE CAR BUT WE ARE AFRAID OF IT. THERE SHOULD BE SOME KIND OF RECOURSE OR ALLOWANCE FOR US TO GET RID OF THIS VEHICLE. PLEASE HELP US! *TR

TRANSMISSION HARD DOWNSHIFT WHEN STOPPING OR IN SLOW TRAFFIC. VEHICLE SURGES ALMOST "LEAPS" FORWARD WHILE AT A STOP WHEN FOOT TAKEN OFF OF BRAKE PEDAL. ALMOST HIT VEHICLE IN FRONT. ANOTHER MOUNTAINEER OWNER REFERS TO IT AS A "BUMP STOP". THIS OCCURS DAILY ALTHOUGH NOT EVERY TIME THE VEHICLE STOPS OR SLOWS. THE IS VERY UNNERVING IN STOP & GO TRAFFIC AS YOU HAVE TO KEEP YOUR FOOT ON THE BRAKE AND LEAVE A LARGE SPACE BETWEEN THE VEHICLE IN FRONT TO AVOID REAR ENDING THE OTHER VEHICLE. TOOK VEHICLE TO AAMCO AS OUR FORD DEALERSHIP IS DEPLORABLE, AAMCO COULD NOT DETECT ANY DEFECTS. VEHICLE HAS 19,000 MILES AND IS STILL UNDER FACTORY WARRANTY. *TR

MY 2005 MERCURY MOUNTAINEER DEVELOPED A CRACK IN THE REAR LIFT GATE RIGHT AROUND THE MERCURY EMBLEM. I HAVE SEEN MANY MORE WITH THE SAME PROBLEM, BOTH FORD EXPLORERS AND THE MERCURY MOUNTAINEER. WHEN I TOOK IT TO THE DEALER THEY WERE LIKE TOO BAD SO SAD IT IS OUT OF WARRANTY EVEN THOUGH I BOUGHT A EXTENDED WARRANTY FROM FORD. I HAVE BEEN LOOKING AROUND NOW AND I SEE LOTS OF THEM WITH THE SAME PROBLEM. I HAVE HEARD THAT FORD IS FIXING THE EXPLORERS IF IT IS UNDER 5 YEARS AND UNDER 75,000 MILES BUT THAT JUST SEEMS TO BE A DEALER THING, I HAVE NOT SEEN ANY OFFICIAL ACCOUNT OF THIS. *TR

TL*THE CONTACT OWNS A 1999 MERCURY SABLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONSUMER DROVE OVER A SMALL PUDDLE OF WATER, WHICH CAUSED THE POWER STEERING TO LOCK UP. A FEW SECONDS LATER, THE POWER STEERING RETURNED. THE CONTACT BELIEVES THAT THE STEERING FAILS WHENEVER THE SERPENTINE BELT GETS WET. THE BELT MUST DRY OFF BEFORE HE CAN GAIN CONTROL OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE FAILURE HAS OCCURRED BETWEEN FIVE AND SIX TIMES. THE FAILURE AND CURRENT MILEAGES WERE 140,000. UPDATED 07/17/09. *LJ UPDATED 07/20/09.*JB

DURING THE LATER PART OF JUNE 2008, I PURCHASED A 2004 MERCURY MOUNTAINEER FROM CARMAX AT THE CHICAGO RIDGE LOCATION IN ILLINOIS WHICH HAD 28,579 MILES. ACCORDING TO THE CARFAX REPORT AND SALES PERSON, THIS VEHICLE HAD SUCCESSFULLY PASSED THE 100 POINT INSPECTION, AND UNDER NORMAL DRIVING CONDITION THIS CAR HAD NO MAJOR MECHANICAL OR ELECTRICAL DEFECTS. WITHIN THE FIRST 30 DAYS I NOTICED A SLIGHT DELAY BETWEEN SHIFTING GEARS BEGAN TO MANIFEST, SO NATURALLY, I TOOK THE CAR IMMEDIATELY BACK TO CARMAX. SINCE THE PROBLEM EXCEEDED THEIR ABILITY TO FIX IT, I WAS INSTRUCTED BY CARMAX TO TAKE THE CAR BACK TO ITS ORIGINAL MANUFACTURER, WHICH IS YOUR ORGANIZATION, FORD. ON JULY 1ST 2008 A FORD MECHANIC AT THE 95TH WESTERN LOCATION REPORTED THAT THEY REPROGRAMMED THE TRUCK, REPLACED VIBRATION DAMPER, AND WORKED ON THE PULLEY-CRANKSHAFT. THE DELAY CEASED FOR A SHORT PERIOD OF TIME. WITHIN THE NEXT FEW MONTHS, THE PROBLEM REAPPEARED IN AN EVEN GREATER CAPACITY THAN BEFORE AS NOW THE GEARS BETWEEN THE FORWARD AND REVERSE PROCEEDED TO PRODUCE A KICK BACK MOTION. I DECIDED TO GET A SECOND WRITTEN MECHANICAL OPINION FROM MEINEKE TRANSMISSION AND MUFFLER ON 107TH WESTERN, ONLY TO BE TOLD THAT THE TRANSMISSION WAS BAD. SINCE THE 100 POINT INSPECTION ON THE CARFAX DID NOT INDICATE SUCH, AS I WOULD LIKE TO BELIEVE THAT CARMAX WOULD NOT HAVE SOLD ME THE CAR IN THAT CONDITION, I DECIDED TO GET YET ANOTHER WRITTEN OPINION. ONCE AGAIN, BY ANOTHER INDEPENDENT MECHANIC AT LUCHA'S AUTO REPAIR IN SOUTH CHICAGO, I WAS TOLD THAT NOT ONLY WAS THE TRANSMISSION BAD BUT THAT IT HAD TO HAVE BEEN THAT WAY UPON MY ORIGINAL PURCHASE AS THE YEAR OF THE CAR (2004) IS NOT COMMENSURATE WITH THE DEGREE OF DAMAGE TO THE TRANSMISSION AS THE CAR IS LESS THAN SIX YEARS OLD. LET ME ALSO STATE THAT THE CAR IS ALSO UNDER 50,000 MILES. *TR

OTHER VEHICLES OF THE SAME MAKE, MODEL, AND YEAR HAVE BEEN INCLUDED FOR A SAFETY RECALL REGARDING THE BRACKETS CONNECTING THE LIFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS. THE ADHESIVE HAS WORKED LOOSE AND THE CYLINDER WILL NOT HOLD OPEN THE GLASS; THE GATE HAS FALLEN AND WILL CONTINUE TO DO SO, RESULTING IN GLASS BREAKAGE. *TR